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“Great store with a variety of items and super nice staff, including a dog named blue.I purchased a window fan, brought it home to find it didn't fit in my window. They processed my return with no problem.”
“The best Freaking Pizza! Establishment & a relaxing spot to visit. Oh... the Pizza is sooo good and they bring everything you need at your table. Love the large parmesan Cheese.”
“I ordered a Blackstone for delivery. When unboxed, it was dented. I called and spoke with Brian Gochenour, who personally delivered another bottom half of the grill, and helped with the last parts of pulling it together. I’ve never seen such amazing customer service from a chain store. He took personal responsibility instead of sending me to an 800 number for customer service. I appreciate it so much!”
“Jake provided excellent service! Answered every one of our questions and did research when needed. He even tracked down samples, so we were confident with our choices.”
“We have another new business in Albion, Ace Hardware. I took my friend there to buy a new furnace filter. There was handicap parking right in front of the entrance, and more than one. Soon as we were inside the door we were greeted with a big smile and can I help you find anything? He happily walked us right to them. He didn't stay and linger over us while we were deciding. He said just let me know if you need any help. That's just the way I like to shop. On my own, we weren't there to stick a few furnace filters up our shirts.
The store was clean. Shelves were stocked neatly to capacity. We were surprised at the wide variety of the paint dept. They also had the booklets to take home with the color samples in it. While we were looking at some gardening supplies, the salesman came over to inform us that there was a tornado waning for Albion and he would be happy to check us out quickly and be able to get home before the weather got bad. He was calm and so very concerned for us. That's exactly what we did. That's the most I've been impressed by an employee at a retail store in many years ! I will recommend this store many times. It's obvious they know how to employ
Workers with the right personality to deal with all types of customers and in any situation.”
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“I always shop local first and Brigham Hardware has always been on point! I appreciate all the trips I didn’t have to make to Bug Box hardware and feel a bit better knowing my 2nd choice for hardware, (Spring Arbor Lumber/Appliances ), are the new owners.”