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“. . . I was help later. Finally help by a person with a great amount patience. Cary still active in helping on my issues. Tomorrow I will have a doctor video meeting and will reconnect with Heart Medical. I am hanging in there for now. Pray for me that I may be more patient and Heart Medical customers service ups the game.”
“I'm 84 years old and Lincare comes to my location. It makes it possible for me to have a C-Pap machine and to get help when I need it. Your technicians are professional and friendly.
Suggestion. When helping a customer with the startup, put a lot of emphasis on compliance requirements. Explain that 70% is required to meet compliance. Explain what is required of a person to meet 70%. Explain how to track this requirement on their Cpap machine.”
“Mobility City was very helpful to go from rental to purchase a previously used bariatric scooter over the phone at a discounted price. I was very happy when I picked up my scooter at my destination!”
9AM - 7PM
20434 Farmington Rd, Livonia
Medical Supplies
“This is a small business that has the best customer service that I’ve ever experienced from a pharmacy. Do yourself a favor and give them a chance. I’m pretty sure that if you try them, you will decide to remain a customer.”
“KC goes above and beyond for new and returning customers. He went out of his way to make sure my son had the medication he needs. Looking forward to future business with you guys.”
“Hands down the BEST pharmacy. So beyond thankful I found them. They are amazing! Everyone there is extremely sweet and helpful. I had all of my prescriptions transferred to them after finding them over a year ago. I'll never go anywhere else.”
“I was fortunate to have Rick as a representative come and explain the various masks to me for my BiPAP machine, as I was searching for a new one. He was very helpful informative and had a great deal of knowledge of all the products available. He fitted me with a new mask and explained all the changes made to make the mask more comfortable. I appreciate his time and effort in helping me make a decision on which mask to begin using.”
8:30AM - 5PM
1500 W Big Beaver Rd #104c, Troy
Medical Supplies
“Todd Hobbs is the man! Super professional but yet very personable. Went over everything and made clear sense on all of the features of my new equipment. Much better experience than the last medical equipment facility that I went through (Binsons).”
9AM - 5PM
13450 Farmington Rd, Livonia
Medical Supplies
“I visited Benson’s Medical Equipment Supplies yesterday and had a wonderful experience with an agent , Lisa Bell. She is a very helpful and professional agent. Lisa guided me step by step to get exactly what I needed and answered all my questions patiently. She is very friendly, kind, and a genuinely nice person. I truly felt lucky that she was the one helping me. Highly recommended!”
“Hart Medical has an excellent C-pap class. Benny the instructor's years of experience teaching and being a C-pap user himself made all the difference. I left class fully prepared to use my machine.”
“The owner was so incredibly helpful and supportive. We needed specific PPE for a HOSA competition and he made sure we had everything we needed! Customer service was top!”
“After spending two days bed ridden from a strained groin muscle, and no aid to help me walk, I was desperate to find a pair of crutches. After checking all my resources, I finally searched medical supplies on the internet and came across MI Medical Supply. Upon making a phone call and explaining my handicapped situation, the customer care lady I spoke with had a pair of crutches delivered to my home with in a few hours. I just want to say to her how grateful I am for the empathy and concern she put forth to helping me with my dire need.
Thank you!”
“Fantastic customer service and care! I placed an order online from this store yesterday but the item had unfortunately just run out of stock. They immediately refunded my money before I even knew there was an issue AND they called to leave a message letting me know they had done so. This business does right by their customers and I highly recommend them!”
1 - 4PM 9AM - 12PM
20215 Middlebelt Rd, Livonia
Medical Supplies
“Elizabeth was wonderful! She is so knowledgeable and thoroughly answered all of our questions. She walked us through every step, showed my husband all of his options, and was very patient when explaining everything to us. Thank you so much Elizabeth!”
“Great service!!!! Got my equipment same day and didn’t have to wait around for anything. Tai went above and beyond to make sure I got what I needed!! He’s the man to go see 100000%%%”
“Needed TED Hose. Aniya took great care to make sure I was measured and fit with the appropriate size. Great, professional and caring service. Highly recommended!!”
“Great customer service. Erica clearly explained what my insurance covered, how much I’d need to pay out of pocket, and the cost to upgrade the device and complete the process. When I arrived, she took care of everything within minutes and had me out the door with my new device.
She also walked me through the cost of future replacement parts, which I really appreciated. Most other stores can’t even be bothered to answer the phone. I can’t recommend this place enough.”
“Exemplary customer service. They respond immediately to any communication. Perfect from order to shipping to delivery. Great prices, especially when they shoot a coupon my way. Impressive!”
“Diamedical has recently undergone a major transition, and unfortunately, it brought with it a number of challenges—enough to make our company reconsider doing business with them. Communication was lacking, and issues were continuously passed from one department to another with no resolution.
That all changed when I came across Tiffany Barker from the customer service team. Tiffany was responsive, communicative, and willing to help—even when the issue wasn’t within her department. After months of being given the runaround, Tiffany resolved the problem within just a few hours.
I sincerely hope her company recognizes and values her dedication, because I certainly do!”
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“I called to inquire about a breast pump as my insurance named Byram as an in-network DME supplier. I was on the phone for about 15 minutes and the agent was friendly, incredibly helpful, and processed my order right on the call. As someone who has used DME suppliers in the past (with varying levels of satisfaction) this was one of the quickest and easiest calls. My breast pump was shipped within a couple weeks, earlier than expected, and arrived in perfect condition. I haven't had to use Byram for any other services, but I'd go to them first if I did.”