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“Nathaniel was a great help for us today. He explained our billing details clearly and we really appreciated it. Verified we had all issues addressed as needed. Great employee!”
“Amazing service & super fast!
He fix to me 3 iPhone Cracked screen for my kids second day i received My kids was happy . phone works perfectly now. very kind, honest, and professional. Highly recommend!”
“I switched to verizon yesterday, and Mark was pretty kind and helpful. He made my switch very easy, and he explained everything clearly and was also very patient.”
“Knowledgeable and done at a great price. Update: We installed the rockford fosgate system(Sub/4 speakers). Theyre still going strong, with the standalone sub, a amp isnt quite necesarry, and hindsight he saved me some money by doing it without. Always room to upgrade.”
“Of i could give it 100 stars i would, they bring the honesty, and thoughtfulness into an industry that would usually just uncharge the hell out of you. Steve a very amazing guy upgraded my s21 i got 2 weeks prior because it was faulty to a s23 for free”
“I had to replace my phone. I went to this store to check my options. I was quickly greeted by Damonte. He was very helpful & I left with a new phone, case & screen guard. He had a pleasant personality & I would say go see Damonte if it is time to upgrade.”
“Dillon fixed my phone in 20 minutes! I didn’t even know that was possible. My phone looks brand new now and it works perfectly. 10/10 customer service, thanks Dillon!”
“I had an excellent experience with Lillian V at the Novi AT&T store. She was attentive, knowledgeable, and genuinely enjoyable to talk with throughout the entire process.
What impressed me most was her ability to multitask. She upgraded three phones at the same time and handled everything effortlessly and efficiently without missing a beat. She was patient, professional, and made sure all of our questions were answered while keeping the process moving smoothly.
Lillian's customer service was outstanding, and she turned what could have been a stressful experience into a pleasant one. If you're visiting the Novi AT&T store, I highly recommend asking for Lillian V!”
“Luigi made my experience for my new apartment service very enjoyable very polite very funny and the music bang ‼ have fun talking about the difference songs being played and even song them”
“Zedrick was extremely knowledgeable and helpful with upgrading my devices. His playlist is phenomenal and had me singing and dancing the entire visit! I will definitely choose this location the next time I need to visit an AT&T store.”
“I had an exceptional experience switching my phone carrier to Verizon and setting up a new line. My sales representatives, William and Josh, were highly knowledgeable and attentive. They assisted me in applying all applicable discounts and perks, ensuring my selection and even setting up my nursing discount before my departure. The entire process was seamless and satisfactory.”
“Great service and fast turnaround. They quickly ordered the required parts and fixed my phone without delay. I was extremely worried about losing my data, but they had all the right tools and expertise to back everything up safely. The team made the whole process stress-free and got my phone working again much faster than I expected. Highly recommended!”
“My experience at this store was very painless compared to normal visits to cellular stores . David was professional and courteous. The purchase of my new phone and data transfer was very quick. Thank you.”
“Staff are polite, knowledgeable, and they don't waste your time. After a frustrating experience at the Waterford location, these folks were a breath of fresh air.”
“Josh at the Novi store was AMAZING!!!!! I came in with a phone at 4% that wasn't charging AT ALL. I was so nervous and panicked because my phone is also my INSULIN PUMP and I was leaving for vacation the next day. He got my phone in a charging pad and then walked me through all my options. He was patient, knowledgeable, understanding and kind. This man absolutely deserves a raise fornhisncostomer care. I walked out with a new phone at a great price and I felt supported and cared for while I was freaking out about my phone/insulin pump situation. THANK YOU JOSH!!!!!”
“I came back to Verizon from AT&T!! Reece HOOKED ME UP!!!!!! I was nervous coming back to Verizon because they are typically the most expensive!! HOWEVER, Reece knows what he’s doing because he got me all brand new devices, added 3 new devices, streaming service bundles for the same price!!!!!!!! Personality and hospitality is excellent! You can tell he’s an experienced sales guy but also cares more about what’s best for the customer!! Extremely knowledgeable! 10/10 recommend you to do ALL your Verizon business with this location and ask for Reece.”
“Last week my husband and I went to the AT&T Plymouth location. We were greeted right away by Kevin . We left Xfinity and transferred all of our streaming , cell and internet to AT&T. Kevin took time with us to make sure that we were going to be comfortable with all services . Thank you again Kevin !”
“Ivin was exceptional! He found us the best promotion and actually lowered our bill a few dollars after purchasing a new phone with trade in and getting a galaxy watch for the tax.”
“zee was actually amazing. i’d consider him quite an exceptional employee. i saw him deal with not only myself but 3/4 other customers as well, all at the same time might i add. he helped everyone and resolved any issues they came in for. GIVE HIM A RAISEE!! ??!!”
“Arnold gave me good service. It’s good to have a Filipino here in Livonia. He’s truly helpful and kind. I recommend to all my Filipino friends go look for him. He’s truly a good manager and person.”
“It was a very pleasant experience. The guy who worked there Matt was very helpful, friendly, and professional. He was very patient and kind. So I can say that it was a very pleasant experience at that particular location…”
“We were traveling when the screen quit on my wife's Pixel 7. Being out-of-towner's getting the screen replaced quickly on the weekend and within our schedule was a challenge. Stacy helped get her a new phone quickly and without pressure to overhaul our plan. Only 1 of 4 colors was available (black), which was slightly disappointing, but given the circumstances we'll take what we can get.”
“Mr. Ron the manager of this store has been professional, respectful and willing to help to solve my phone issues. I want to let you know as a at&t customer, am pleased with his help calmness.
Regards,
Thomas Owagbemi.”
“My girlfriend and i worked with Connor last night, and he was great helped us get a GREAT deal and was a blast to work with, definitely recommend going here and working with them!”
“They have always been great to work with when picking out a new phone. Last time they spotted I could save money and went through the process to get me on the other plan. Awesome”
“Thank you Franky I feel relieved ! The transition was amazing and the extras you offered. Needed a new phone and good prices on plans stop by see Franky what a nice helpful guy.”
“Been here twice and have been more than satisfied each time. I’ve had the same phone since 2017 and my guy has fixed it good as new each time. Highly recommend seeing him before you think about buying a whole new phone.”
“Andrew at the Westland location on Wayne Rd was extremely helpful with pricing out a purchase. He was patient and kind even when we realized we wouldn't be able to make the purchase that day.”
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“As someone who worked for AT&T just over a decade ago, this experience was the best one I’ve ever had. Moe and Terry are amazing representatives! They are kind, caring and show their personalities while keeping things professional in conversation. Moe took his time explaining everything to my family and made sure we knew what would be coming our way with regards to our first months bill as the first one sometimes is very confusing. Thank you again Moe and Terry! You both deserve a raise!”