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“Verizon Wireless in Sterling Heights on Van Dyke Ave. This place was so laid back and the environment was chill which was an added plus for me when I walked in the door. The sales rep Joey, was That Guy! He ran down every scenario, every option, and any discount that might apply. This included using insurance that I had. I ended up with a new version of my current phone with a cheaper monthly bill. I truly appreciate his hard work, diligence, and expertise! I highly recommend this location to all Verizon customers!”
“Great location & service ! Fixed all my issues and explained everything in a way i could understand. The best communication by far ! Also had the best deals in the county !”
“Went there yesterday morning, in and out in 20, maybe 25 minutes, replaced the screen on my iphone 11 for pretty cheap, and its been working great so far. Definitely recommend, very friendly also.”
“All the reviews are true! In a time where good customer service is hard to come by, the service was excellent. Very nice, welcomed me when I came in, quick service and built rapport while he finished up my phone. The price was very affordable and I was able to get a screen protector and case. This is your go to place! Thanks again!”
“My family switched over and I decided to come see what the fiber internet was about. Ryian was very pleasant to work with and patient with me. I left wowway and boy am I happy with these savings and better internet.
Thanks ryian”
“Such great service! They tried multiple different things to try to save the phone. They ordered and then did the work to try replacing different parts. And because the phone ultimately couldn't be repaired, they still only charged the $35 diagnostic fee. Despite all of the labor, because the phone wasn't fixable, they didn't charge for this!! And during the time they had the phone, they provided quick updates and explained what they wanted to try before they did anything. I was really impressed and would definitely recommend them.”
“I stopped in there because my phone wasn't charging. The tech helped me right away. He was very knowledable and very informative. I highly recommend them.”
“I had no idea you could get a home internet modem right from the store and a Direct TV box too! Jesse, Brandon, and Brendan were all fantastic! They helped me get all new services for way lower price than Xfinity, and I was able to get my new cell phone the same day! And I didn’t I have to wait at all to be seen!”
“I had an excellent experience with the AT&T staff, and I especially want to recognize my sales representative, John. He was extremely professional, helpful, and knowledgeable throughout the entire process.
John did a fantastic job explaining my options and answering all of my questions. He was also able to recommend additional products and services that were a great fit for my needs without making me feel pressured or uncomfortable. His approach was genuinely helpful and customer-focused.
It’s refreshing to receive this level of service, and I truly appreciate the time and effort John took to make sure I had a great experience. I look forward to working with him again in the future. AT&T should be proud to have someone like John on their team!”
“My son and I switched carriers and bought new phones recently. We came to this store and our experience was great! OJ is a great asset to this branch. He was very kind and helpful! I highly recommend them! Thanks for a smooth transition!”
“Lucian is a TRUE breath of fresh air, amidst this lackluster , he was certain Boost, where a great guy was there then turned it over to a very bad guy, who wouldn't bad guy as far as customer service, It didn't take me long to switch over to Boost. Lucian truly stands out as a model example of customer service, he was very kind, always informs ppl of how things where things how things are going, and modest as well, then he informed me that he only wants him he only works there 2 days a month!! He's too humble of a guy to say more but it's the first time I've been there, so I can't compare him to others who work there and I don't him personally ,but I was happy to have accidentally come on one of his days , I want Lucian to get special recognition for how he treated me , another Spanish guy ,and and another older gentleman , I pay attention to detail...and I could go on - but I'll leave it there - outstanding !!! 5 stars all the way!!”
“Shantrice is absolutely amazing! She gave my mom and I every discount available, Shantrice and my mom both are fighting stage 4 cancer. And we bonded talking about our experiences. She was very kind and knew exactly what she was talking about in terms of phones and even spent an hour transferring my Auntie's 11 year old phone data to her new phone! Shantrice gave us the best phone store experience we have ever had!
I’m not sure if the bot sent my review so I pasted here again.”
“Izal goes out of his way to assist - my iPhone needed a replacement logic board - he knew exactly what to do and advised me the best course and procedure.
I will always recommend friends here as you have guaranteed friendly customer service
Excellent customer service from Izal and Mohammed - patient and informative. Best Verizon store around”
“Jacob took care of me and transferred all my information over to my new phone he even spent 2 hours doing it I will be back for all my phone needs this store is great.”
“My guy Ash helped me to get a free phone from T-mobile my old phone was broken and they ordered a new one for me He is the MAN Certainly recommend this store and Ash”
“Yousif Jay is the best to work with, very attentive and detail oriented, easy to work with and solves problems. We called another AT&T location and the guy said he couldn’t help me over the phone. Yousif provided solutions and did so in a timely fashion, highly recommend.”
“Very helpful and courteous . Without this location on June 11, 2026 we would still be in still in an uproar. Thank you for all your help. Please visit this location for swift solutions and help along kindness”
“Mario was so patient and was able to help my dad recover his original phone number and hook him up with an affordable plan for him! He was very helpful and relieved so much stress for me! 10/10 recommend”
“Came into the AT&T at the 26 and Vandyke location to get a new phone, I got helped out by Nick and Tim, honestly great guys and very helpful, they helped me pick out my phone and screen protector. Super respectful and great people, highly recommend coming here!!!”
“I want to let management know how valuable Justin is at this store. He is always very helpful when I come in. He is the most pleasant person I have come across in a long time. He is very knowledgeable with the phones and plans. I go out of my way to come to this store only because of Justin.
Frances Maliszewski”
“Yousif Solaka was amazing! He helped my mom and my brother and made everything so easy for us. He was super nice, patient, and professional the whole time. He took the time to explain everything clearly and made sure we were taken care of. AT&T is lucky to have someone like him. Please give him a raise!”
“Anthony and the other guys were a great help! They helped my family and I understand our deal and told us what we needed. Overall, would recommend. Fast and helpful environment.”
“I recently had posted a review on T-Mobile that was when I was on the phone speaking with the T-Mobile representative not the store here they really didn't know what they were talking about on the phone nor listening or on time would just like to make clear that this metro store here on 18 Mile road the owner sally inside the store is the best always has been and always will be in my eyes sorry about the mix-up and misunderstanding”
“This was the best phone store experience. I think I’ve ever had. Abdullah was quick yet thorough and helped me with everything that I needed. Highly recommend coming to the store.”
“I had an outstanding experience with Chris at AT&T today. He was incredibly helpful, honest, knowledgeable, and took the time to answer every question I had without making me feel rushed or pressured. His professionalism and genuine willingness to help made the entire experience stress-free.
Customer service like this is hard to find, and Chris is a perfect example of how every customer should be treated. He made me feel confident in staying with AT&T because I know there are employees like him who truly care about their customers. Thank you, Chris, for going above and beyond—I sincerely appreciate everything you did for me today!”
“Brailyn was super helpful! I needed an upgrade after 7+ years and she helped me to find a phone that felt similar to my old one, and had me in and out of there in well under an hour! Quick, super friendly, 10/10 best experience I’ve had at a phone store!”
“Best AT&T store! Scout was extremely helpful and knowledgeable. Not only did she make me feel confident about switching to AT&T but she helped me understand all the ins and out of my new phone that I got with might new line as well. She made the set up easy peasy without the stress that I’d normally endure doing it by myself. Scout was very welcoming and didn’t drag her feet to get started with me. She got me the best deal for a phone line that I’ve had in years.
10/10 experience and I will be happy to return to Madison Heights to see Scout specifically.”
“We had another great experience at this Verizon store! Fadi was incredibly helpful, patient, and took the time to make sure all of our needs were met. He answered all of our questions, helped us find the best options, and made the entire process smooth and stress-free. Highly recommend!”
“Louis and Antonio were so sweet!! Well mannered gentleman and they took care of my family and I so well. Phone stores are always a drag but they were so patient. Best phone store experience! Thanks guys!!”
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“Will is the man! I'm not exaggerating when I say that his knowledge and persistence when helping me solve an issue with Cricket customer service saved me hours of time and hundreds of dollars. Frankly I may have left Cricket Wireless entirely if I hadn't been lucky enough to deal with a pro like Will. It's worth noting that while working with me he managed to also talk a guy into joining Cricket and hooked him up with a new phone. Take care of this man. He would excel at anything he did because he has work ethic!”