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“I recently rented a truck and trailer to transport a car. Reservation and pickup were smooth. No issues with using the equipment either but had to return it using the app and had an issue and then was charged an extra day. Seemed to be a simple mistake but I was still dreading trying to get it sorted bc customer service is hard to come by these days and people never seemed to be empowered to fix any problems even if it’s a common sense thing. In this case I was happy to be wrong. I went in the next day and chatted with them to explain the situation. Jeremiah was the gentleman that helped me and he was awesome. He was understanding and reasonable and jumped right on it and fixed the mistake. He gave the best customer service I’ve had in a long time. Mistakes happen but they took care of the problem promptly and professionally without BS or a runaround you often seem to get even with simple things. Honestly you can’t ask for much more than that so overall still an excellent experience. Will be using them again and don’t feel the need to look elsewhere after knowing they’ll actually take care of you through the whole experience. Again hats off to Jeremiah for the strong work.”
“As someone who rents over 100 cargo vans a year. This is without a doubt the best enterprise truck rental I’ve ever been to. Nathan, Christian, and their team go above and beyond for my business needs. Their inventory is the best I’ve seen in the country. their customer service is incredible and Im always relieved when I get to rent from this location. I couldn’t recommend them enough.”
“Highly recommend this shop. I came in with a DPF issue on my truck and they were able to take me in as a walk-in and get me back on the road the very same day within just a few hours. The entire staff was professional, respectful, honest, and kept me updated throughout the whole process. They made me feel comfortable from start to finish and everything was organized and fair. It’s hard to find shops that move this quickly while still providing quality service. I truly appreciate the help and would definitely come back again if needed.”
“Great customer service they installed a hitch on my minivan, they were running a little behind but were very apologetic. I was fine waiting my dad and I went to Arby’s next door and it was no big deal. They took care of us and there were closer locations to me in Hudsonville but I would give them my business in the future!”
“Both of the women at this location were extremely friendly and helpful. This was definitely my best U-Haul experience ever. Really liked the fast check-in/check-out.”
“Haviairre is awesome, these guys jump right on you and get the job done and you're out of there. Keep up the good work guys. And, don't ever leave anyone behind. Thumbs up 5.0”
7AM - 8PM
3815 28th St SE, Grand Rapids
Truck Rentals
“I like this place because they know how to take care of their customers, and above all, they provide excellent customer service. Everyone is friendly, professional, and makes you feel welcome. I highly recommend this place.”
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“Samantha and Danielle were great to work with. They figured out a way to accommodate a difficult situation and we're super friendly. They took the time to hear what we needed and make helpful suggestions that really ended up being a great solution. I would be happy to work with Devon anytime for my storage needs!”