“I cannot thank the team at Taylor True Value Rental enough for helping save my son's high school graduation party.
I rented an ice cream cart and drove all the way from Muskegon to pick it up, only to realize that I had not measured carefully enough. The cart was much larger than I expected and wouldn't fit in my Kia Sorento, even after one of the employees tried removing it from the base. My heart sank because I didn't know how I was going to get it home in time for the party.
Before I could even start to panic, one of the employees came up with a solution. He offered a trailer for a very reasonable additional cost, and when I mentioned that I had a hitch but no ball, they had that covered too. The staff installed everything, secured the cart, connected the trailer, and even suggested taking photos so I would know exactly how to hook it all up when I returned it.
Within minutes, I was on my way home. Thanks to their quick thinking, kindness, and willingness to help, the ice cream cart was a huge hit at the party.
What could have been a stressful and disappointing situation turned into a wonderful experience. The employees went above and beyond, and their customer service was truly exceptional. I will absolutely return for future rentals and highly recommend Taylor True Value Rental to anyone. Thank you for turning my mistake into a success and helping make my son's graduation celebration so special.”
“Came in to look at some tools and the guys behind the counter really know their stuff, if you have any questions they know the answers or can get them for you. Great friendly staff”
“Extremely nice and informative people. Love it! Small town hardware store. Reasonable pricing considering nothing else around for 40 miles. Even then fair prices. A+ very kind staff”
“Doing a full gut, renovation, remodel, addition. DeLeeuw has been excellent to work with. We have gotten everything possible from them. High quality at a reasonable cost. We have been extremely pleased from all aspects.”
“The staff at Visser Ace Hardware are amazing! They always greet you at the front door and offer help for anything you need. If they dont have the answer to your question they find another employee that does. Tyler was so helpful on Sunday, he and another young man went above and beyond to help me with a painting project that had been frustrating me. They told me how to fix it and it worked! This is why I keep shopping at Visser Ace, the personal attention by caring knowledgeable staff.”
“I use to go to Ace all the time but after discovering this place I won't be going back. they have everything and pool supplies all year long as well as helpful staff who great you at the door and stick with you till your all set if needed”
“Great service and very helpful. My family were camping nearby and after the first night our A/C stopped working. We traveled from Buffalo so we are not from the area. Johnstone was recommended to me so I brought in a part and the staff was very helpful getting the part I needed. Installed the part and now the A/C is working properly. Thanks guys.”
“I went here with my Aunt. They have a very large selection and good prices. Like most places, many other stores carry similar items at similar prices, so shopping around is a good idea. My Aunt likes this store.”
“I want to give Elaine at T.A. Gentry a great big shout out for the excellent effort she put in to ensure that my new walk in shower project got done in a timely manner. She contacted all the right contractors and suppliers to get the job done. Even when there was a hiccup she was my champion in getting it cleared up.
I have another part of the bathroom that needs attention and Elaine will be getting my business again.”
“Excellent service and communication, I sold some old guns and staff were upfront about getting them into re-sale condition with what they would payout vs what they could sell for and keep a profitable business- which is all good, we need all the small family businesses to stay in business. DanA”
“I walked into the store after being in the plumbing department at Lowe's for over an hour. Dale got me all set up in minutes! I already have the ice maker hose installed and working. Ace never disappoints with their knowledge and willingness to help!”
“Ran into an issue with a boiler I was working on. Was stressed beyond belief. Went into Etna and very knowledgeable guys took care of the problem will definitely return. Thanks again guys”
“Cute hardware store! Have a little of everything. Might not have it all like Menards does but will get you what you need in a quick fix.Carries Buckeye horse feed. The only one in the Holland area that I have found.”