Verizon, a leading mobile and internet service provider, offers a convenient and comprehensive shopping experience at their Rochester Hills store. Customers can find the latest mobile devices, 5G home internet solutions, and business-focused services. The store is praised for its clean and organized layout, with ample display space showcasing a wide range of products. The store's staff is generally described as knowledgeable and helpful, providing excellent customer service. Customers have highlighted the polite and attentive nature of the employees, who go above and beyond to assist them with their needs. The store also offers the option to schedule in-store appointments or place online orders, with convenient pick-up and delivery options. However, some customers have reported mixed experiences, with one individual describing a confrontational interaction with an employee who was rude and dismissive when asked a simple question. Despite this isolated incident, the overall feedback suggests that Verizon's Rochester Hills store provides a positive shopping environment for most customers. Whether you're in need of a new mobile device, 5G home internet, or business solutions, the Verizon store in Rochester Hills is worth a visit. With its wide selection, convenient services, and generally helpful staff, it aims to cater to the diverse needs of the local community.
Go to this store and ask for De’Jon. The guy was outstanding. He tried to upsell me (as expected) on a few things, but was never aggressive or pushy. He’s super knowledgeable, kind and great to chat with. Don’t bother going anywhere else - you won’t find better service.
January 2026
Amazing service by Jacob and very helpful. His manager Patrick made the process easy and smooth as well.
December 2025
Edit from 1 star to 5 ... I blamed the store, it was not the store.
