Cricket Wireless Authorized Retailer in Utica offers a variety of cell phone plans, including unlimited talk, text, and data access without annual contracts. Customers consistently praise the friendly and helpful staff, particularly Makayla and Jerry, for providing excellent customer service. Many reviews highlight Makayla's professionalism and knowledge, as she effectively assists multiple customers at once while addressing their individual needs. Jerry also receives high marks for his assistance in setting up multiple phones and ensuring a great selection of devices and accessories. The store’s environment is described as welcoming, with staff who take the time to resolve issues without pressure to make a purchase. Overall, this Cricket location is highly recommended for its dedicated service and commitment to customer satisfaction.
Makayla was awesome and so was Patrick who was being trained. I love my new phone and so does my hubby. Great service.
May 2025
I came in a few weeks ago and experience great customer service. Makayla was professional, knowledgeable and friendly. I'm glad I went to that Cricket Store!
February 2025
I highly recommend this place. Jerry was awesome, he took care of setting up 4 phones for my sister and myself. He is totally professional, and they have a great selection of phones and accessories. A+++
