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“We on a whim stopped by La-Z-Boy after going to 6 different furniture companies that day. We got there at 5:50pm they close at 7:00 so we have 80 minutes to shop find and decide if anything is what we are looking for. Ms Loveland greeted us and explained that what we were looking for could be found on several different chairs (swivel glide) functions. We got 7/8 of the way through sitting on several seats. And finally she found one that was just right.
Again Ms Loveland explained we could order or take the showroom chair (wee need 2) so she got on the phone found an exact match and we signed the paperwork.
What a joy to work with someone that is very knowledgeable about the product they sell ….. refreshing.
Can’t recommend her enough and
La-Z-Boy.”
“Monica greeted me at the store entrance and showed me all of the furniture I had looked at online. She picked out the perfect lamp to go with it and even had a measuring tape to help me with deciding on the right size end table. This was the best furniture buying experience I have had since I furnished my big house in NH. I took home several of her cards to pass out to other residents of my new apartment building since we are all downsizing in retirement. I highly recommend seeing Monica at Gardner White!”
“We went to to Bob's in Livonia on Middlebelt where we were helped by Curtis. We needed Counter height stools for today but they unfortunately did not have any to take home same day on Christmas Eve. Curtis was extremely nice and helpful and sent us to the novi outlet to find what we needed. We did not leave Novi empty handed! We walked out with 2 counter height stools 1/2 price from the damaged section. They're perfect. Saad was great he helped us pay and showed us some other items. Even the guys hauling around our furniture were extremely helpful. From Livonia to Novi such great service im so glad we stopped in for the first time and made the trip out to the other store! We are already planning the next trip for our bedroom set. Thank you guys so much. Great service and we love our furniture!”
“Clean store with friendly and helpful staff. My family was able to shop and feel comfortable here. I was hunting down some special items for a project and this location did not disappoint. The layout was different than other Hobby Lobby locations, but employees helped me locate what I was after. Excellent selection of pictures, too. Great canvas art, figures, statues, and even kitchen wares. Will visit again next time I'm in town.”
“The store was large and had a massive sale going on. The staff was very helpful asking me if I needed help every so often, I spent a lot of time there. There was so much ground to cover and I wanted to see everything! One thing that I was a little disappointed in is the lack of glassware for the kitchen. I was looking particularly for Pyrex containers to switch out my plastic containers and there were only individual ones, no sets. No fault of the staff, I would have expected a container store to have more container options for meal prep that do not involve plastics.”
“Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!”
9:30AM - 9:30PM
43635 W Oaks Dr, Novi
Home Decor
“Super excited to find what I was looking for at a great price. This store has some excellent outdoor merchandise. Managed to find a three piece concrete dragon statue. Great artwork, statues and collectibles for reasonable prices. I wish I lived closer but it's worth the drive. Employees at checkout are courteous and helpful. They carefully wrap your purchases for protection too. Excellent location.”
“We absolutely love Sleep Number! Their beds and sheets are incredible, and the quality has made such a difference in our sleep. The service is always exceptional, and Josh, the manager, truly stood out. He took the time to really understand our needs and helped get our bed perfectly set up for the best night’s sleep possible. The whole experience was easy, informative, and stress-free. Highly recommend this store and their amazing team!”
“Haley is amazing! I own a bathroom renovation company and she is my go-to! Very knowledgeable and will spend as much time as you need picking out the right material. Thanks Haley.”
“Marissa helped us find the perfect mirror for over our EA buffet in the dining room. It's beautiful! We love it! We just hung it a couple days ago and couldn't be more pleased. So glad they included instructions for hanging. Also, thank you, Marissa for giving us a tip for how high above the buffet to hang it. You were spot on! It's always a pleasure working with Marissa and Ethen Allen.”
12 - 5PM
42200 Grand River Ave, Novi
Home Decor
“Randy was great. I am so pleased with my new Bradington Young Chippendale leather chair. Quality at a great price. Great delivery. So glad I stopped and shopped at McLaughlin's.”
“OUTSTANDING is the best description of my customer service experience with KAREN M! She made a last minute shopping trip a most positive one. Her friendly conversation made me feel like the only customer in line. This time of year can be stressful and hectic. Having to deal with the public can be BRUTAL. Karen M is the type of employee I wish I could have the pleasure of dealing with every time I go shopping. She is a true asset to your company! Thank again, Karen M!”
“Customer service was great. A young gentlemen helped me out today. Didn’t catch his name. Was extremely helpful and patient. Went back into the stockroom several times to find items for me, also made price adjustments so I didn’t have to buy online. Packed up my car at package pick up and was really friendly. Thank you!”
11AM - 6PM
43488 W Oaks Dr, Novi
Home Decor
“We had wonderful experience at Kirklands Novi location , one of the associate Darlyne went above and beyond to make sure I get what I was looking for! She called other buildings to find other unit. She made sure I get the same deal. She made my shopping experience very pleasant!On Wednesday at noon”
9AM - 8PM
27400 Novi Rd, Novi
Home Decor
“Excellent customer service. I’ve been coming to this store since it opened and have always had a great experience. The staff is always helpful and friendly. Thomas does a great job. 5+ ⭐️’s”
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“My husband and I walked into Value City in Novi MI looking for a couple of items for our home and we had the pleasure of meeting our sales rep Donna F. She was so kind and full of energy and even when we were on the fence about purchasing today her attitude never changed. We made a purchase and any time im looking for anything furniture related Donna will be my go to! Thank you Donna F and Value City!”