The UPS Store #5129 in Lansing is known for its friendly and helpful staff. Customers appreciate the expert packing, shipping, and printing services, as well as the mailbox for mail and packages, notary, shredding, and faxing. Many mention the staff's professionalism, patience, and ability to answer questions easily, making visits quick and efficient. The store is a convenient place to send Amazon returns and handle various document needs. Customers also note the store's welcoming atmosphere, with friendly gestures like holding the door open. Overall, The UPS Store provides good customer service, a positive experience, and reliable assistance in a busy location inside Frandor Mall next to Kroger.
Easy to use self serve Amazon return machine, and employees are always ready to help. Quiet store, no lines.
May 2026
Very clean store. Received very professional and amazing service from jayden!
May 2026
Every time I’ve gone into this UPS the staff has been incredibly helpful and very nice. There’s not really any wait time at all, which is huge because we are all busy people. This UPS store is in a great location and it’s impressively clean.
