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“Amazing experience at this location today! We called to confirm that they had a specific model of a product in stock. We were told that they did and they would put our name on it. We showed up and our name had been put on the incorrect model, and the one we asked about had been sold. We drove over an hour to get there, so we were disappointed that this mixup happened.
Loreen, the manager, went above and beyond to make sure we left happy, with a similar product. The whole team was very accommodating and understanding in our disappointment. We appreciate the drive thru team’s multiple efforts in getting the product into our (not so large) car. They didn’t give up, and we finally came up with a solution that worked.
What could have been a 1 star experience and a loss of business, turned into an easy 5 star experience. We look forward to being return customers!”
“Stopped in for screws for my license plate. They not only found the correct screws but attached them for me! Ivanrest Hardware is the best! Always super helpful!”
“Great store with great service. I pass on the big box stores most of the time as prices are similar and no comparison on service. Really best service in the area.”
“I love Family Farm and Home! It has oodles of things to browse through and everything I need for all my animals. The staff are always welcoming and willing to answer questions.”
“Everything was as expected with one exception….I bought 8 cupboard pulls (needing 16 screws) but not one screw came with the order…..An update to this review….The Knob Shop indeed sent out the screws as you see from their response. Thank you!”
“A big shout out to Godwin Plumbing for coming to the rescue when water started spraying from a connection in my basement. They arrived quickly and arranged for the city to come shut the water off to my house so they could fix the problem. I was very grateful to be able to get the water back on and the leak fixed. Highly recommend! They had previously done some routine repairs at our house and we were very happy with that service as well.”
7:30AM - 5PM
307 Leonard St NW, Grand Rapids
Hardware Stores
“Fantastic customer service. Not a single store left in Grand Rapids like this. True to heart. Don’t shop anywhere else for your hardware needs. I’ll be coming here from now on. Support your local shops, not corporations.”
“I went in today to get a new tank of gas. The black guy freaked out and told me to stay outside. When he came out he asked if I was a terrorists because I brought the tank inside to get refilled. He went one to tell me all about how you can’t bring on an empty take because it would explode. I will never get gas there again.. he is so unprofessional”
“Don was excellent! Had to stop and grab a couple cylinders of oxygen and a tank of acetylene for work. He had me in and out within 5 minutes if I had to guess. Great personality and customer service!”
“I am traveling, and after breakfast at Rise across the street, found out the cafe’s bathroom was under construction. My husband and I own a handyman company in Florida, so he suggested going to ask the nice people at Ace. Mission accomplished. They were so helpful, and this is the cleanest Ace bathroom I’ve ever been in. Thanks yall!”
“I went in to the store last night looking for an obscure light bulb and was helped by Pat. We discussed replacement options and he explained why certain bulbs may fit but aren’t the safest idea. He was super helpful and friendly and solved my problem! Thanks Pat!”
“Casey needs to be recognized. I was hesitant to call, thinking you wouldn't be able to fix my problem. I had major engine issues on a tractor and it was a weekend. I called and spoke to Casey, he said they had what I needed and he sounded confident so I went there. Sure enough, I was able to repair my engine internals with supplies that Casey measured, compared to my old parts, and found at your store. An extremely knowledgeable, professional, and helpful employee. Keep Casey in your organization at all costs.”
“Busy place on a Saturday - have patience if you need assistance, and while they did not have what I came in for, they ultimately did have something that did work as a stop-gap solution until I could get what was really needed.”
“I’ve really had the best experience at this store. I’ve visited a half dozen times over the last year. They have a great selection- and the staff is nice and helpful. This last time- a lady helped me- I came in about a half hour before close. I have to drive an hour to get there- and traffic isn’t always kind. She helped me get the right coating_ and introduced me to carbide tools.I appreciate being treated well- and I love my new hobby. No amount of online shopping can replace when you get from visiting a brick and mortar store with knowledgeable staff that love the hobby.Within the first few days - I’ve already sold 2 pens, and the lady wants 3 more. Thank you for the amazing experience”
“HF is my prime source for tools that I need now and probably won't use regularly. Nobody beats them at this game.
On the other hand, they won't replace DeWalt or Snap On for the professional contractor or auto technician. HF's niche is selling tools that work acceptably well at a very low price.
They also sell some tools of moderate to moderately high quality. These, too, are value priced relative to their quality.
On the downside, you'll typically pay extra for warranties beyond 90 days. But that doesn't matter if you'll only use the tool once, and especially if the price is so low you can buy it multiple times and still come in cheaper than the competition. HF prices often are that good. Definitely worth checking them out next time you NEED a tool to finish a job.”
“Very friendly and helpful staff as soon as you come in the door! I love that it's in my neighborhood, so accessible and easy in, easy out! Thanks for being there for our community!”
“Clean Store and Great Staff
Was looking for a particular item but the only one they had was the display. It was marked for sale at a discount, and they sold it to me at an even larger discount since the regular item was on sale. They even carried it out to my car for me and loaded it in. Great customer service.”
7:30AM - 7PM
2333 E Beltline Ave NE, Grand Rapids
Hardware Stores
“Was helping daughter in GR do some projects around the house. First place i go to in any city is Ace. Nice to find this one not too far from her home. They had everything we needed from caulk, concrete patch, replacement bulbs for landscape lighting and picture hanging hardware. One stop shop. Helpful people always, professional. Always highly recommend Ace over big box stores.”
“Are you unhinged that your cabinets are drab? Well, don't fly off the handle...This is a great place to find cabinet hardware of every kind and color. From modern to old "new" stock, the place has everything.I wouldn't pull your leg ?”
“Had 2 different brands of sawzall's one a corded chicago electric the 2nd one a bower battery powered both had broke within the 90 days an I returned them without any issues”
7:30AM - 4PM
3575 14 Mile Rd NE, Cedar Springs
Hardware Stores
“This is my go to for equipment rental north of Grand Rapids. They have a great selection of equipment from earth movers to hand tools. My experience has been consistently positive and they make the effort to ensure that I have the equipment I need when I need it. I will continue to fulfill my rental needs at True Value!”
“I got some veneer from Bill and team for a 100+ year old pool table. They were great to work with, took time with me, and delivered some great veneer. They are great to work with and would highly recommend.”
8AM - 6PM
145 Wilson Ave NW, Walker
Hardware Stores
“My sister goes to GVSU and came back from Thanksgiving break at 5pm with a nail in her tire on Sunday. She goes to college almost 3 hours away from home, so we were worried she wouldn’t be able to find any help besides AAA on a Sunday night. Blain’s was open so I called and they fit her in, and even though they couldn’t repair the tire, they put on her spare for her! Within less than an hour she was mobile again until she can buy a new tire. The customer service was absolutely amazing, and they even put her old tire in the trunk for her. I definitely recommend this business for any auto needs!!”
“I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past visits also. Thank you fellas, you are appreciated!”
“Rented the 11 pound demolition hammer, worked great at removing 2x2 ceramic tiles from my fireplace hearth. Previous owner set them with concrete…I tried using a chisel but it took forever to just get one up. Hammer removed them in 2 hours. Big mess but definitely worth it. Need some muscle! Service was excellent, cost about $ 50.”
“I don't know much about mowers and I appreciate how they take care of me. Bought personal pace years ago, great then, now on a used rider and they take care of it's service. They stand behind what they sell and what they service. Never feel taken advantage of with my lack of knowledge. Very important. Everyone needs a guy, these are my guys.”
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“Nicki in the pickup department is a delight to work with and always helps us with everything we need. We are building a place in Petoskey and have picked up many things at alpine and she does great!”