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“Went in with my mom for a phone for my nephew and Elias helped us out and got us in and out quickly with a new iPhone! Extremely knowledgable on all of the products and friendly. Excellent customer service!!”
“Cody was very pleasant and knowledgeable to work with. He did a great job getting my daughter into a new phone. He also took the time to help me out on my phone and get my microphone up on top or it is supposed to be on the keyboard.”
“Today we had the amazing experience of working with Jory!! I have to say, he was hands down the best Verizon rep I've ever worked with!! Cordial, professional, relatable, and honest. He even explained our bill and helped us find savings that we didn't know we had. Thank you, Jory!!!”
“While traveling through town my phone went into safe mode. The phone then went unresponsive. Ruben was able to stop the phones excessive beeping and diagnosed the issue. Ruben is a superhero and I would do all my Verizon business with him if I lived here.”
“I went by AT&T a not too long ago and they had the most welcoming staff! Specifically the nicest man. His name was Riley, I believe. his services were great! He was very polite, attentive, answered any clarifying questions I asked, and talked me through all the available plans within my budget.
As a mom of 3, I had recently bought my daughter and two boys smartphones, they were so excited! One of my boys just signed up for football, and the other just finished basketball. And we have our little girl in dance. The boys are about to leave for summer camp and It's important to me that I can get in contact with them directly, like when they're at school, sports events, and sleepovers.
So we set them on a plan with me and my husband and I can't be more thankful!! (Not to mention the data and hotspot they can watch their Bluey and Loud House in the car on long road trips ? next purchase are some headphones for them ?)
Because of that man Riley, I am now a satisfied member of AT&T with the best plan for my family, he definitely helped this overwhelmed and stressed out momma with a lot on her plate!
Thank you Riley!!”
“Corey and Teagan were incredibly helpful and patient with my phone set up and made sure I was well taken care of. They were very understanding, patient, thorough, and informative. They are amazing and deserve raises!!!”
“Our experience at AT&T in Elk River, MN was fantastic! My husband and I cannot thank the store rep, Jose, enough for his friendliness and commitment to making our experience as new customers with AT&T as positive as it has been. We were immediately greeted with a warm welcome and when he wasn’t sure about something, he took the time to get the answer for us. He truly went above and beyond to make our experience a good one. We’ve already shared this with friends and family. You don’t always get the opportunity as customers to work with people like Jose and both my husband and I feel AT&T is truly fortunate to have him representing them! Thank you, Jose, for your support!”
“I stopped by to upgrade my iPhone and had assistance from Luis. He was great, knowledgeable, wasn’t pushy about adding on extra products, took his time explaining everything and also made sure I had everything that I needed. I really enjoyed my experience today. I would recommend stopping by ☺️”
“If there was a 10 star review option that's what both Kyle K (store manager) & Jules from the Monticello Cricket store would be getting from us!!!
Both Kyle & Jules went above and beyond in helping my husband and I with our recent phone upgrades. Their kindness, patience & knowledge of their work was very much appreciated!
We thank you for the amazing customer service Kyle & Jules!”
“clean, nice, inviting atmosphere - wish shelves were stocked more than once a week because finding many of my items out of stock was a bit disappointing - although that seems to be the case at any convenience store”
“Came in frustrated and confused, left understanding our plan and happy. Special thanks to Alec who handled our frustration with an honest smile on his face and walked us through everything until we were clear on every particular of our plan. The manager also came over and seamlessly problem solved. These guys went above and beyond. The atmosphere of the store was positively welcoming. They must have good top down leadership. Thank you again.”
“Staff seemed very knowledgeable about phones. I'm sure that they know a lot of others. Things also they were very helpful. Only complaint was, it was very dirty.”
“Just went today to upgrade my phone. It was the best experience I have had upgrading a phone. I am used to slow service and lots of waiting. Not today! Customer service was great! I believe the girl's name was Jasmine? She was very knowledgeable about phones and everything. She even looked into our plan to see how we could save money and get into a better plan. She went above and beyond what I was expecting! Great experience and I would have no problem recommending this location to a friend or family member!”
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“Customer service and explanation in a Verizon store was excellent. Although, trying to accomplish over the phone is a disaster! Thanks to the 'live guy' at the store”