Internet Service Providers near Champlin, MN

“LOGAN IS AMAZING. He is very helpful and always answers questions the best he can and if he doesn’t know the answer he will figure it out. I will be back at this store specifically for Logan to help me with all my Verizon needs ?”

“Every encounter I have at this location is wonderful. I always leave completely satisified with the customer service from the salesperson, Monty. I have been a faithful customer for several years now. The prices are reasonable and afforadable.”

“I just got off the phone with the Arvig helpdesk, and I had to pause my morning to share this: they are, without question, the most competent ISP I’ve worked with — and I’ve been wrangling internet connections since the days of 28.8k modems (cue dial-up noises ??).

Arvig's helpdesk team are absolute pros. *Every* time I’ve spoken with someone there (which isn’t often — more on that in a sec), I’ve thought, “I’d hire this person for my IT team in a heartbeat.” Consistency and competence like that is rare.

To be clear, I don’t exactly have Arvig on speed dial. I’ve only contacted support maybe three times in over a year, and each time it was for some hyper-specific tech request that no normal human would ever need. For day-to-day usage? The service just works. In 15 months of service, I’ve seen only two outages: one was planned maintenance (well-communicated and short), and the other was a weather-induced blip that cleared up faster than a summer thunderstorm.

Arvig, you’re doing it right. Keep being the unicorn of ISPs ??.”

“Had an amazing first experience with T-Mobile. Have been wanting to look at other options for some time, as Verizon was just getting too expensive - almost $200 for two lines, plus both devices were paid off. I worked with Austin last night and it was smooth sailing. I didn't feel pressured into anything and all of my questions were answered in a thorough manner. He is very excellent at his job.”

“I’m so late for this review, but Mafata was magnificent! After dealing with a rep at Crystal I believe his name was Davin I can’t remember I had just bought a 17 Pro Max and the phone was defective! I went back, told him and Davin made the exchange of the phone really complicated. I was fed up with his push back and went to this location. After hearing my story and seeing that the phone was indeed defective herself. Mafata helped me because I was still within the 5 days for the exchange process. She was so polite and helpful. I even told the manager how amazing she was if you ever go there ask for Mafata she’s literally the BEST!”

“Sarah, was very professional in her approach addressing me as the most important customer in the place. I enjoyed her conversation and education on my new phone device. It really felt good to have her guide me through the process if understanding the services offered where I was able to get my needs met. Thank you Sarah for helping me make a decision to get a phone at a reasonable price.”

“This location is my T-Mobile home.
I purchased phones here, added lines, and had issues resolved. The team is excellent!
I come in frustrated and leave happy all the time. The customer service is above and beyond and they run the store smoothly and organized. They make the customer feel heard and explain things with transparency.

5/5 thanks!”

“Stopped at the Maple Grove store to get rid of my cable box. MG store said I had to have at least one box. Came to this store Nate said absolutely not and why pay $12/month. Checked me in. Another associate called my name and said I didn’t need the main box but would still have to pay $12/month for “main service”. Huh? Asked Nate again and he showed the other associate how to handle it. Big fan of Nate. Give him a raise.”

“McGill was a top-notch sales and customer service employee knows what he’s doing experience coming from a guy that spent many years in the cell phone industry. Thank you for a great few minutes researching and putting our heads together for the best next step”

“Company only offers discounts on internet if you hand over your banking information (don't do it). Then they abuse that info by charging whatever they want. This is what happens when companies are allowed to operate as monopolies, they just do and charge whatever they want! I got charged over $20 per gig for data I used on my xfinity phone. This is following multiple months of the internet constantly dropping (and I contacted customer service at least nine times) and the internet was disconnecting due to a firmware issue, but no one would tell me it was on their end. I spent $200 on a new modem/router thinking my equipment was faulty, and now got hit with a $962.22 bill. AWESOME! Not to mention the phone plan I signed up for I was supposed to get a Samsung, but the courier wouldn't leave the phone at my address, so I was told to go to this Maple Grove location to get the phone. However, when I got to the store they said all they could offer me was an iphone. (Really, you couldn't ship the samsung to the store?) They told me at the store that the samsung was no longer available with that phone plan anymore because the plan had expired and now the only way I could get on the phone plan was to take an iphone, which I did, and it has been the worst phone I've ever owned. It didn't work right straight out the box, and I'm stuck with it for 2 years because of the plan I signed up for. The sensor doesn't work, so every time I take a phone call and my ear hits the phone the call disconnects. Then when the call is over the phone locks and I can't hang up the call. I have to turn the phone off completely to hang up. The phone is an iphone mini and has the worst battery life of all phones on the planet. I disabled the default web browser, Safari, but it still overrides the browser that I have selected, but Safari never loads anything. I can't move the cursor in between letters when I'm texting, it will only go to words or the iphone popup menu will cover what it is i'm trying to edit, so I end up having to delete entire sentences just to go back and edit one word. It is the most ridiculous phone I've ever had and I've resented that I agreed to taking it. All to save $20 a month. Not worth it. I contacted customer service about my $962.22 bill yesterday and was told someone would email me back within 24 hours. Nobody emailed me. I was also told by the customer service assistant I spoke with that he would call me back today at noon to follow up and nobody called me. AWESOME! The automated phone system is awful to navigate. Instead of announcing business hours and letting people know the hours they can call to reach a real person, the recording just keeps you in an endless loop thinking you will be able to talk to someone. The worst part about my $962.22 bill is that when I was finally able to talk to someone, they said if only I had called five days sooner they would have been able to reduce my bill to only $40. Why would you say that to someone? Awful, just awful. Congrats Xfinity! You earned these 5 stars for stellar customer service and really caring about people and going above and beyond to make sure your customers are taken care of!”

“Amazing experience at the store today.
Went in to check for a new phone for my dad. Had a chance to chat with the store manager about the wifi at home, and was offered a solution on the spot. Definitely was above and beyond expected. It was definitely an act of kindness during the holiday season.
Highly recommend this store :)”

“All of the associates were amazingly nice, especially Sophia. Sophia was such a sweetheart during my first phone purchase!! She even took the time to address my Apple watch, which wasn’t connected to cellular data despite paying for it. Overall, an amazing experience!!”

“We worked with Andrew tonight in porting a phone over from T Mobile to Verizon and we were given excellent service. He was very patient, caring and explained everything. He even stayed 30 minutes past close to get us situated. I recommend seeing Andrew if you come here for whatever need you may have.”

“The store manager, D'Malik, helped me add a line to my account. He was very knowledgeable and found the best deals for me. On top of that he was friendly, humorous, and all the while remained professional. Based on the conversations I heard while waiting, the other associates were friendly as well. I will be returning to this location for any future needs.”

“Came in needing tech help for my smart watch. The greeter at the front door was more then happy to help me. He helped me with my problem and I had no wait in line. Great location Great staff.”