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“I recently had the pleasure of working with Omar at T-Mobile, and the service I received was nothing short of fantastic. Omar went above and beyond to ensure I got the best deal, helping me switch from an overpriced Verizon plan. Not only did he save me money, but he also sweetened the deal by throwing in a free watch with cheap service when I purchased a phone that day. Kudos to Omar and the T-Mobile team for their excellent customer service and great deals! Highly recommend.”
“I and my brother came in to fix a problem with our phones, which he fixed right away and then noticed
my phone was in bad shape and offered me a plan to get a new phone and then transferred info from my old phone to the new one. He did a good job.”
“Amanda was amazinggggg. Explained everything thoroughly, took care of me, got me a new phone for my trade in PLUS accessories at a good price. She also provided great conversation! She’s the truth! Get with her!”
“Was able to receive quality service here after going to another Verizon location and getting very very poor service. I would highly recommend going in here if you need assistance with Verizon.”
“Aaron was kind, compassionate and extremely helpful. I needed help returning my deceased husband's phone. I couldn't have asked for better help. Thanks, Aaron”
“Logan is the greatest salesman of all time. I am a first responder and got my services set up at Cost-Co and was told I would be on FirstNet. I went into this location for a screen protector and when Logan pulled my account up, he noticed that I was set up on normal AT&T. He reassured me he could help me. I had to get a new phone number but everything was taken care of and I left with a phone on FirstNet. Logan stayed late with me after close and made sure everything was good. Thank you Logan, for taking care of your community!”
“Had a wonderful experience doing 4 upgrades on our account, including adding 2 lines. Aaron and Rob were both great to work with and it was honestly the best experience I've ever had at a phone store.”
10AM - 7PM
4929 S Cedar St Ste 2, Lansing
Mobile Phones
“Incredibly nice and knowledgeable people. They were able to get me on the phone I wanted plus put me on an affordable plan with a free case. No matter where you go you will have to pay for service one way or another. This just happens to be more affordable and more reliable than big box stores such as Sprint or ATT”
“Very friendly, they resolved the situation for which I visited the place, it was fast and with positive results, excellent customer service from the people who assisted us.”
“I recently had an issue with my mobile and was referred to a Samsung-authorized service center. The representative was not knowledgeable about the flurry of my problems. I went to T-Mobile (Edgewood Towne Center), and Cheyenne assisted me. She is AWESOME! She handled and corrected my issues promptly and professionally. She was extremely patient in addressing my concerns. T-Mobile, you are fortunate to have such a wonderful team member! THANK YOU, CHEYENNE! ❤️”
“Mallory helped me figure out what my kid did to mess up our bill lol she helped us get it back to what it was supposed to be. Also helped me research sd cards and make the best decsion for me. Thank you !”
“I recently with dread went to the tmobile location in okemos Michigan. I'm not old but I have bad luck with these new phones. I ran into a Ms Amira and a Mr Kevin. Immediately I felt the customer service and real compassion I dint feel like a burden they truly helped and explained every detail to me in a way I could grasp. Thank you both so much Your location is the best by far!”
10:00 AM - 7:00 PM
1931 W Grand River Ave, Okemos
Mobile Phones
“Bruce was my hero today!! I appreciate him helping me with my service plan!He really showed his expertise today. I definitely will be coming back in the future.Kudos to you, Bruce !!”
10AM - 11PM
6100 S Cedar St, Lansing
Mobile Phones
“Needed a iphone for my daughter, she broke her's. They were soled out, so they called surrounding stores. Unfortunately, they could not help us. I appreciate their time and effort. Exceptional customer service.”
“A couple weeks ago I had to get a new phone and it wasn't charging in my car. I went in to the S. Penn store and spoke with Corey. He said that some phones just don't, but he comped me a new charger. The new phone still wouldn't charge, but I thought his customer service was awesome.”
“Skyler was amazing at the 3330 Cedar location. I wasn’t quite understanding how the plans worked, and she patiently and kindly explained it to me like 5 times. It was a breath of fresh air to speak to her. Especially since I had been to two others Boosts in the area and they, “weren’t able to help me.” As a customer who has struggled with customer service people, I wholeheartedly think she deserves a raise. Especially for how she handled me and all the other customers in the store. Thanks so much for easing my anxiety and helping me so quickly & efficiently, Skyler!!!”
“I bought ear buds there. Fantastic things. Until they don't work. Had to mowe,no music,ugh. Went to the best Verizon store ever.
ROSCOE helped me. My fault not the ear buds.
There is a volume control there,what a lipstick I am. But he showed me,my mistake,very gentlemanly, thanks Roscoe and the guys there.”
“Good customer service, willing to help and quick to resolve the issues I had from transfering service from another carrier. Specifically Brayden was very helpful”
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“At the Verizon store in Mason, MI, Jose Grace was the best! Capable and knowledgeable, friendly and patient - he answered questions and figured things out, and made the whole experience a good one!”