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“They are short staffed and you have to wait a lot of the time but the people that work there are always very kind and sweet. I feel bad that they don't have enough help, but they still have a smile day in and day out. Viola is the best!!”
9AM - 1PM
45125 Hayes Rd, Shelby
Investing
“Always a friendly staff. Multiple bankers if you need specific things taken care of who really take their time to help you. They have friendly efficient tellers.”
“I was changing my debit card at this PNC bank and Pearl is a very nice person. His was helping about cancel my old debit card that is scam from some websites that I didn’t not sign up for. I felt bad about it. If anyone looking to do the same thing. I would recommend go to this bank is not busy and manager is very helpful. I’m happy about it???”
“Madeline went above and beyond!! I went there for a personal loan and then ended up opening a bank account here because she was so amazing and helpful. My cousin been going here since before they were PNC and has been very happy with the services and I am very happy that I'm going to be able to make it such a great place with such great people”
“Life savers! I had such a stressful day yesterday and it didn't help that my account suspended itself out of no where. I went in and that staff were so polite, i talked to Kennedy and she was so amazing and helped me immensely. I am so grateful that the issue was resolved. Thank you so much!”
“The whole team here is top notch! I won't go to any other office, even if a branch opened closer I would still go here. Always attentive to my questions and needs.”
“Been a member for years.Someone stole $300 and when I went in to get a new card they helped me and explained what to do (but also that it could just be automatically fixed-and it was!)Literally a 5 minute fix, all thanks to Sally and her team!”
“Only giving 5 stars so people can read it. I WOULD NOT GO HERE IF YOU'RE FROM THE LGBTQ COMMUNITY. Went up their with my girlfriend, who is transgender, to cash her check. Was told EBT was not a valid form of identification after she realized my significant was a ts. Little did the ignorant teller know we were told by another PNC that it was. I couldn't believe that an African-American woman could be so hateful and persecute someone for being different. Needless to say we've put in a complaint with both the BBB and PNC higher ups. Such bigotry shouldn't be allowed in a professional business.”
“Went to get something notarized with my husband. Didn’t have an appointment (because we didn’t know an appt was required) so we asked to make one and we were accommodated right away. Rachel at this location was awesome!! She’s friendly and helpful and she made the process for us stress free! 10/10 would recommend making an appointment with her!”
“I came in right before you'll closed and a young lady helped me. She was so nice and was super fast but still professional. Sorry these reviews are so bad but I didn't have that issue. Thank you”
“David Billy is the guy you need to see about your financial future. He doesn’t miss a step. David will go the extra mile to make sure your taking care of .
Thank you”
“PNC Bank is an incredibly underrated financial institution that deserves more respect for the exceptional service they provide. Their dedication to helping people is unparalleled, and they have gone above and beyond to assist me with my banking needs.Their customer service is top-notch, and their staff is always willing to assist me with any questions or concerns I have. PNC Bank has a wide range of financial products and services that cater to all kinds of needs, and they are always willing to work with me to find the best solution.Overall, I highly recommend PNC Bank to anyone looking for a reliable and trustworthy bank. They truly care about their customers and will go above and beyond to help them achieve their financial goals. Do not sleep on PNC Bank – they are a true gem in the banking industry!”
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“This PNC Bank branch has amazing staff who are friendly, professional, and genuinely helpful. I would especially like to recognize Saima Jerin, who is a tremendous asset to PNC Bank. Her strong institutional knowledge, patience, and willingness to take the time to answer questions have made a significant difference for our nonprofit organization. Saima does an excellent job connecting with people, clearly explaining options, and ensuring everything is handled with care and accuracy. Her dedication toward work and banking is inspiring, and her professionalism and positive attitude make every interaction a pleasure. Thanks to her guidance and support, we have been able to manage our finances more efficiently and confidently with trust. We are truly grateful for her outstanding service and continued commitment.”