Internet Service Providers near Royal Oak, MI

“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”

“We had a great experience with Manny! All the reps in the store seemed great. I was dreading going in for account issues but it was a refreshingly smooth experience.”

“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.

What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!

:) great Job !!!!”

“Just moved in to a new building that used this service and had my internet act spotty so I called in to the general customer service line. At first there seemed to be some delays (called on a Thursday and had an anticipated service repair date of Monday). This was really stressful because I work from home but then within a couple hours one of their technicians, Tod, called me directly and was coordinating to get everything fixed asap. He came out the next morning about 2 hrs earlier than expected with a new router box and got right to fixing the problem. Best customer service skills I’ve seen in a long time. I really appreciate that he understood the urgency of getting me back online and was truly doing all he could to fix the problem and make sure everything was running well. Took a photo of the installation to show how cleanly it was done. Highly recommend working with him if you have an outage or need someone who genuinely cares about making sure your technical issues are resolved asap.”

“I had such a great experience thanks to John. He was super knowledgeable and didn’t make me feel dumb for asking a million questions. He took his time, made sure I understood everything, and went above and beyond to fix my issue. You can tell he actually cares about helping people and not just making a sale. The customer service was 10/10. If you go to this phone store, ask for John — you won’t regret it.”

“Very professional and easy to setup. Mr. Rod Knutson made sure everything was installed correctly and did not leave until the network was running at 100%. We will be using them again in the near future for more locations soon.”

“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”

“I have been with T-Mobile for nearly 20 years — almost three decades of loyalty — and for the very first time in all those years, I was ready to walk away. As a business owner managing 15 lines, I had reached my breaking point. I felt ignored, undervalued, and completely unappreciated. After everything I had invested in this company, I was disgusted and prepared to transfer every single line elsewhere.Then I met Hussam Almarweri at the T-Mobile store on 8811 Telegraph Rd, and everything changed. I cannot stress this enough: Hussam is unlike any employee I have ever dealt with — not just at T-Mobile, but in any business, anywhere.From the moment I spoke with him, Hussam treated me with a level of care, respect, and professionalism that I had never once experienced in my 20 years as a customer. He made me feel valued, he made me feel heard, and he made me feel like my loyalty actually meant something. That alone would have been remarkable, but Hussam went so far beyond that.Hussam has a rare combination of qualities that are nearly impossible to find in one person: intelligence, patience, professionalism, and genuine compassion for the customer. He didn’t just answer my questions — he anticipated my concerns, he found solutions, and he fought to make sure I left satisfied. He didn’t treat me like “just another account” — he treated me like the most important customer in the world. And for the first time in decades, I actually believed it.The truth is, Hussam singlehandedly saved my relationship with T-Mobile. He convinced me — against every instinct I had — not to take my 15 lines elsewhere. That wasn’t because of a discount or a gimmick; it was because of the way he made me feel. Hussam reminded me of what true customer service is supposed to look like.As a business owner, I can say without hesitation that if I had even one Hussam on my team, I would consider myself lucky. If I had 50 of him, my business would be unstoppable. He is exactly the kind of employee every company dreams of having — someone who doesn’t just do the job, but elevates the entire customer experience. Hussam is the reason customers stay, the reason reputations are restored, and the reason companies succeed.T-Mobile should recognize that they have an extraordinary asset in Hussam Almarweri. He is the kind of employee who doesn’t just represent the brand — he is the brand at its very best. His service wasn’t just good; it was unforgettable. Hussam turned my frustration into loyalty, my disappointment into gratitude, and my exit into a renewed commitment to stay.He deserves more than just recognition — he deserves to be celebrated, promoted, and held up as the example of what T-Mobile stands for. I cannot thank him enough for what he did for me, my 15 lines, and my faith in this company.”

“Went to get our screen protectors replaced. They did an immaculate job and paid super close attention to detail. Service was awesome and they were super friendly. The store was also nice and clean. We will be seeing them for our replacements in the future!”

“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”

“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”

“Sir and Nathaniel was a wonderful help. They exceeded my needs from the time I walked in into the time I left. They made sure everything was done and handled before I walked out the doors. I give them a 10 out of 10 for their customer service.”

“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”

“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”

“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”

“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”

“I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.”

“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”

“Wonderful service and the lady Tiffany helped me so much with informative information and took the equipment with no problem. I’ll definitely be back to see them fast service.”

“Shahidur is one of the best sales reps I've ever encountered. Gave me an amazing plan i couldn't be more than happy with my service. Edited: Steve is also the man!”

“I had a really positive experience here. I needed to drop off a trade-in device and the reps I interacted with (Chensea and a guy whose name I forgot) were very personable, friendly, and helpful.”

“Thankfully they had the phone in stock that I wanted. I went to 4 stores before this location. Professionalism is important. The young lady was on her ear bud talking to someone while with me. She got everything I needed BUT her coworker went in the back and grabbed another case option which I loved and purchased. Then this same coworker told her to look up some deals for me which took almost 40 bucks off. Grateful to her. So yeah, tighten up. But I got what I wanted. Thank you.”

“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”

“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.

Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”

“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”

“I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.

However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.

I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.

TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these corporate criminals.”

“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”

“I dragged my feet on getting a new phone but decided to go in today. Nick T was a phenomenal rep! I not only walked out with a new phone, he patiently explained all the new features and ensured all the accessories purchased were set up. I couldn’t be more appreciative.”