The UPS Store #5129 in Lansing is known for its friendly and helpful staff. Customers appreciate the expert packing, shipping, and printing services, as well as the mailbox for mail and packages, notary, shredding, and faxing. Many mention the staff's professionalism, patience, and ability to answer questions easily, making visits quick and efficient. The store is a convenient place to send Amazon returns and handle various document needs. Customers also note the store's welcoming atmosphere, with friendly gestures like holding the door open. Overall, The UPS Store provides good customer service, a positive experience, and reliable assistance in a busy location inside Frandor Mall next to Kroger.
Amazon usually gives me a QPC code on anything I'd want to return, not this time. I actually had to print it out and attach to the box. These guys were more than happy to do that for a small fee. Employee 185783 :) They were very nice and polite.
July 2026
Not sure why this place has a 3 star review. They are prompt and convenient! Easy way to do Amazon returns.
June 2026
Everyone was very friendly. Service was quick. The remodel looks great and more accessible
