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“Leaving for vacation we received a phone call from Enterprise telling us our vehicle was broken and they don’t have another one. In a panic we called Hertz Woodhaven and spoke with Dajuan who found us the exact SUV and had us driving in an hour! We are now on our way thanks to Hertz and their excellent staff.”
5:30AM - 12AM
330 Lucas Dr, Detroit
Car Rental
“The car was a little older and rougher than usual, but it was an upgrade so no complaints here.
The service was excellent though. The agent, Tee?, was incredible.
The return via National was fast and easy too. Everyone is incredibly polite.”
Open 24 hours
338 Lucas Dr, Detroit
Car Rental
“I had a great experience at National! I needed a rental because my car was in the repair shop and I needed to drive my elderly aunt for a surgery. I rented a minivan and drove it for a day and realized my aunt wouldn't be able to get into it safely because of her limited mobility. National readily agreed to let me make a swap. I got a vehicle with a more manageable entry for my aunt and was very satisfied with the assistance I got. Everyone I spoke to wass courteous, friendly and helpful.”
“I really appreciate the way Daren greeted me by name when I brought back the car. It was a stressful trip and he was a bright light at the end. ?♥️ Thank you.”
“I dropped my vehicle off for brakes and an oil change in the morning and got it back that afternoon. The owner, Joe, called me with a quote before any work was done & the price was reasonable. The process was as painless as a vehicle repair can be & I would certainly go back for future repairs.”
“The manager at this location is a very awesome she was very professional, she had a customer that had me concerned for her safety. When I say she spoke with care didn’t speak down to this lady gave her the up most respect. I pulled her to the side and asked if she was okay did she need me call for help because I didn’t want the lady to try and attack her. It was very clear something was wrong with the customer.
Enterprise this young lady handled this situation with so much respect and positive energy I had to say I’m so proud of you.
Being young and alone in such a vulnerable situation I can’t express how grateful I was to witness this moment. With so much respect for the person herself and the company she’s definitely capable of doing her job”
“I love enterprise! Customer service is amazing especially at the one in Taylor Michigan on beachdaly. Cars are so nice and clean. I would diffently recommend them.”
“Latoya over at Southgate mi is truly the best..she went over and beyond her pay rate to accommodate me..much love to u
Chris over at Wayne mi was awesome as well
Thank both of u guys for making my experience great..u both understood my situation and went outta ur way to assist me..I truly wish we had more ppl who actually did their job with the profession u both have”
“Kyonni & crew are absolutely amazing! She was able to get me into a rental on short notice not once but twice while my car was being repaired at a local dealership, but she came through! The vehicles were superclean as well! Im sure I'll be using them in the future! Keep up the great work!”
“Best place to rent a truck from has all the lift gate trucks trucks are clean and ready to go better than Uhaul.. I use budget from this location anytime I need a business rental truck”
“A few weeks before needing it, I reserved a compact SUV from the Middlebelt Rd Budget Car Rental for a week long vacation. When I arrived to pickup on a Thursday morning (this location opens at 7AM during the week), they had plenty of cars in their lot and there was no line inside. The agent was on the phone but quickly ended his call to assist me. He was welcoming, friendly, and took care of me quickly. He added another driver with no problem (they were present with ID) and walked us outside to show us the vehicle. He had us do a walk around and sign a form showing there was no damage to the vehicle and I was on my way.The car itself was in the same class as I had reserved, was washed, cleaned, and had no smell on the inside. It was a great vehicle with 30K+ miles and performed as expected.The return went just as nicely with a different gentleman assisting the drop off. Again - there was no line, he was friendly, courteous, and provided a receipt for the drop off, and thanked me.Both customer service interactions as well as an excellent vehicle experience has put this Budget location on my list for future rental car needs. Great job!”
7AM - 11PM
295 Lucas Dr, Detroit
Car Rental
“Despite waiting two hours to get a car. I was given an upgrade to an SUV and it was very clean and reliable. I hope they improve their system for faster process.”
“had a great experience with the rental process thanks to the employee who helped me frank They were professional, patient, and made everything quick and stress-free from start to finish. Their customer service was excellent, and they went above and beyond to make sure I was taken care of. I really appreciate the help and would definitely recommend this location because of the outstanding service I received.”
5AM - 1:30AM
289 Lucas Dr Suite B, Detroit
Car Rental
“Had pleasant ride to Thrifty with Eddy. Was greeted by the great staff the ladies at counter and the young lady in (blue skirt)who walked me to my vehicle. Thank you will be renting again.”
9AM - 6PM
289 Lucas Dr, Detroit
Car Rental
“First, I would like to say Kudos to the lady that worked the night of Thursday, December 4th. You did a great job handling at least 15-20 people by yourself. The process was slow but the lady did an amazing job working alone. I waited a little over an hour because of the long line. The car was great and the price was great. Please give the lady a raise and assistance at the front desk.”
Open 24 hours
295 Lucas Dr, Detroit
Car Rental
“Jim was our shuttle driver and was extremely friendly and helpful on our arrival. It's rare to get good customer service these days so was glad Jim took care of us and made sure we got to our reservation smooth. Thanks Jim!”
9AM - 6PM
289 Lucas Dr, Detroit
Car Rental
“I recently rented with Dollar. I must admit that initially I was very nervous. However, it was a great experience. From the moment I arrived at the rental counter, to the car they provided, and even the return experience— everything was great! I would definitely rent from this location in the future- should the need arise.”
Open 24 hours
287 Lucas Dr, Detroit
Car Rental
“I used my fast break at Lucas Dr and without the staff person D helping us we would have stopped using Budget after decades of being loyal customers. . Please acknowledge D he is a wonderful employee. The time we were there was 9:15 on Nov 7 & D was assigned to
the fast break. Thankful for his happy demeanor
.”
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“Pavi and Jalyan are true definition of customer service, they know exactly how to deal with the clients and their needs, they should be the role model for the other employees at that location.
Employees go above and beyond as I witnessed them handling simultaneous requests (solely) such as answering the calls, dealing with the customers standing in the line and handling returns. Keep it up guys ?. Although I am an Emerald Executive at National, going forward this location would be my favorite as well.”