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“I would say my only problem with this store is the location/parking. Probably not the best place for a UPS store. It is always super busy and almost can never find a parking spot. Other than that, the store and staff it’s self are great!”
“Great place to have items packed and shipped! They have a big selection of packing materials. A very friendly and helpful staff! They were able to get my shipping issue sorted out in no time.”
“This is a Terrific Store!! The management knows all aspects of their shipping vendor practices and is helpful & efficient. Been a customer for over a decade… wouldn’t go anywhere else?”
“I like this location, the staff are friendly, and the manager took time to help me with
some difficult transactions. A+
There are tacos and boba next door as well.”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
10AM - 3:30PM
2500 E Beltline Ave SE Ste G, Grand Rapids
Mailbox Centers
“Devon is single handedly the reason I keep returning to this store. He has repeated assisted me with a variety of transactions and has never been anything but polite and incredibly knowledgeable. I hope that he is valued and recognized by this store for all of his efforts.”
“Even though it’s almost always busy when I walk into the UPS the employees always have a great attitude and are efficient with moving customers along. They smile and do their best efforts to help customers if anything is wrong. I’ve even called before and the over the phone service is very similar. Although I don’t enjoy dropping off packages, I enjoy the employees attitude and customer service. Today I had Christina and she was very polite, fast and efficient.
If I had a reason why I only rated 4 stars instead of 5 I would say hire more people so things move faster !”
“I was prepared to stand in line for the lunch rush at this location. But I had the place to myself. All my questions and concerns were kindly answered (even when I went back to double-check).”
“We have used the Mailboxforwarding company for quite a few years. Their California location has (largely) excellent service for us in a cost effective manner. That location is now closed, we are hopeful that the Grandville Michigan location will serve us equally well. Hopefully their staffing at the Grandville location has improved greatly since the negative (it concerned me) 2017 review was posted by someone greatly displeased with their services. I will comment again after we determine how well the Grandville location lives up to the excellent service we've received at their California location. We're hoping it's just as good!”
Mailbox Centers
Mailbox Centers
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Mailbox Centers
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Mailbox Centers
“Five Stars - Six Thumbs Up - One Tiny Observation
I visited twice within two days, and both experiences left me impressed.
The customer service was exceptional—fast, friendly, and efficient, even in a busy environment. What stood out most was the teamwork. Employees genuinely seemed to support one another, stepping in where needed and working together to create a smooth, positive customer experience. That kind of teamwork is refreshing to see and deserves recognition.
One small observation from my second visit: professional appearance is part of the customer experience. While everyone was kind, helpful, and respectful, attire that repeatedly exposed the midriff felt a bit more weekend social scene than professional workplace. This is offered as constructive feedback, not criticism of any individual. A more consistent dress standard would better reflect the professionalism the team otherwise demonstrated.
Overall, a great experience. Excellent service, excellent teamwork, and a staff that clearly cares about its customers.
Five stars, six thumbs up, and my sincere thanks to a team that works well together and makes customers feel welcome. Thank you! Until next visit! ⭐⭐⭐⭐⭐??????
Thank you for your rsponce. Hmmm…an endorcement of a midriff dominant dress code? Fantastic customer service? All of the above? Professionalism in a box of packaging expertise, boxed up and taped down, secured for shipping. Thank you!”