“Jake is the best! He went above and beyond to solve my cellphone and home internet needs. Excellent service—highly recommend visiting this store and asking for Jake!”
“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“Alvin was great! We were not easy customers as we had three new phones to purchase, and transfer from AT&T. He made the process very seamless and was friendly along the way. Great service!”
“Marcus was excellent!!! I was dreading turning in my phone and trading providers, but he made the experience seem less and very successful. I appreciate all his efforts!!”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“This store is amazing. I came in in a panic because my phone kept glitching while I was navigating home. It turned out I had some water damage from two days earlier- they used their machine to get all the water out and it’s good as new- saved me hundreds of dollars on a new phone!”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
“Saphie is by far one of the best mangers I have ever worked with. He is amazing and very very friendly. I had an issues with my bill and he fixed it in no time. Very polite, very respectful, amazing person. God bless this man. He needs a raise.”
8:30AM - 7PM
35050 Mound Rd, Sterling Heights
Mobile Phones
“My experience at FWZ wireless wholesale was wonderful! The staff were all Super friendly and very trustworthy. I was surprised how fast the service was and I was highly satisfied with the outcome! Their prices can’t be beat either! This is the only repair shop I will ever go to again! They also have every accessory you’ll ever need! Thank you again Fady & staff!”
“This location was an amazing experience. Mitre helped me and my husband switch from T-Mobile. He took care of everything from transferring data and trading in my old devices. He was very patient and understanding the entire transaction. He went above and beyond with his hospitality.”
10AM - 8PM
13767 23 Mile Rd, Shelby
Mobile Phones
“Louis is very knowledgeable, polite, professional, and customer focused. He made our trip to this Verizon location very enjoyable. I highly recommend stopping by and asking for his help.”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“I went in to get a new phone and Joseph Hanna hooked me up with everything new got my phone and on my way in less than 30 min I love Metro if you go anywhere else you are getting ripped off big time thanks again”
“My 3rd experience with AJ just gets better and better. I text he answers with where he’s at for the day and I come see AJ ONLY! he saves me money and offers me products that I actually need! Thank god for AJ!”
“We've gone in twice regarding issues with our internet since we moved to the area last year. Each time they were very helpful and clarified any issues and confusion.
The most recent time Logan was a big help. Our internet was shut off because we were still on copper instead of fiber and he sat with me for at least 4t minutes when I went in to clear up the issue. He got our service back on, upgraded, and got us a gift card with the upgrade. Really appreciate his time and effort.”
10AM - 8PM
13655 Hall Rd, Shelby
Mobile Phones
“A 10 star rating goes out to Julie at 13655 Hall Rd Shelby Twp Mi. for outstanding Customer service. She navigated through our issues seemingly effortless. Whereas two other AT&T locations were unable to manage the tasks at hand. Saved us money as well with Senior pricing and upgraded our internet service at a cheaper rate. Please give this kind, deserving Lady a raise !!!”
“One problem was we could not move the email from the old phone to the new phone. I was unsure of the password and after awhile we were locked out. That meant my new phone currently does not have My email on it?”
“Best phone franchise owner there is . Mr Steve Jarbo . He has been my personal phone go to guy for the past 25 years . I will always stay with AT&T because Steve works for your company and is very knowledgeable and patient with all his customers . I’ve seen him at work numerous times over the decades and he is an amazing guy .”
“Had a successful experience at ATT, with Yousif Romaya. He had great solutions, and options for us taht helped us save money on our bill and looked at options for how to save in the future”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“I was having problems with my modem, and my usual Metro Store was closed. My next door neighbor also needed something. The person working the counter was quite knowledgeable, and was able to provide myself and my neighbor deals on our modems. On the sales receipt it gives the name "Benignity". I will probably start doing all the business with my Metro account at this location.”
“10/10 - offered quick, effective, intelligent communication. Got me the answer I needed with great customer service. Didn’t beat around the bush or push me into services I didn’t need.”
“The only metro store I'll visit, unless I have to go to a corporate store. Even when they changed ownership, it's always been a very nice, professional group of individuals working at this location! Can't say I've ever had a bad experience here, as other locations not so much...”
“I just went to have a phone activated and Mary was awesome! Super sweet and helpful, she answered any questions I had. One of the best customer service employees I’ve seen ever honestly.”
“We were in the area from out of town and my husbands phone stoped working. We were waiting on by Sam. He was wonderful. He found the issue right away. He was very careful and asked lots of questions to help him find the issue. Unfortunately he was not able to fix it and we had to get him another phone. Sam was very helpful and asked what his needs were and he was able to pick a new phone. I was even able to get my phone screen repaired there. All for a very good price. The service and knowledge of the staff is wonderful . We will definitely return if in the area if we need phone help.”
“Jermell is amazing! He’s patient and understanding. But he’s left alone working by himself and he definitely needs more help. Too long to wait for assistance. Jeremell is worth the wait, but waiting over an hour just for assistance shouldn’t happen every time. Give him a raise and more employee assistance!”
“There are so many great things I can say about this T-Mobile first the owner she’s wonderful and she’s very compassionate and she helps you find the best phone for you second she knew that I was having a bad day and she made it better putting a smile on my face She makes what customer service is all about and should be about friendliness, you feel like like family when you’re in there because she makes everybody feel important and she helps everybody’s needs. God bless you, my dear sweetheart. You made our day when we were there”
“I walked in and was helped right away by a very knowledgeable young lady, Rita. She answered all questions with patience and was very helpful because I’m not tech savvy. Easy and great experience!”
“My experience with Dom was awesome! He helped me with the purchase of a new phone on Friday and I came back again today and he helped me with transferring phone devices. He was truly a tremendous help.”
“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”