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“Mary, Kathy (Cathy?), and Connor were so awesome, sooooo helpful, I had 24 packages to bring in by myself and the ladies jumped to help me ? And they scanned everything so fast, they run a tight ship here! Awesome crew :) A+++++++”
“Best UPS store! Staff is amazing and Tim is so helpful and knowledgeable. He is always willing to help and always has a smile on his face!
Love this place!”
“My first time at this establishment and I was very pleased with my experience. A great family owned business with very helpful and friendly staff. I will be back!!”
“Love dropping off packages here! Quick and easy to drop off USPS, UPS, and FedEx packages all at one store. Online returns with labels are also accepted, which saves a lot of time and hassle. Plenty of parking and the store is clean. The staff is friendly, efficient and knowledgeable. They also sell boxes, packaging supplies and stamps.”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Feels like time traveling in the best way! Great services and great customer service! I don’t like printing prices anywhere for colored prints but here is slightly less than UPS and other places. They’re local, easy to get to…. I can’t complain. I’ve never has any issues and I imagine if I did, they’d fix it proper.”
“I had a great experience at The UPS Store. The store was very clean, and the staff was friendly, patient, and provided excellent customer service. Aniyah and Ryan both went out of their way to make sure all of my returns were processed properly and made the entire experience quick and stress-free. Highly recommend this location!”
“I came into UPS feeling a bit overwhelmed and in a rush, with no clear idea of what I actually needed. Blake stepped in and completely turned the experience around. He was incredibly polite, kind, and patient, taking the time to guide me through everything without making me feel rushed or uncomfortable. His professionalism was truly unmatched, and he made what could have been a stressful situation smooth and easy. Excellent customer service thank you, Blake!”
“THE UPS STORE ON WOODWARD AVENUE IN BIRMINGHAM IS A TOP NOTCH STORE... THE STAFF IS FRIENDLY, HELPFUL, VERY KNOWLEDGEABLE AND EXTREMELY PROFESSIONAL ! I HIGHLY RECOMMEND THIS STORE AND ITS ASSOCIATES ! FIVE STARS ALL THE WAY ….”
“I literally could not live my life without The ATS Store. I live full-time in Costa Rica and have businesses and property in Michigan. They handle everything. And I mean everything. Never a problem. Always professional. 8 years and counting.”
“I love this location and I can see why it is busy at times. The customer service is great Mory, Tayler and Dorian! Everyone is always so willing to help and they are so knowledgeable ☺️”
8:30AM - 7PM
3334 Rochester Rd, Troy
Shipping Centers
“Hello, thank you for offering such great service, friendliness and support. I came in to ship out a laptop that I sold and I did not know how I could securely package it without causing damage to it the representative Sam assisted me very well thank you. Will be visiting in the near future.”
“This UPS store is always great to work with!! Ive been dealing with the same handful of people for years now. Cant believe they force them to work without A/C though. 80degree day and felt like 85 in the store.
Would not recommend going to this store if dropping off a lot of things or need help in the summer. Its just too hot. Praise the employees who stay.”
“I called Crates and Freightswith the need to ship two pallets (6 lanes) of scoring equipment for a bowling center, at 1:30pm on Monday, December 22nd.
I got there at 3pm. I was out by 4pm.
I’m still waiting for an email from another company in Novi (much less of a drive).
I called this other company at 9am. Still no email. My important shipment is on its way to Washington State.
Thank you Craters and Freighters for doing business the old school way, Effectively!!!
You answered your phones and said, “Come on down!”
End of Story”
“I habe had 2 great experiences here so far. I didn't realize the store closed at 6pm, so I made it there at around 7 minutes until closing. Instead of acting irritated, the man who was working helped me with no issues and even let me email my label for him to print out. Another time was very similar with how helpful the employee was. Very happy with the overall service.”
“I'd give them 10 stars if I could! They have gone above and beyond for weeks for a big project for me.
They are personable, hardworking, good people.”
“Denise is amazing !!! She has help me with my business needs and I really Appreciate her. I think locations like this need more people like her. The cute guy that was working with Denise. I’m not sure of his name, but he was also pleasant and nice and helping. Great job everyone!!! 5 stars”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“I had a good experience going to drop off my item inside UPS store. Yesterday was the problem when they did knock at my door and I got a doorbell and they left a piece of paper where I I have to go pick it up. I thought that was wrong. You should’ve rung the doorbell, but you didn’t. You just left a little piece of paper.”
“Saad was very helpful/amazing on both his response in the delivery, as well as his performance in being on time. I presently have an injured arm, and he easily helped me get this pallet into my garage. Thank you very much, and I'll be sure to be using you guys now in the future.”
“Such a great place with a helpful and friendly staff. I was struggling to find a place to print a cardstock flyer because most sites default to printing 20+ flyers and charge you for all of them. The staff helped me in minutes and printed out exactly what I wanted in the exact quantity I wanted. I'll def be back!”
“Located inside of Walgreens at the photo counter. There's usually always an employee there to help scan your package. From what I've seen you should already have your package taped, labeled and ready to go. I've been going there for years and probably have only had to wait once and it was a 5 minute wait.”
“I had to pick up a package due to deliveries being canceled because of bad weather. I was going out of town at 4:00am the next morning.UPS was wonderful and did everything to find my package. I loved that everyone wanted me to get my package and made sure that I received it .? Thank you”
8:30AM - 6:30PM
6689 Orchard Lake Rd, West Bloomfield
Shipping Centers
“It was impeccable. The agent that I talked to was friendly, conversant, intelligent, and handle every issue within seconds I was so very impressed with her. I don’t remember her name. She was older African-American female with a grayish hair. I hate to guess a woman’s age, but I’m guessing in her 60s and she deserves a round of applause for her great service. She’s the kind of person I would hire in a minute for my own business.”
“I came into town and needed 20, One sheet Obituary (with picture), I not only received quick printing I received the expert knowledge on best size Picture this helped because it would have been difficult to find a larger frame in time for the funeral service. Oh i didn't tell you that this was 9am the service was at 2pm and it was a beautiful service.thank you”
“I had a miscalculation and issue with a package address on fed ex's end, Matt was very kind and helpful for me as well as Doug who ensured the situation was resolved. Awesome team! Very satisfied with their service today.”
“This particular store ROCKS! People are in and out very fast. I had to fax a 5 page correspondence to my insurance company and was able to get that done also. Others in line were mentioning how fast this store is also. 14 and John R”
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“This is by far my favorite FedEx store! The team is amazing! The manager, Shamia is always a delight, but on this particular visit, I had the opportunity to work with Lisa and Vania. Their customer service FAR EXCEEDED my expectations. They were patient, informative, creative in their problem solving and genuinely tried to help me think through the best ways to meet my budget. I am very grateful.”