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“Fina was able to quickly switch my eSIM to a physical SIM with no difficulty at all. This was easily the most streamlined experience at a carrier store ever compared to other stores. Highly recommend you stop by!”
“Nathaniel was a great help for us today. He explained our billing details clearly and we really appreciated it. Verified we had all issues addressed as needed. Great employee!”
“I switched to verizon yesterday, and Mark was pretty kind and helpful. He made my switch very easy, and he explained everything clearly and was also very patient.”
“Of i could give it 100 stars i would, they bring the honesty, and thoughtfulness into an industry that would usually just uncharge the hell out of you. Steve a very amazing guy upgraded my s21 i got 2 weeks prior because it was faulty to a s23 for free”
“After going to the Verizon store twice on Bellville I'd, I went to the one on Beck. WOW what a difference. This young lady ( Natasha )single handedly worked a store full of people in a kind in professional way. My opinion is she needs to be placed in corporate we're she can represent Verizon in have a future!!!!”
“I came in to see if they can repair my iPhone 16 I went to 5 different repair centers plus the APPLE STORE and this place was the only place that can fix it! Thank you Jess!!!!!!!!”
“Dillon fixed my phone in 20 minutes! I didn’t even know that was possible. My phone looks brand new now and it works perfectly. 10/10 customer service, thanks Dillon!”
“I had an excellent experience with Lillian V at the Novi AT&T store. She was attentive, knowledgeable, and genuinely enjoyable to talk with throughout the entire process.
What impressed me most was her ability to multitask. She upgraded three phones at the same time and handled everything effortlessly and efficiently without missing a beat. She was patient, professional, and made sure all of our questions were answered while keeping the process moving smoothly.
Lillian's customer service was outstanding, and she turned what could have been a stressful experience into a pleasant one. If you're visiting the Novi AT&T store, I highly recommend asking for Lillian V!”
“Luigi made my experience for my new apartment service very enjoyable very polite very funny and the music bang ‼ have fun talking about the difference songs being played and even song them”
“As someone who worked for AT&T just over a decade ago, this experience was the best one I’ve ever had. Moe and Terry are amazing representatives! They are kind, caring and show their personalities while keeping things professional in conversation. Moe took his time explaining everything to my family and made sure we knew what would be coming our way with regards to our first months bill as the first one sometimes is very confusing. Thank you again Moe and Terry! You both deserve a raise!”
“Zedrick was extremely knowledgeable and helpful with upgrading my devices. His playlist is phenomenal and had me singing and dancing the entire visit! I will definitely choose this location the next time I need to visit an AT&T store.”
“Get your phone repaired here! Frank and Jacob do an awesome job and are upfront about everything. No predatory sales crap. My phone got wet and I replaced it with a slightly used phone with everything transferred over in 15mins! Ended up having my old phone repaired also and it works great still. 10/10 experience and I'll be a forever customer!”
“Great service and fast turnaround. They quickly ordered the required parts and fixed my phone without delay. I was extremely worried about losing my data, but they had all the right tools and expertise to back everything up safely. The team made the whole process stress-free and got my phone working again much faster than I expected. Highly recommended!”
“I’ve had the pleasure of working with both Hailey and Francis at this location for personal and business related items. They both are extremely knowledgeable, friendly, and provide top notch service. I highly recommend using this location when in need.”
“Josh at the Novi store was AMAZING!!!!! I came in with a phone at 4% that wasn't charging AT ALL. I was so nervous and panicked because my phone is also my INSULIN PUMP and I was leaving for vacation the next day. He got my phone in a charging pad and then walked me through all my options. He was patient, knowledgeable, understanding and kind. This man absolutely deserves a raise fornhisncostomer care. I walked out with a new phone at a great price and I felt supported and cared for while I was freaking out about my phone/insulin pump situation. THANK YOU JOSH!!!!!”
“Clari B is so awesome , I wasn't expecting her to be so helpful when I walked in with a random phone question
I'll be back to get the free device offer when my bills due”
“Ivin was exceptional! He found us the best promotion and actually lowered our bill a few dollars after purchasing a new phone with trade in and getting a galaxy watch for the tax.”
“zee was actually amazing. i’d consider him quite an exceptional employee. i saw him deal with not only myself but 3/4 other customers as well, all at the same time might i add. he helped everyone and resolved any issues they came in for. GIVE HIM A RAISEE!! ??!!”
“Arnold gave me good service. It’s good to have a Filipino here in Livonia. He’s truly helpful and kind. I recommend to all my Filipino friends go look for him. He’s truly a good manager and person.”
“This place is really nice. Joe is very knowledgeable. He has fixed my phone for a bit now. I won't go anywhere else!! It's placed in a little plaza. Shop's around. Try it out”
“It was a very pleasant experience. The guy who worked there Matt was very helpful, friendly, and professional. He was very patient and kind. So I can say that it was a very pleasant experience at that particular location…”
“Me and my sister came in to get new phones. Rayshawn was so patient and helpful setting our phones up. The process took 1-2 hours due to technical difficulties, so me & sis GREATLY APPRECIATE Rayshawn's customer service, even going beyond store hours.
So far, the phones work great!”
“Mr. Ron the manager of this store has been professional, respectful and willing to help to solve my phone issues. I want to let you know as a at&t customer, am pleased with his help calmness.
Regards,
Thomas Owagbemi.”
“My girlfriend and i worked with Connor last night, and he was great helped us get a GREAT deal and was a blast to work with, definitely recommend going here and working with them!”
“Quarry was very helpful and thoughtful with me. He made sure that I got everything I needed to get me off to a great start with my new phone. He was also training a new staff member. Making sure that he understood everything that was going on with multiple customers. Great manager!”
“They have always been great to work with when picking out a new phone. Last time they spotted I could save money and went through the process to get me on the other plan. Awesome”
“Andrew at the Westland location on Wayne Rd was extremely helpful with pricing out a purchase. He was patient and kind even when we realized we wouldn't be able to make the purchase that day.”
“Been here twice and have been more than satisfied each time. I’ve had the same phone since 2017 and my guy has fixed it good as new each time. Highly recommend seeing him before you think about buying a whole new phone.”
“Joe is the best. He takes care of his customers very well. A great place to go when you need any assistance with your phone. Been going there for awhile now. I'll go out of my way just to go there.”
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“Joe G helped me get the best possible deal on internet and helped activate it! Pleasant experience. I will recommend to all family and friends. Along with a very nice JBL speaker!!!”