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“Was helped by Andre - hope I’m remembering that correctly. A very patient young man who was also incredibly helpful and knowledgeable. He turned a situation we all now can get stressful into a great experience - thanks bud”
“Jake is the best! He went above and beyond to solve my cellphone and home internet needs. Excellent service—highly recommend visiting this store and asking for Jake!”
“i came in looking to upgrade my phone and a new ipad, Angelina was extremely helpful. She offered different plans to fit for my pricing and even complemented my outfit she was just a doll.”
“Nora was amazing!! Definitely made the most of my time experience and money!!! Very knowledgeable of products, definitely knows how to upsell!!! Thank you so much!!?”
“We went to T-Mobile today, February 8, 2025 to get new phones.we are senior citizens. We saw the ad on television. Our sales person was Dylan. He was fantastic answered all of our questions. Made the transition from Verizon to T-Mobile very easy no stress and if I have any other questions about my phone, he will be the one that I go to.”
“I came to this location to see if I could bundle my internet with their mobile service to save some money. Previously had a T-Mobile phone plan. I was helped by employee David who was incredible when it came to saving me money while being proficient and professional. Not only did he get my internet cost lowered from $55/month to $45 /month BUT he got me their mobile unlimited plan for free for the first year on top of a free phone upgrade.
Almost sounds too good to be true, but the new phone (Galaxy A16) has been great, and I've double checked my billing statements. It's all true. I believe once my free year is up on mobile it'll be $40/month, which is still not bad at all.
I see some other reviews griping about the wait times and whatever else, but it isn't that bad. Folks just lack patience.”
“AWESOME experience at the T-Mobile located at 2474 Metropolitan Parkway, Sterling Heights, MI!!! Mario H. Mobile Expert, is phenomenal, super friendly and professional, a tech genius, and he goes above and beyond!!! 10 stars all the way.
So grateful for his help with my family's new phones. Andre C. is the Retail Store Manager and he is fantastic! We felt so welcomed and knew we were in expert hands. A million thanks to all of you! Rita and Jack”
“I need to return my old phones for trade-in. I had mistakenly put the return labels on the pouches, not the box. A nice man helped me get them all repackaged so I just had to drop them off at the UPS store. He was great. Another lady was there, maybe the manager, but she was a little short and snippy. She helped, but I felt like I was bothering her. I was extra polite and she then seemed fine. Maybe it was me? I would recommend stopping in if you need help. They know their business!”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“I came in looking to upgrade for 5 phones and my plan. This is the single best overall experience I’ve had at a T-Mobile store. That was largely due to the associate I worked with - Jared. He was helpful, kind, and made the process very easy. I will be back to this store for all my phone needs and I would absolutely recommend it to others.”
“Dominique assisted me yesterday with changing my cable plan and she was pleasant, professional, and knowledgeable. I greatly appreciate the kind manner in which I was treated and the excellent customer service.”
“We went in today to try and get our phones up and running. We had been to another store and online and on the phone. We went into the Troy site and George and his associate were knowledgeable and so helpful. We walked out happy, with working phones.”
“My husband and I went to the xfinity store on hall rd. With questions about our service. Robert took care of us yes really took care of us how WONDERFUL this representative gave us the BEST service we ever had. He was knowledgeable and actually wanted to help us. Wow He even downloaded the xfinity app for me so I can keep informed
on bill”
“I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.
However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.
I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.
TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these corporate criminals.”
“Helpful staff. They have the accessories and phones you want at a steep price. I should clarify the accessories are heavily marked up. Phones are phones, we know what we're buying. If you know what phone you plan on buying, buy your case and screen protector off Amazon. 60 dollars for a screen protector is wild.”
“When I first walked into this Xfinity location I was greeted with a polite smile and hello from Taylor (very bright and beautiful) I had a lot of accounts on my address and needed help with making sure they were cancelled and I wasn’t paying the wrong bill. I was helped by a guy with pretty eyes and amazing black curly hair(i apologize that I don’t remember your name) I couldn’t get my Xfinity app to work he helped me get that together back up and running correctly and he reviled to me that I was getting spam emails from a fake email… thank you so very much. Taylor helped me discover that I was not wrong about everything that was going on with my account. This team of professionals helped me feel welcomed, helped me every step of the way, made me feel like coming back and referring others to get serviced by them. Thank you all so much for everything.”
“The best Chinese restaurant I've been to! Always fresh, delicious, hot and perfectly cooked!This restaurant will NOT dissappoint you! ⭐️⭐️⭐️⭐️⭐️”
“Great service from a great team of people. Blake, Brandis and Kevin were excellent. The advised us on our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.”
“If you need anything Xfinity, go here. The staff is helpful and worked extra to make sure I got the lowest possible price. Driving there and doing the work takes less time than trying to get thru the infuriating phone system.”
“My brother and I have always received great customer service from this branch. We've had Xfinity for years now, and even though we moved a few more miles further in the last 2 years, we take our time to drive all the way here because of the great consistency of positive experience we receive everytime we visit for any issues and/or concerns regarding our internet and mobile services.
Today, Scott accommodated us and we're so grateful to have been assisted by someone so well-informed and upfront about what we need to know and what we have to do. It was overall a fun and informative interaction and definitely made our day.”
“I went into the store for an upgrade and worked with Brandon. He was pleasant through the entire experience. He gave advice on phone cases/screen protectors and entertained my sisters and I’s questions and conversation while waiting for the data transfer. 100% recommend this location and working with Brandon if possible!”
“The employees were very helpful courteous and knowledgeable of all the products that they carry. I believe my customer service representatives name was tiara. She seemed like she might be a little bit new but she KNEW what she was talking about. If she didn't know what she was talking about she was able to find the answer independently. She fixed my watch5 in just a few minutes. Then I switch to conversation to Verizon internet and she was able to tell me that it's in the area but it is not yet up in Alpena Michigan where I live.”
“We went in to upgrade my daughter's phone. We walked out with two new phones, a new line of aervice and a lower monthly payment than we have been paying. I don't know how but the employee was able to find deals that I was not aware of. I was going to upgrade her phone through the app but I am glad I did not! The employees were professional and courteous and told me to always come to a store before upgrading. From now on I will heed their advice.”
“Greg was exceptionally helpful, informative and kind. His positive attitude and customer-oriented professionalism is a valuable asset to this location. I would recommend him highly to anyone who might require phone assistance in any way.”
“Came in for a new phone and Chad was amazing! He was so informative and helpful. He answered all questions I had and wasn't trying to push products on me to get a sale. He was very personable and easy to talk to. I would definitely go back there in the future if he was there to help!”
“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
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“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”