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“Using Intelligent Office to send out and receive client mailings. A very professional service, with friendly and helpful staff. Martina and Reagan are a joy to work with. Email requests for mailings are responded and handled rapidly. Very happy with IO and are looking to expand our services with them.”
“Beshar was completely helpful with several tasks we needed assistance. He was very patient and offered valuable suggestions for our several transactions. This store has been our go to for many years.”
“I’ve used this UPS location frequently since moving to the Royal Oak area, largely for return drop offs but for notary and printing services as well. The staff are always helpful and manage to get people through pretty quickly, even when the lines get long. Assistant manager Tyler has been super helpful with a handful of printing projects I’ve had lately. I very much appreciate the consistent quick and good service at this location!”
“Very nice and friendly staff. Amer is amazing to deal with and is always very helpful. The place is always very organized and their prices are amazing. I do all my mailing with them and always have a great experience. Highly recommend!”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Always a fantastic experience at The AmeriCenter building in Troy thanks to Suzanne and Ashley! They are incredibly professional, friendly, and efficient. From the moment I walk in, they greet me warmly and ensure everything runs smoothly during my visit. I highly recommend their services and am grateful for their excellent customer care!”
“Amazing, amazing amazing, beautiful beautiful beautiful people can’t ask for better workers. They shall respect their knowledgeable. They take their time with you. They don’t rush and they help you out as much as they can. They treat you like you’re the most important person in there.”
“Received exceptional service on or about July 2026, from this store regarding my Dumouchel's auction item. I won a Johnny Carson autographed picture. They packed it so well it arrived without any damage whatsoever. I was treated kindly and respectfully and the price was reasonable. Thank you, UPS Store”
“I had to get documents notarized and witness and they were the best! I’ve been going to them for years and the Manager knows his job and hires great people. I’m moving out of state. I hope the UPS at my new home is a good!”
“The business is in a convenient location and has great customer service which are two ingredients I look for in this type of business. I had an international package that needed to be shipped within a week via DHL. The manager (and owner I think) was thorough and helped me complete necessary paperwork before he carefully wrapped my goods with bubble wrap and put it in the shipping box. The international shipping prices are not cheap. However, the gentleman who took care of my order gave me a generous discount which I really appreciated. The building is clean, organized and it seems relatively new. There are desk top computers with printer access available for rent. There is a private parking lot in back of the building and plenty of street parking is also available. I highly recommend Post Express for your domestic and international shipping needs.”
“I really needed to get a fax response to the IRS for the nonprofit I am associated with. Joe was very helpful and able to get the long fax through, solving my problem. I had tried at another UPS Store near my home, but the fax machine there did not seem to be fast enough to get the job through. I went to a FedEx store and an Office Depot near me and both were much more expensive, plus I had to figure out how their machines worked and try (unsuccessfully) to do it myself. Best result and service at this business!”
9:30AM - 5:30PM
318 John R Road, Troy
Mailbox Centers
“I didn’t know that Sat closing time is at 5:30. I showed up at 5:32, noticing the door was closed. Thank you Anton for letting me in and scanned the item for me. Otherwise, I would have to make another trip. Thank you Anton for your wonderful accommodation, you brought me such convenience. I really appreciate your kindness. Plus, you are always so pleasant and nice everytime I walk in.”
“Joy is so kind and sweet and she went above and beyond to make sure all of my needs were taken care of. Even when it was really busy, she maintained such a positive and helpful attitude.”
“I always come here to return Amazon items, a quick and easy process. I realized I left a personal item in a box after the fact. The two gentleman working that day let me dig through the packages to retrieve it. I was so so grateful they were so helpful! Thank you!”
“I had an old phot I needed copied. The associate who helped me did an excellent job. The contrast and quality of the image was AMAZING!!!! I have never had such a great outcome with a print copy of an old photo. I highly recommend this store and their level of customer service!!!!”
“This is a late post but I wanted to share my experience at this location I had a very pleasant experience the employee that assisted me was very helpful her name starts with a S but this happened on memorial Day so all of the other locations were closed and this was the only location that was open so she chose to go into work on her day off and for that I told her she was the queen for the day and she made my day of course because I was able to send off my package and get my return in enough time.....Thankyou again 🤗”
“This is a good UPS location, the workers are always very helpful and I've never had to wait in line very long. They have a self-service scanner kiosk thing so you can scan your own pre-labeled packages in yourself which is very convenient.
It seems like there is always a truck dropping stuff off or picking stuff up from the back, which makes me feel like my packages are getting there fast.”
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“My first time at this establishment and I was very pleased with my experience. A great family owned business with very helpful and friendly staff. I will be back!!”