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“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”
“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“Marcus was friendly, kind and helpful. He set up all 4 of our phones and helped transferring the data. Hospitality what Marcus provided was 5 out of 5. Ask for Marcus.”
“Alvin was great! We were not easy customers as we had three new phones to purchase, and transfer from AT&T. He made the process very seamless and was friendly along the way. Great service!”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“This store is amazing. I came in in a panic because my phone kept glitching while I was navigating home. It turned out I had some water damage from two days earlier- they used their machine to get all the water out and it’s good as new- saved me hundreds of dollars on a new phone!”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
8:30AM - 7PM
35050 Mound Rd, Sterling Heights
Mobile Phones
“My experience at FWZ wireless wholesale was wonderful! The staff were all Super friendly and very trustworthy. I was surprised how fast the service was and I was highly satisfied with the outcome! Their prices can’t be beat either! This is the only repair shop I will ever go to again! They also have every accessory you’ll ever need! Thank you again Fady & staff!”
“This location was an amazing experience. Mitre helped me and my husband switch from T-Mobile. He took care of everything from transferring data and trading in my old devices. He was very patient and understanding the entire transaction. He went above and beyond with his hospitality.”
“Saphie is by far one of the best mangers I have ever worked with. He is amazing and very very friendly. I had an issues with my bill and he fixed it in no time. Very polite, very respectful, amazing person. God bless this man. He needs a raise.”
“The only reason this store is getting 5 stars is because of Tim. He doesn't normally work at this location but he was an absolute joy to deal with. Answered all of our questions no matter how small. The normal guys that work here are the reason I don't come to this location but Tim went above and beyond for us. 10/10 give Tim a raise”
10AM - 8PM
13767 23 Mile Rd, Shelby
Mobile Phones
“Louis is very knowledgeable, polite, professional, and customer focused. He made our trip to this Verizon location very enjoyable. I highly recommend stopping by and asking for his help.”
“Stopped into the 26 and Vandyke location to swap out my iPhone for a new 17 Pro. Edson was very personable and a pleasure to talk to while he helped me transfer my phone over. Great service here and super quick. I would highly recommend using this location. Ask for Edson!!”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“My 3rd experience with AJ just gets better and better. I text he answers with where he’s at for the day and I come see AJ ONLY! he saves me money and offers me products that I actually need! Thank god for AJ!”
“I came into the Verizon store today to fix a problem on my bill that two billing people, and one customer service at a different store could not fix… Travis H was extremely patient and knowledgeable and helped me with the issue I was having. I ended up upgrading plans and also getting a new phone with his help as well. Thank you for the great customer service Travis!”
10AM - 8PM
13655 Hall Rd, Shelby
Mobile Phones
“A 10 star rating goes out to Julie at 13655 Hall Rd Shelby Twp Mi. for outstanding Customer service. She navigated through our issues seemingly effortless. Whereas two other AT&T locations were unable to manage the tasks at hand. Saved us money as well with Senior pricing and upgraded our internet service at a cheaper rate. Please give this kind, deserving Lady a raise !!!”
“Came by this morning to pick up my new upgrade. I was met with the store associate who was on his own, and did a phenomenal job with setting my account up with my new phone. He was very friendly, knowledgeable, and helpful. He offered to set up my new device for me, but I declined since I'm a tech geek; it was a breeze. He let me know of the current deals offered, and was able to multi task as another customer came in. He's definitely an associate I hope to see in the future as he's the perfect fit for the job. He said it was his first time doing an online pick up order, but it didn't even delay him in setting up and getting my account updated. I wouldn't be surprised to see him warm a promotion in his future with his knowledge and skills he already acquired. I'm definitely glad I chose this store to pick up my device! If I ever need supplies or upgrades, I'll be coming back here. ? Also loving the Samsung Ultra? Thank you so much!!?”
“Anthony and the other guys were a great help! They helped my family and I understand our deal and told us what we needed. Overall, would recommend. Fast and helpful environment.”
“Sally is awesome I have gone to other stores but never got the service or friendliness Sally gives me. Best deals very knowledgeable on every product. Treats everyone like family.”
“Had a successful experience at ATT, with Yousif Romaya. He had great solutions, and options for us taht helped us save money on our bill and looked at options for how to save in the future”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“I had a great experience at this Metro store! The staff was super friendly, knowledgeable, and patient. They helped me find the perfect phone and plan. You can tell they care about their customers.”
“Justin is the best I wish I could give him more than five stars… best customer service this metro is the best one yet so glad I found this metro.. forever grateful for Justin an all his help! ?”
“I just went to have a phone activated and Mary was awesome! Super sweet and helpful, she answered any questions I had. One of the best customer service employees I’ve seen ever honestly.”
“We were in the area from out of town and my husbands phone stoped working. We were waiting on by Sam. He was wonderful. He found the issue right away. He was very careful and asked lots of questions to help him find the issue. Unfortunately he was not able to fix it and we had to get him another phone. Sam was very helpful and asked what his needs were and he was able to pick a new phone. I was even able to get my phone screen repaired there. All for a very good price. The service and knowledge of the staff is wonderful . We will definitely return if in the area if we need phone help.”
“I had to go in because I dropped my phone on the porch. I had to get a new screen protector and the gentleman that was there was very polite, very understanding.
Very Curtis.
He deserves a raise.. He doesn't deserve 5 stars. He deserves three thousand stars.”
“I walked in and was helped right away by a very knowledgeable young lady, Rita. She answered all questions with patience and was very helpful because I’m not tech savvy. Easy and great experience!”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
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“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”