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“We were traveling when the screen quit on my wife's Pixel 7. Being out-of-towner's getting the screen replaced quickly on the weekend and within our schedule was a challenge. Stacy helped get her a new phone quickly and without pressure to overhaul our plan. Only 1 of 4 colors was available (black), which was slightly disappointing, but given the circumstances we'll take what we can get.”
“I arrived at the Verizon store on Middlebelt in Livonoa. I had a sales person representative Briana who was the absolute best and taking her time and understanding my issues, she took her time and went through all the steps and assured me that it was not the customary reaction from this company again thank you so much for having such a good person.”
“I switched to verizon yesterday, and Mark was pretty kind and helpful. He made my switch very easy, and he explained everything clearly and was also very patient.”
“The gentleman that took care of me, Andre deserves a raise. He helped me a great deal was very precise very thorough and made it so that I understood it. Five stars is not even enough for his excellent
service. Being 73 years old and having just found out that I was scammed in my checking account, it sure was nice to have a young person make sure that I’m only spending what I have to spend on my Internet and phone.”
“Of i could give it 100 stars i would, they bring the honesty, and thoughtfulness into an industry that would usually just uncharge the hell out of you. Steve a very amazing guy upgraded my s21 i got 2 weeks prior because it was faulty to a s23 for free”
“I came in to see if they can repair my iPhone 16 I went to 5 different repair centers plus the APPLE STORE and this place was the only place that can fix it! Thank you Jess!!!!!!!!”
“Dillon fixed my phone in 20 minutes! I didn’t even know that was possible. My phone looks brand new now and it works perfectly. 10/10 customer service, thanks Dillon!”
“Nicole is amazing. She fixed my phone. It was going straight to voicemail. She set all of my settings back to the original ones she has amazing customer service Very friendly very helpful, If you ever need anything, please come and see her , If I could give her a 10, I would”
“I had an excellent experience with Lillian V at the Novi AT&T store. She was attentive, knowledgeable, and genuinely enjoyable to talk with throughout the entire process.
What impressed me most was her ability to multitask. She upgraded three phones at the same time and handled everything effortlessly and efficiently without missing a beat. She was patient, professional, and made sure all of our questions were answered while keeping the process moving smoothly.
Lillian's customer service was outstanding, and she turned what could have been a stressful experience into a pleasant one. If you're visiting the Novi AT&T store, I highly recommend asking for Lillian V!”
“Kierre was very friendly and helped me with transferring data over and did it very smooth. Thank you as well Luigi was for giving me recommendations on saving money”
“Can't wait to use my new iPhone 17 I just got from here. Other locations were trying to charge me more then the retail but I was able to switch to Metro by T-Mobile from Boost and get it for even less then retail. I'm super happy with the customer service provided at this location and will highly recommend them to my friends and family.”
“Zedrick was extremely knowledgeable and helpful with upgrading my devices. His playlist is phenomenal and had me singing and dancing the entire visit! I will definitely choose this location the next time I need to visit an AT&T store.”
“Arnold the team is extremely nice and very knowledgeable with answering questions about my iPhone. The store is clean and when I come in I’m always greeted and never a long wait.”
“Great service and fast turnaround. They quickly ordered the required parts and fixed my phone without delay. I was extremely worried about losing my data, but they had all the right tools and expertise to back everything up safely. The team made the whole process stress-free and got my phone working again much faster than I expected. Highly recommended!”
“Dylan was awesome and very helpful. Was able to help me upgrade to my new iPhone 17 pro max, which I love.
Thanks again Dylan for throwing out my “plastic” protection screen for me ?.”
“zee was actually amazing. i’d consider him quite an exceptional employee. i saw him deal with not only myself but 3/4 other customers as well, all at the same time might i add. he helped everyone and resolved any issues they came in for. GIVE HIM A RAISEE!! ??!!”
“This place is really nice. Joe is very knowledgeable. He has fixed my phone for a bit now. I won't go anywhere else!! It's placed in a little plaza. Shop's around. Try it out”
“Amazing store, even better staff! Daniel was so incredibly kind, helpful and knowledgeable with absolutely everything I needed. Truly incredible! Both staff members deserve raises!”
“This phone store where it at, got a brother who got 2 iphone 13 and his bill covered for 3 MONTHS!!! All he had to pay was bill for phones ?. Definitely a place to shop for my mobile needs, Kevin was his dealer, ask for him.”
“Andre helped us add a line onto my existing plan, and the process was incredibly smooth and he made sure we got the best deals. He was so friendly and knowledgeable. I would definitely go back to work with him again!”
“I highly recommend this location. They solved an issue with me with turning in a phone when other locations sent me on a wild goose chase. Extremely friendly and helpful. Thank you Russell the store manager.”
“Went in purchased 2 new Motorola Phones. The sales associate was very helpful he put on the screen protectors for me and then showed me how to transfer my data to the new phone. No hassle at all he was very courteous knowledgeable and professional. Definitely will do all my future purchases at this location. My only regret is that I did not get his name”
“I want to give High Praise for Kenzie!! She was extremely professional, and personable. My husband was having the problem of being locked out of his accounts. She made a dreaded visits, a sheer pleasure. She did what was needed with great ease, while making my husband and myself extremely please Kenzie was there to help us!!
Thank you KENZIE, and AT&T
S. Syrkett”
“My girlfriend and i worked with Connor last night, and he was great helped us get a GREAT deal and was a blast to work with, definitely recommend going here and working with them!”
“This was the only store open on 25 Jan (a snowy Sunday ) for twenty some miles!! Kirsten was a tremendous help with getting my daughter's phone situation straightened out. Thank you again!!”
“Quarry was very helpful and thoughtful with me. He made sure that I got everything I needed to get me off to a great start with my new phone. He was also training a new staff member. Making sure that he understood everything that was going on with multiple customers. Great manager!”
“I have had the pleasure of experiencing exceptional customer service. The representatives provided comprehensive explanations of all aspects, demonstrating their expertise and dedication to customer satisfaction. I express my sincere gratitude for their exceptional service.”
“They have always been great to work with when picking out a new phone. Last time they spotted I could save money and went through the process to get me on the other plan. Awesome”
“Been here twice and have been more than satisfied each time. I’ve had the same phone since 2017 and my guy has fixed it good as new each time. Highly recommend seeing him before you think about buying a whole new phone.”
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“Last week my husband and I went to the AT&T Plymouth location. We were greeted right away by Kevin . We left Xfinity and transferred all of our streaming , cell and internet to AT&T. Kevin took time with us to make sure that we were going to be comfortable with all services . Thank you again Kevin !”