Serra Chrysler Dodge Jeep Ram Traverse City is a part of the Bill Marsh Auto Group, a family-run business that has been serving the region since 1982. The company has grown to represent multiple vehicle manufacturers and offer a wide range of automotive services. The team at Serra Chrysler Jeep is praised for their great customer service, friendly attitudes, and professional approach. Customers appreciate the timely and successful completion of various services, including fluid changes, engine tune-ups, and hitch cover replacements. The staff is described as accommodating, even when customers arrive close to closing time. Customers highlight the excellent service they have received, particularly from specific employees like Greg McPherson, who is known for his knowledgeability, courtesy, and keeping customers well-informed about their vehicles. The service department is also commended for its ability to quickly understand and promptly address various service needs, even for older vehicles, ensuring customers' urgent requirements are met on time. Overall, Serra Chrysler Dodge Jeep Ram Traverse City, as part of the Bill Marsh Auto Group, is regarded as a reliable and customer-focused automotive service provider, offering a high level of satisfaction to its clientele.
Tony did an excellent job taking care of me at the dealership yesterday. He was professional, helpful, and made sure everything was handled smoothly. I truly appreciate his great customer service. Thank you, Tony!
August 2026
Tim was the best and this Jeep service is the best we've gone to.
August 2026
Mark and the Serra Traverse City team were amazing. I let him know what I was looking for. When the right Jeep Grand Cherokee came in, I was able to secure financing and drove away that evening in my Cherokee! It was seamless! I highly recommend calling Mark for any of your new or used car needs!
