This Verizon store, located on Grand River near Wixom Rd, offers outstanding customer service with little to no wait time. Customers consistently praise the knowledgeable staff, especially Matt and Doug, for their helpfulness and expertise in resolving issues and setting up plans. Many reviewers highlight the staff's ability to save money and provide great deals, including family plans and internet services. The staff's friendly and professional attitude creates a welcoming environment, making customers feel comfortable and valued. Several reviews mention that this is the best experience they've had in a cell phone store, with staff going above and beyond to ensure customer satisfaction. Overall, the store is highly recommended for its quick service, expert knowledge, and friendly atmosphere, making it a top choice for Verizon customers in the area.
I highly recommend this location. They solved an issue with me with turning in a phone when other locations sent me on a wild goose chase. Extremely friendly and helpful. Thank you Russell the store manager.
January 2026
Exceptional service and dedication. Thanks for the hard work, Matt!
December 2025
Matt is awesome! He had my problem fixed within minutes and was very enjoyable to work with. Do not waste your time at the other Novi Verizon locations, unless you have 3 hours to kill and want to raise your blood pressure.
