Macy's is an iconic department store known for its first class selection of top fashion brands, clothing, shoes, housewares, and gifts. Many customers love the selection and quality, finding reasonably priced items like prom dresses and noting a friendly return policy. The store is generally clean with a good location in the mall. However, several reviews indicate that the store feels old and needs updating, with signage that makes it hard to find things. A common criticism is that customer service has gone downhill, with stores often appearing short-staffed and sales assistance difficult to find. The experience has shifted toward self-service, feeling more like a place to try items before buying online rather than a high-end shopping destination. While the selection remains first rate, customers advise managing expectations.
Always find what I need at Macys. Excellet quality !
May 2026
I have always liked thos store, even when it was JL Hudsons. I can always find what I'm looking for. This store is still my Giant.
April 2026
Macy's is always fabulous! They have really good Fashions at good prices. Sales are even better! Unfortunately I took a friend shopping for formal plus size clothing and they don't carry any in the store anymore. It took us about 15 minutes to even find someone to tell us that. But it's still one of my favorite stores!
