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“I recently rented a truck and trailer to transport a car. Reservation and pickup were smooth. No issues with using the equipment either but had to return it using the app and had an issue and then was charged an extra day. Seemed to be a simple mistake but I was still dreading trying to get it sorted bc customer service is hard to come by these days and people never seemed to be empowered to fix any problems even if it’s a common sense thing. In this case I was happy to be wrong. I went in the next day and chatted with them to explain the situation. Jeremiah was the gentleman that helped me and he was awesome. He was understanding and reasonable and jumped right on it and fixed the mistake. He gave the best customer service I’ve had in a long time. Mistakes happen but they took care of the problem promptly and professionally without BS or a runaround you often seem to get even with simple things. Honestly you can’t ask for much more than that so overall still an excellent experience. Will be using them again and don’t feel the need to look elsewhere after knowing they’ll actually take care of you through the whole experience. Again hats off to Jeremiah for the strong work.”
“As someone who rents over 100 cargo vans a year. This is without a doubt the best enterprise truck rental I’ve ever been to. Nathan, Christian, and their team go above and beyond for my business needs. Their inventory is the best I’ve seen in the country. their customer service is incredible and Im always relieved when I get to rent from this location. I couldn’t recommend them enough.”
“Highly recommend this shop. I came in with a DPF issue on my truck and they were able to take me in as a walk-in and get me back on the road the very same day within just a few hours. The entire staff was professional, respectful, honest, and kept me updated throughout the whole process. They made me feel comfortable from start to finish and everything was organized and fair. It’s hard to find shops that move this quickly while still providing quality service. I truly appreciate the help and would definitely come back again if needed.”
“Huge shot out to These two ladies that work out here at the U-Haul on Plainfield were amazing when above and beyond to make sure I was safe, hooked me up, helped me out. They really did do a fantastic job girls. I just wanted to thank you again for all your help you guys are amazing people!! Freaking awesome five stars”
“Both of the women at this location were extremely friendly and helpful. This was definitely my best U-Haul experience ever. Really liked the fast check-in/check-out.”
“Haviairre is awesome, these guys jump right on you and get the job done and you're out of there. Keep up the good work guys. And, don't ever leave anyone behind. Thumbs up 5.0”
9AM - 5PM
3815 28th St SE, Grand Rapids
Truck Rentals
“I like this place because they know how to take care of their customers, and above all, they provide excellent customer service. Everyone is friendly, professional, and makes you feel welcome. I highly recommend this place.”
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“Where do I start???
So this was my first time renting out a storage unit! I needed it for my motorcycle! When I tell you the manager, Samantha was so patient and very sweet, that is an understatement! Samantha took her time showing me the available units and going over the info I needed to know!!! As other clients came in, she was very professional and began to multi-task. It was a Saturday and at the time she was by herself and didn't seem stressed out! I appreciate her so much for making my first experience with Devon Self Storage , the best!
Thanks again Samantha!!!
Lyrx”