ZARA is known for its friendly and helpful staff, with customers praising associates like Wendy and managers like Morgan and Alexis for their excellent service. Shoppers appreciate the great variety of clothes and the quality of some items, making it a favorite spot for new outfits. However, many reviews highlight significant issues with the checkout process, mentioning long wait times and an unorganized experience. Customers have reported waiting up to 40 minutes in line, and the checkout stations are often closed, adding to the frustration. Additionally, the store can appear messy, and the closed dressing rooms have been a concern for those trying to fit clothes before buying. Despite these challenges, many still recommend ZARA for its clothing selection.
MOA Zara sucks. You walk in no one is around ,you try to ask a question and no one speaks or can understand English. Worse shopping experience ever. And they don't have alot of what you're looking for. Don't waste your time. Gave a 1 , if there was a negative 10 I'd do that ..
July 2026
Would give 0 stars if I could. Ridiculously limited return policy (wouldn’t even allow exchange of sizes), very poor customer service, very long & slow moving lines. Waited for 30 minutes with only one register open & the “manager” moving at snail pace who barely spoke english!!
July 2026
Rude employees. One employee at the register but there were at least 5 doing random stuff on the floor. It took her ten minutes to come and help us at the register.
