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“I consider this one of the smaller UPS Store locations I’ve visited, and it’s honestly one of my favorites. The team members are always extremely polite and professional. No matter how busy the store gets, I’ve never seen them lose their composure. They remain calm, courteous, and take care of each customer one by one without making anyone feel rushed.
It’s refreshing to see people truly enjoy their visit, handle their business, and leave without frustration. This store is a perfect example of excellent customer service.
I come into this location anywhere from three to five times a week. As a mobile loan signing agent, I frequently ship documents to title companies and lenders and often require different services. I’ve been helped every single time without issue, and that consistency means a lot to me. Highly recommended.”
“My first time at this establishment and I was very pleased with my experience. A great family owned business with very helpful and friendly staff. I will be back!!”
“Everyone was very respectful in the store except for one worker name Dom he lost my package and wouldn’t answer me at all. He was very rude and that is someone that doesn’t need to be working in customer service at all”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
8:30AM - 7PM
20836 Hall Rd, Clinton
Mailbox Centers
“Lack printing services but overall fast friendly shipping and mailbox services. They’ll go above and beyond for small business orders by accepting freight “if it fits through the door” they’ll accept it.”
“Always a fantastic experience at The AmeriCenter building in Troy thanks to Suzanne and Ashley! They are incredibly professional, friendly, and efficient. From the moment I walk in, they greet me warmly and ensure everything runs smoothly during my visit. I highly recommend their services and am grateful for their excellent customer care!”
“I love this family owned business that has been around for years.They have everything you need, they're extremely friendly and outgoing. I needed a package to get to my daughter's up in college and”
“If this place is closed for renovations, WHY didn't they redirect the deliveries????!! I was supposed to get live medical bees delivered and now they are God knows where! I'm ticked.”
“This UPS store is always great to work with!! Ive been dealing with the same handful of people for years now. Cant believe they force them to work without A/C though. 80degree day and felt like 85 in the store.
Would not recommend going to this store if dropping off a lot of things or need help in the summer. Its just too hot. Praise the employees who stay.”
8:30AM - 7PM
3334 Rochester Rd, Troy
Mailbox Centers
“Hello, thank you for offering such great service, friendliness and support. I came in to ship out a laptop that I sold and I did not know how I could securely package it without causing damage to it the representative Sam assisted me very well thank you. Will be visiting in the near future.”
“The attendants in the store are the best. The young people who work there are so helpful. I had a couple of artifacts shipped from there. I felt secure with their explanation of packaging, and I felt very comfortable with placing the shipments in their hands.”
“This ups store is my favorite one to go to in this area. The people who work here are extremely knowledgeable and helpful everytime I go into this place. Always taking that extra time to help and try to figure out what u need to do to get ur shipment right. The little extra things that people do to make ur day go more smoothly. This is the best ups if u want a very easy and smooth shipping experience!”
“I received amazing customer service from a young lady who works here. I've never returned a package before but she made everything so easy and simple for me. She literally went above and beyond to help me. THE YOUNG WOMAN NEEDS A RAISE AND A PROMOTION! To be honest she really needs to be made CEO”
“The manager Mirza has the best customer service that I’ve experienced. He always greets you with a warm welcome, he goes over and beyond to help everyone that walks through the door. His staff is the same way very nice and welcoming. I will always choose this location for my package needs. Thank you Mirza for being so kind and assisting me with my return.”
“This particular store ROCKS! People are in and out very fast. I had to fax a 5 page correspondence to my insurance company and was able to get that done also. Others in line were mentioning how fast this store is also. 14 and John R”
“Visiting UPS stores I know the lines can be out the door. Today's experience surprised me and I was in and out within 3 minutes. The staff was very friendly and I could see they were busy with all the packing of things to go out via UPS or other retail services that allow returns.”
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“This is a late post but I wanted to share my experience at this location I had a very pleasant experience the employee that assisted me was very helpful her name starts with a S but this happened on memorial Day so all of the other locations were closed and this was the only location that was open so she chose to go into work on her day off and for that I told her she was the queen for the day and she made my day of course because I was able to send off my package and get my return in enough time.....Thankyou again 🤗”