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“Store overall is awesome nice staff and clean but 1 staff showed out and went above and beyond to get everything together and it took 4 hours he never lost his patience and that is ALVIN DANIELS KEEP UP THE GOOD WORK”
“Phil and his trainee did a wonderful job helping my family, and finding the best value. I have been in twice in past few weeks upgrading phones and dealing with horrible experiences from Verizon corporate. He and his team helped me both times. I had stopped in multiple Verizon stores, and will drive past them straight to this one going forward. Working with the human beings in the store made the difference. Best customer service team I have had in over 17 years as a Verizon customer.”
“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.
The Pros:
Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.
The Cons / Area for Improvement:
Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.
Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.
Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”
“Alvin at the Verizon store was incredibly thoughtful and helpful while activating my new phone. He took the time to answer all my questions, made the whole process easy and stress-free after hearingall of my text messages had been erased. He had such a friendly attitude the entire time. Excellent customer service — thank you, Alvin!”
“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”
“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”
“Came in for a new phone and Chad was amazing! He was so informative and helpful. He answered all questions I had and wasn't trying to push products on me to get a sale. He was very personable and easy to talk to. I would definitely go back there in the future if he was there to help!”
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“Ahad helped me out, above and beyond what he was expected to do... My brother had a stroke on Monday andcould not remeber what his phone was for in an emergency... he's OK now ,but can't remember his p I n number. This store was the best 5☆ for sure ..... be proud of these people ... they care .... love em. Dave Evens”