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“I love Family Farm and Home! It has oodles of things to browse through and everything I need for all my animals. The staff are always welcoming and willing to answer questions.”
“A big shout out to Godwin Plumbing for coming to the rescue when water started spraying from a connection in my basement. They arrived quickly and arranged for the city to come shut the water off to my house so they could fix the problem. I was very grateful to be able to get the water back on and the leak fixed. Highly recommend! They had previously done some routine repairs at our house and we were very happy with that service as well.”
7:30AM - 5PM
307 Leonard St NW, Grand Rapids
Hardware Stores
“Fantastic customer service. Not a single store left in Grand Rapids like this. True to heart. Don’t shop anywhere else for your hardware needs. I’ll be coming here from now on. Support your local shops, not corporations.”
“I went in today to get a new tank of gas. The black guy freaked out and told me to stay outside. When he came out he asked if I was a terrorists because I brought the tank inside to get refilled. He went one to tell me all about how you can’t bring on an empty take because it would explode. I will never get gas there again.. he is so unprofessional”
“I am traveling, and after breakfast at Rise across the street, found out the cafe’s bathroom was under construction. My husband and I own a handyman company in Florida, so he suggested going to ask the nice people at Ace. Mission accomplished. They were so helpful, and this is the cleanest Ace bathroom I’ve ever been in. Thanks yall!”
“I went in to the store last night looking for an obscure light bulb and was helped by Pat. We discussed replacement options and he explained why certain bulbs may fit but aren’t the safest idea. He was super helpful and friendly and solved my problem! Thanks Pat!”
“I’ve really had the best experience at this store. I’ve visited a half dozen times over the last year. They have a great selection- and the staff is nice and helpful. This last time- a lady helped me- I came in about a half hour before close. I have to drive an hour to get there- and traffic isn’t always kind. She helped me get the right coating_ and introduced me to carbide tools.I appreciate being treated well- and I love my new hobby. No amount of online shopping can replace when you get from visiting a brick and mortar store with knowledgeable staff that love the hobby.Within the first few days - I’ve already sold 2 pens, and the lady wants 3 more. Thank you for the amazing experience”
“Very friendly and helpful staff as soon as you come in the door! I love that it's in my neighborhood, so accessible and easy in, easy out! Thanks for being there for our community!”
“HF is my prime source for tools that I need now and probably won't use regularly. Nobody beats them at this game.
On the other hand, they won't replace DeWalt or Snap On for the professional contractor or auto technician. HF's niche is selling tools that work acceptably well at a very low price.
They also sell some tools of moderate to moderately high quality. These, too, are value priced relative to their quality.
On the downside, you'll typically pay extra for warranties beyond 90 days. But that doesn't matter if you'll only use the tool once, and especially if the price is so low you can buy it multiple times and still come in cheaper than the competition. HF prices often are that good. Definitely worth checking them out next time you NEED a tool to finish a job.”
7:30AM - 7PM
2333 E Beltline Ave NE, Grand Rapids
Hardware Stores
“Was helping daughter in GR do some projects around the house. First place i go to in any city is Ace. Nice to find this one not too far from her home. They had everything we needed from caulk, concrete patch, replacement bulbs for landscape lighting and picture hanging hardware. One stop shop. Helpful people always, professional. Always highly recommend Ace over big box stores.”
“I wanted to give a shout out to an employee at the Cascade ACE hardware, Marshall always goes above and beyond helping me with anything I may need, what a great attitude he has. I appreciated all of his knowledge, help and extra efforts in making sure I got everything I needed. Thanks again Marshall!”
“Older gentleman names Richard helped us a lot to find the tools we needed. He came outside to look at our car to help us with the situation we needed help with. This is why we chose to come to Ace Hardware and not menards or anywhere else where thetmy won't give you that kind of service! Thanks Richard!”
“I got some veneer from Bill and team for a 100+ year old pool table. They were great to work with, took time with me, and delivered some great veneer. They are great to work with and would highly recommend.”
“Craftsman self-propelled lawn mower was repaired within a week. Quick turnaround and excellent customer service, will be back the next time something needs a tune-up!”
“I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past visits also. Thank you fellas, you are appreciated!”
“Excellent customer service! The guys at the rental desk were helpful and good communicators. They had no problem rinsing off what I couldn’t sweep out of the truck and trailer on a rainy day and didn’t charge extra for that.”
“Not Lowe's fault however their lumber and all lumber everywhere is under sized. Example...I needed a 1x8 random length. Thier sizes were between 5/8-3/4 x7 1/4. The only true size they carry is synthetic and steps. With that said the customer service is 5 star and willingness to help keeps me coming back”
“In this day and age it's often hard to find good customer service. So far this store has delivered every time we've needed help. Wanted to give a shout out to Spencer who really exemplified today what good customer service is all about. Thanks for finding that pallet of potting soil and helping move it and load it in my car. We'll Done.”
6:30AM - 4:30PM
640 44th St SW #4, Grand Rapids
Hardware Stores
“I was not able to bring my Milwaukee tool in for warranty (Milwaukee's fault not theirs) but the staff was very helpful and kind. Appeared to be a great place to buy tools.”
“Rented a deck sander. They had everything I needed. I rented for 4 hours, but the return time was after they closed so I got to keep it until the next morning! So nice to not have to rush it back at night.”
“Patrick was knowledgeable and helpful. When our order wasn’t what we expected he worked with us to make sure everything was right and we were happy. I wouldn’t go anywhere else!”
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“Everything was as expected with one exception….I bought 8 cupboard pulls (needing 16 screws) but not one screw came with the order…..An update to this review….The Knob Shop indeed sent out the screws as you see from their response. Thank you!”