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“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“Verizon Wireless in Sterling Heights on Van Dyke Ave. This place was so laid back and the environment was chill which was an added plus for me when I walked in the door. The sales rep Joey, was That Guy! He ran down every scenario, every option, and any discount that might apply. This included using insurance that I had. I ended up with a new version of my current phone with a cheaper monthly bill. I truly appreciate his hard work, diligence, and expertise! I highly recommend this location to all Verizon customers!”
“Iden was very helpful, explained all of my options, was patient with my questions and got me in and out quickly. I have had such poor Verizon experiences in the past-this was a welcome relief!”
“Such great service! They tried multiple different things to try to save the phone. They ordered and then did the work to try replacing different parts. And because the phone ultimately couldn't be repaired, they still only charged the $35 diagnostic fee. Despite all of the labor, because the phone wasn't fixable, they didn't charge for this!! And during the time they had the phone, they provided quick updates and explained what they wanted to try before they did anything. I was really impressed and would definitely recommend them.”
“I stopped in there because my phone wasn't charging. The tech helped me right away. He was very knowledable and very informative. I highly recommend them.”
“I had an excellent experience with the AT&T staff, and I especially want to recognize my sales representative, John. He was extremely professional, helpful, and knowledgeable throughout the entire process.
John did a fantastic job explaining my options and answering all of my questions. He was also able to recommend additional products and services that were a great fit for my needs without making me feel pressured or uncomfortable. His approach was genuinely helpful and customer-focused.
It’s refreshing to receive this level of service, and I truly appreciate the time and effort John took to make sure I had a great experience. I look forward to working with him again in the future. AT&T should be proud to have someone like John on their team!”
“I went into the store to upgrade my phone and Calista swooped in, hooked me up, and found several ways to save me money on my monthly payment. Fast, friendly and professional. I’m sending all my friends to that location! 10 out of 10, 5 stars, and two enthusiastic thumbs way up.”
“My guy Ash helped me to get a free phone from T-mobile my old phone was broken and they ordered a new one for me He is the MAN Certainly recommend this store and Ash”
“I want to let management know how valuable Justin is at this store. He is always very helpful when I come in. He is the most pleasant person I have come across in a long time. He is very knowledgeable with the phones and plans. I go out of my way to come to this store only because of Justin.
Frances Maliszewski”
“Yousif Solaka was amazing! He helped my mom and my brother and made everything so easy for us. He was super nice, patient, and professional the whole time. He took the time to explain everything clearly and made sure we were taken care of. AT&T is lucky to have someone like him. Please give him a raise!”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“Anthony and the other guys were a great help! They helped my family and I understand our deal and told us what we needed. Overall, would recommend. Fast and helpful environment.”
“Very helpful and courteous . Without this location on June 11, 2026 we would still be in still in an uproar. Thank you for all your help. Please visit this location for swift solutions and help along kindness”
“Came into the AT&T at the 26 and Vandyke location to get a new phone, I got helped out by Nick and Tim, honestly great guys and very helpful, they helped me pick out my phone and screen protector. Super respectful and great people, highly recommend coming here!!!”
“I had an absolutely excellent experience getting my new iPhone 17 Pro at AT&T. Anthony and Tahsin made the entire process quick, seamless, and incredibly easy from start to finish.
They were professional, assertive, and extremely helpful and they truly tried to help in every way they could. They answered all my questions clearly, walked me through my options without pressure, and made sure everything was set up properly before I left. They made my experience super easy and completely stress-free.
And the 50% off accessories promotion? You can’t sleep on that. They made sure I took full advantage of it, and it ended up being a killer deal. Huge value add.
If you’re going in, ask for Anthony and Tahsin. They know what they’re doing and they take care of their customers.
Highly recommend!”
“Great Customer Service! I needed help with my account and was helped by Travis Hutchinson and he was awesome. So professional, pleasant and efficient. He went beyond expectations to help me with the problem. If you need help from a great sales person you should ask for Travis.”
“I recently had posted a review on T-Mobile that was when I was on the phone speaking with the T-Mobile representative not the store here they really didn't know what they were talking about on the phone nor listening or on time would just like to make clear that this metro store here on 18 Mile road the owner sally inside the store is the best always has been and always will be in my eyes sorry about the mix-up and misunderstanding”
“Ardewan gave me the best experience he helped me reset my email password and sign up for internet and explained everything perfectly he definitely deserves a promotion or something.”
“Milad was so helpful he helped me replace my screen protector and didnt charge me for it. I always come to this store they always take care me I love this Verizon store!”
“Great place for phone repairs and sells a lot of accessories always in stock and very nice people that are always there for help never had a bad experience very pleasant people and clean store”
“Best AT&T store! Scout was extremely helpful and knowledgeable. Not only did she make me feel confident about switching to AT&T but she helped me understand all the ins and out of my new phone that I got with might new line as well. She made the set up easy peasy without the stress that I’d normally endure doing it by myself. Scout was very welcoming and didn’t drag her feet to get started with me. She got me the best deal for a phone line that I’ve had in years.
10/10 experience and I will be happy to return to Madison Heights to see Scout specifically.”
“They thanked me for my patience because getting new phones is not a quick fix it does take some time. I thanked them for finding deals that worked to save me money and walk out with 2 new phones instead of 1. They also thanked me for being a loyal Verizon customer for 25 years.”
“Kirsten was a big help and very accommodating! I've had consistently good help at cricket locations across the board but she specifically was very nice to work with”
“Im so happy we stopped into this ATT location. Daesean took care of several issues we’ve had with our account. He really knows the plans/phones and he was able to explain things to me which I really appreciated. 10/10 recommend”
“I had a great experience with this company. They are very professional and easy to deal with. Mustafa was especially helpful—he understood exactly what I needed and provided me with the perfect option at a very reasonable price. The service was smooth and pleasant from start to finish. This is definitely not my last time dealing with them!”
“Will is the man! I'm not exaggerating when I say that his knowledge and persistence when helping me solve an issue with Cricket customer service saved me hours of time and hundreds of dollars. Frankly I may have left Cricket Wireless entirely if I hadn't been lucky enough to deal with a pro like Will. It's worth noting that while working with me he managed to also talk a guy into joining Cricket and hooked him up with a new phone. Take care of this man. He would excel at anything he did because he has work ethic!”
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“Brailyn was super helpful! I needed an upgrade after 7+ years and she helped me to find a phone that felt similar to my old one, and had me in and out of there in well under an hour! Quick, super friendly, 10/10 best experience I’ve had at a phone store!”