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“Came in and they got my brother together for the little bit he had! Definitely a blessing! Thank you so much guys you are awesome and will be recommending you to everyone”
“This is the best vape shop in town. The staff are always extremely friendly and welcoming, and there’s a great selection at great prices. Definitely recommend this store.”
“Francieszka always provides the best service, and I trust her implicitly. She is very patient, and I often call ahead to make sure she's available so that I can accomplish my tasks with confidence.
What another reviewer said is also true for me. Francieszka had two calls with the in-house service dropped right in front of me. She spent over an hour working on my phone because her representatives kept dropping her calls. She was very patient, repeatedly calling back and asking them not to hang up on her because we needed assistance. She is truly wonderful.
If frustrated with customer service anywhere, check out The Elliot Report. They provide consumers with contact information for corporate office employees who care. I found Metro's email address through the report and received a call back from someone who clearly cared.
I will continue to use Metro as long as I can receive in-person customer service from Francieszka. I trust her, and that's invaluable.”
“Just signed up for service and got a great trade in deal. Andrew and Shawna were very friendly and knowledgeable and very good at making sure I understood all the perks AT&T have to offer. I will be setting up Internet service very soon with Andrew.”
“My husband and I went in tonight to get new phones. I was also switching over from a different wireless carrier. My phone was being a pain, but the gentleman helping us was super patient. If I could give 10 stars I would. We appreciated all the help he gave us. I wish we would've gotten his name.”
“My daughter and I were in today to switch her phone to a new one. From the moment we walked in we received excellent service. It appeared the young lady that waited on my daughter was newer or in training still (Erika) but she was so kind, friendly and helpful! Also, there was another young lady who must have been a manager/supervisor- she was helping train Erica as well as other employees and she was so helpful! She took her time to really help me and went out of her way. They were both friendly, prompt, answered all questions we had and delivered quality customer service. This place is 1000xs better then ANY other metro pcs I've been in. Other locations could learn a lot from these 2.”
“I had to switch my phone plan and decided to go to T-Mobile! Jose helped me do just that with also helping me set up my new phone! He was so kind and patient, he helped me understand what was going on and made things make sense. Everyone there was so nice as well.”
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“Went in and met with Lee, did an amazing job getting me the help I needed, went above and beyond to help me I left there Happy he helped me and was so willing to go the extra step.”