Verizon's store in Saginaw is known for providing good customer service and a helpful staff. Customers appreciate the friendly and professional attitude of the team, especially employees like Sarah and Caleb, who go above and beyond to assist with technical issues and device setups. Sarah received high praise for her excellent service, handling complex technical problems with a positive and knowledgeable approach, making customers feel valued and proud to be Verizon clients. Caleb was also recognized for his caring attitude, helping resolve issues and providing options without pressuring upgrades. Many customers feel welcomed upon entering the store and appreciate the store's willingness to help fix problems without forcing upgrades, even for older phones. The store offers various conveniences such as online appointment scheduling, online order placement, in-store pick-up, free two-day shipping, express lockers, or same-day delivery when available. While some customers find the billing process challenging, particularly with auto-pay, most leave satisfied with the service and support they receive. Overall, Verizon in Saginaw is seen as a place with caring staff who strive to deliver good service, making customers feel appreciated and confident in their devices and plans.
Very impressed with William (Bill) and Alyssa. I have continued to make sure I always go back to see Alyssa for over 8 years now. She always is such a big help. Bill ensured I got everything I wanted as well. I upgraded my itnernet, iPhone and Apple watch! Highly recommned!
January 2026
Bill is the best Verizon rep I’ve ever met. Professional and personable. Thanks, Bill.
January 2026
Gentlemen helped us out great and let us know if any offers for us. Gave us best options
