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“I've been shopping for a new grill for months. I went in and had a few specific questions. Adam was able to help answer them and he was very professional. I appreciate the service. Thank you”
“Purchased a 2 gallon gas container today, filled it with 1.5 gallons of gasoline and while using it on the first attempt it leaked all around the seal onto my hand. I removed the attachment, secured it again, yet it continued to leak. I called Ace and spoke with a gentlemen who stated I could bring it back in for a refund. Once I emptied the container and cleaned it, I returned to the store where the same gentlemen attempted to teach a new employee how to do a return. In doing so he made an error, was unable to correct it, and subsequently put my refund on a gift card. I asked him to refund my credit card but he stated he could not do so and I would need to speak with a manager on Monday. This isn't the type of service I expect from Ace, especially after selling a defective product that leaked gasoline all over the place. Completely unacceptable.Update: Erin spoke with me on Monday, May 8th from this location and was able to issue a refund to my credit card for the effective item and apologized for the inconvenience.”
“Congratulations for the 2025 distributor show
Once again hat off to you, the nicest people welcoming all of us who attended
,excellent concrete demo
Good food and full of products and materials for the construction trade
Cougar is the best
Best regards from Dynamic innovations Concrete”
“This particular Ace has become my go-to hardware store. The selection is great and the staff is always helpful. Today it was Nia who helped me, but it could have been anyone there. They are all always good.”
“I’ve had a great opportunity interacting with Deb over the years not only is she courteous, she is very professional as well. She is confident what she is doing. has a lot of knowledge in her life long field. I hold a lot Respect and admiration for her. Great attitude and bubbly personality says a lot about her character & business. My sincere blessing & prayers to you & yours,,, Big Successes in your,,, life, health & happiness.
Stay blessed.”
“First time at this store. Called looking for a particular TIG rod this morning. Did not ask the young lady to pick the rod for me just mentioned I would try to make the drive sometime today to the store. Rod was waiting on the counter when I arrived 4 hours later. Great customer service.”
“Couple recent negative product experiences were handled exceptionally well by the customer service team at the Plymouth location.
One had to do with a missing custom mounting part for a medicine cabinet and the other a dented hot water heater tank.
In both cases I felt the team both offered and promptly employed reasonable/exceptional solutions.
Great job Home Depot Plymouth customer service.”
“I purchased a new washing machine and had the pleasure of being helped by Mark B. He was able to find the exact model I saw online and promptly brought it out. He even helped me with the discounts I couldn’t get to load at check out. He was extremely knowledgeable and helpful and never came off as pushy. I believe the other associate was Mary who was also very personable. As soon as I was done with my purchase, Mark already had someone to help load the machine in my car right away. What I thought was going to be a daunting process was made so much easier thanks to him! I was in and out in under an hour! Thanks again Mark for making it such an easy and enjoyable experience!”
“Rusty and a gentlemen came out and spent most of the day probably 5 or 6 hours. They thought it was my pump so they put in a refurbished but look like brand spanking new pump in a 5-in well. The pump was not bad it was the plug the pump was plugged into. But they didn't figure out why it didn't work till after putting in the new pump and wiring and all kinds of stuff. They didn't put my old pump back and they left the new good one in and now they are not charging me. They are a beautiful wonderful Christian family run business. I keep trying to pay them but they won't take any money from me. I'm in tears right now what a blessing.”
“Sunday shortly before close, had an exceptional experience at this store with both individuals working. They loved their job and service. Thank you Neil and Superstar cashier for being awesome!”
“You have an All-Star in your store. I believe his name is Josh, roughly 5'9, slender, short dark hair, mustache. Super nice guy, patient, knew where the 3 items were the 3 separate times i asked. knowledgeable guy, he answered every question with patience and ease and knew every answer. I am not sure if this dude was on his A game, but, his "A" game, is superb. if I were Josh, I would get far away from retail and go to college for a technical degree. lawyer, doctor, accounting, pilot or something.”
“Absolutely phenomenal experience at this Home Depot location! The staff here is top-notch, and I couldn't have asked for better assistance. Special shoutout to their millwork specialist Nicolo Schultz, who went above and beyond to help me out. His kindness and expertise made my shopping trip a breeze. Highly recommend this store for all your home improvement needs!”
“Mollie and Rachel did a great job helping me load heavy paving stones in the garden center. So thankful for employees avaible to help and answer questions at the Brighton store.”
“Stoped by to pick up some cameras and a doorbell. Everyone at the checkout was super helpful getting stuff out of the security cage for me. Russell even ran to the back to get me some items that were not up front. Thanks for being so helpful.”
“I used home depot to get a new furnace and ac unit. they sent SGI, and they were soo fantatsic. I appreciate everything, the professionalism, the kindness they showed me.”
“I used home depot to get a new furnace and ac unit. they sent SGI, and they were soo fantatsic. I appreciate everything, the professionalism, the kindness they showed me.”
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“Martins is my go to place for hardware. I've been shopping there since 1986. They usually have what I need, and their prices are compatible with others, including the big box boys!”