Verizon, a leading mobile and internet service provider, offers a convenient and comprehensive shopping experience at their Rochester Hills store. Customers can find the latest mobile devices, 5G home internet solutions, and business-focused services. The store is praised for its clean and organized layout, with ample display space showcasing a wide range of products. The store's staff is generally described as knowledgeable and helpful, providing excellent customer service. Customers have highlighted the polite and attentive nature of the employees, who go above and beyond to assist them with their needs. The store also offers the option to schedule in-store appointments or place online orders, with convenient pick-up and delivery options. However, some customers have reported mixed experiences, with one individual describing a confrontational interaction with an employee who was rude and dismissive when asked a simple question. Despite this isolated incident, the overall feedback suggests that Verizon's Rochester Hills store provides a positive shopping environment for most customers. Whether you're in need of a new mobile device, 5G home internet, or business solutions, the Verizon store in Rochester Hills is worth a visit. With its wide selection, convenient services, and generally helpful staff, it aims to cater to the diverse needs of the local community.
Nicole was INCREDIBLE helped us through a frustrating experience and even stayed late to get everything figured out.
February 2024
It was great that I got in right away without a wait! But even with $800 towards my phone trade in I was at 109 per month and I was only at 45 per month at Xfinity. Think I'm staying with Xfinity!
January 2024
I walked into the store beyond upset with the service provider I had at the current time. Carols was amazing, he listened to me rant about T-mobile and helped me get 2 brand new iPhone 15’s out the door. Carlos, Jeremy and the female manager were all very patient, kind and even kept the children entertained. Thank you... read full comment