Verizon's Okemos store provides mobile, 5G home internet, and business services. Customers consistently report the best and superior customer service, with staff described as polite, kind, super-helpful, and having lots of patience. Employees are noted for going above and beyond, explaining products clearly, and helping to secure better deals. They assist with complicated situations, new phones, accessories, and insurance claims, making processes easy. The store offers in-store appointments, online order pick-up, free 2-day shipping, and same-day delivery where available. Many customers recommend this location highly, calling it the best Verizon store ever and their go-to for fantastic service.
Had multiple issues with our billing after making some account changes. Jonathan put us at ease and got everything straightened out for us. He was very helpful and knowledgeable.
April 2026
Jonathan was extremely helpful and personable! I’d probably return to this location for help based on mine and my son’s experience with him! Kudos, Okemos Verizon.
April 2026
Had a tough start because AT&T locked my girls phone up. Vern got us up and running. Hooked us up for the issues we had. Vern is my phone guy for life, strongly remonmend him to anyone looking at using Verizon. Easy 5 star rating
