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“Was helped by Andre - hope I’m remembering that correctly. A very patient young man who was also incredibly helpful and knowledgeable. He turned a situation we all now can get stressful into a great experience - thanks bud”
“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”
“i came in looking to upgrade my phone and a new ipad, Angelina was extremely helpful. She offered different plans to fit for my pricing and even complemented my outfit she was just a doll.”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“Went to get our screen protectors replaced. They did an immaculate job and paid super close attention to detail. Service was awesome and they were super friendly. The store was also nice and clean. We will be seeing them for our replacements in the future!”
“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”
“I came into this T-Mobile store today feeling frustrated after trying to cancel my account over the phone without getting the help I needed. From the moment I walked in, though, Camry completely turned my experience around.
She greeted me with kindness, listened patiently as I explained the situation, and immediately took ownership of the problem. Instead of rushing through the process, she made sure I understood every step. Canceling a phone line can be confusing, but Camry explained everything clearly and professionally so there were no surprises.
What impressed me most was her dedication. She spent nearly an hour on the phone with customer service advocating for me and making sure everything was handled correctly. At no point did she seem impatient or distracted — she was calm, thorough, and genuinely committed to helping me. That level of customer care is rare, and it absolutely deserves recognition.
Customer service like this is what keeps people loyal to a brand. Even though I was there to cancel my account, Camry made such a positive impression that I left feeling valued and respected rather than stressed. She represents T-Mobile exceptionally well.
If you visit this location, I highly recommend asking for Camry. She is knowledgeable, professional, compassionate, and goes above and beyond for her customers. Thank you, Camry, for making a potentially stressful situation so much easier.
This was truly a 10-star experience!If you’d like, I can also make a slightly shorter version, add more emotion, make it sound more formal, or give it a warmer, more personal tone.
- Naveen”
“I damaged my phone and decided I’ll just go ahead and purchase a new one. Lance was appointed to assist me with the purchase and set up and I’m grateful for the experience. Lance went above and beyond his duties as an T-Mobile representative, I truly hope he is rewarded for such! He is professional, Informative, patient, and a pleasant representation of T-Mobile. Lance worked diligently to assist me with all the issues I had today. I would highly recommend him to any and everyone who desires the experience of outstanding customer service:) Thank you Lance!”
“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”
“I do my best to avoid walking into a phone store, but I couldn't fix some complicated issues with my accounts online and recently came here. I was extremely impressed with how our salesman, Frank, and his manager resolved the issues. He also saved me money. This is a very well run store and I highly recommend it.”
“Shahidur is one of the best sales reps I've ever encountered. Gave me an amazing plan i couldn't be more than happy with my service. Edited: Steve is also the man!”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”
“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”
“I had a really positive experience here. I needed to drop off a trade-in device and the reps I interacted with (Chensea and a guy whose name I forgot) were very personable, friendly, and helpful.”
“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.
Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”
“I was up there earlier today, and this store was pretty awesome. John and Jay both immediately acknowledged me when I came in, and let me know I'd be helped soon, despite both helping other customers. I worked with John and he was amazing at answering my questions, relating to my issues with the service, and telling me exactly what I needed to do to accomplish what I was attempting to do. I got my new phone, my questions answered about switching over a second phone, and left extremely satisfied. Definitely go here over the location on Harper and 11 Mile, it's worth it.”
“My husband and I had come in so I could get a new phone and switch over to his plan. Everyone that had worked with us were professional and kind, even when there were hiccups on my end with trying to find the right information.
We had gone during a busy time, but never felt like we were ignored.
I am completely satisfied with the service that I was given, and I appreciated everyone for helping!”
“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”
“My husband and I went to the xfinity store on hall rd. With questions about our service. Robert took care of us yes really took care of us how WONDERFUL this representative gave us the BEST service we ever had. He was knowledgeable and actually wanted to help us. Wow He even downloaded the xfinity app for me so I can keep informed
on bill”
“I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.
However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.
I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.
TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these corporate criminals.”
“The best Xfinity store around. The store manager is fantastic, he really knows his stuff! Usually busy in the morning when they open but not bad later in the day. Clean, friendly, the staff does their best to help, which is sometimes difficult with a corporation like Comcast.”
“We went in to upgrade my daughter's phone. We walked out with two new phones, a new line of aervice and a lower monthly payment than we have been paying. I don't know how but the employee was able to find deals that I was not aware of. I was going to upgrade her phone through the app but I am glad I did not! The employees were professional and courteous and told me to always come to a store before upgrading. From now on I will heed their advice.”
“Came in for a new phone and Chad was amazing! He was so informative and helpful. He answered all questions I had and wasn't trying to push products on me to get a sale. He was very personable and easy to talk to. I would definitely go back there in the future if he was there to help!”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
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“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”