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“I went in today because I didn't have any service. I was helped immediately. Told them my issue. I was told that the problem should be resolved. I said I just tried making a phone call before I left home. So I make a call and the phone's working. I was a bit irritated but not with the employee. I made small talk with a couple of the employees (1 tried to get me to buy something lol) and left still irritated cause I burned gas to drive there but wasn't upset with the employees. They were very professional and good spirited. I wished them a good evening and went home. Verizon needs to do better tho.”
“EXCELLENT CUSTOMER SEVICE!! We can't say enough good things about Donovan and other staff. Extremely helpful, knowledgeable and able to explain bill and then help to make the bill a smaller amount!!! Never felt rushed!!! Support was amazing!!”
“This is the best experience I’ve ever had at a phone store. Stand up team, friendly, professional, they were quick and helped us switch all of our lines. It was such a fun and good experience! Bobby was especially awesome, super grateful again for this and him helping us switch to Verizon!”
“LOGAN IS AMAZING. He is very helpful and always answers questions the best he can and if he doesn’t know the answer he will figure it out. I will be back at this store specifically for Logan to help me with all my Verizon needs ?”
“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”
“I recently visited the store to set up an Apple Watch for my daughter after experiencing difficulties with customer service over the phone. Yessi and Luis worked together to resolve the issue efficiently and had the device up and running in a timely manner.
I sincerely appreciated their patience, professionalism, and dedication, especially given how busy the store was with other customers in need of assistance. They were even able to save me some money! Thanks to their excellent service, I left with a very positive impression and am happy to continue as a T-Mobile customer.”
“Honestly, from being a past property manager and understanding how things go With turns and move-in . This team has been so professional and the process has been so smooth from applying to moving in! It has been wonderful. I put in a work order and honestly didn’t even know it was complete completed lol it was so quick ! I definitely recommend checking out these properties!”
“We came in needing quite a few different things for our family (line changes, new phone, etc) Damian was super helpful! He was really knowledgeable, explained everything to us, and was able to get us all helped in a timely manner. Probably the best T-Mobile store experience I've had in.... ever lol.”
“Every encounter I have at this location is wonderful. I always leave completely satisified with the customer service from the salesperson, Monty. I have been a faithful customer for several years now. The prices are reasonable and afforadable.”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“The absolute best mobile phone experience I have ever had. Was so impressed by Braden and Lucas. They know their stuff and were not only very professional but fun to work with as well. Switched everything from V to T-Mobile in a very short period of time and saved a ton of money too. Keep up the great work guys, we’ll send our friends your way.”
“Jayden was so helpful in getting our new phones transferred over! He was so knowledgeable, patient, and friendly! In fact, as I was there, I noticed that all the employees at this store were very friendly and professional in their interactions with all the customers. Thanks again Jayden!!”
“Customer service helped me with a weird problem where my modem suddenly disconnected connection with everything in the house. Took their time with me...a long time. 5 stars!”
“Sarah, was very professional in her approach addressing me as the most important customer in the place. I enjoyed her conversation and education on my new phone device. It really felt good to have her guide me through the process if understanding the services offered where I was able to get my needs met. Thank you Sarah for helping me make a decision to get a phone at a reasonable price.”
“I was without a phone for a week and came to this location, not only did Abby get me a new phone in my budget, but also sold me a screen protector and phone case so I’ll save my phone from cracking again. Plus she explained AppleCare and why I needed it. Super helpful and patient with me. I’ll be back”
“We're giving Plymouth T-Mobile five-stars based on Liam's outstanding customer service tonight. His single-handedly helped us purchase a phone, add two numbers, buy all the accessories, replaced screen protectors, changed plans and fixed existing issues on my phone. He's a super patient tech-genius who is friendly and goes the extra mile to help clients. Both my son and I were incredibly impressed with him. Please give Liam a raise immediately. He's definitely earned it.”
“Excellent experience today at the store with Jacob. Brought my son in to get a new phone line. We were done in a matter of minutes. Super lucky to have found this store and Jacob as we had gone to the plymouth store first and they told us we had to download the T mobile app before getting service from their staff.”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“I'll make that adjustment so it's a glowing five-star review. Here is the updated draft:
Kelly was absolutely amazing and went above and beyond to resolve a trade-in issue and fix my order, which no one else at T-Mobile had managed to do after I spoke with five different people through calls, store visits, and app chat. She even tried to loop in tech support to get things sorted, but when they couldn't help, she figured it out on her own. Beyond all that, she handled ordering two Galaxy 9 watches and an Ultra 2 watch, plus she got my mom set up with home internet.
Even though the store doesn't have a public restroom, which meant my wife had to take the kids over to Target while we waited, Kelly’s fantastic service completely made up for the slight inconvenience. I highly recommend her.”
“Alex was an absolute angel today! He was kind, concise, and quick in transferring my line from another carrier over to my husband’s Verizon plan. So thrilled with his help.”
“I had the pleasure of being helped by Jeyden Ruiz. He is such a joy to talk to and get help from! He was so patient and kind with me while I was setting up my plan and getting my phone up and going. I am so glad that I landed with him. I also did not feel like he was pressuring me to buy extra stuff, but just explainging the benefits of things and letting me decide while providing a recommendation. I was at a different T-Mobile store before and left because I felt like they were trying to sell to me rather than being honest. I really appreciated Jeyden doing this and ended up buying the extra stuff since he explain the benefit without pressure. If anyone is going there and looking for a patient and kind worker who will walk them through the process, I highly recommend people ask for Jeyden.”
“Very helpful with our situation. Mr. Desmond Harris. He ran through all the steps of requesting for helping in our phone. Very gentleman., who understands our needs to take care of our phone situation and helped and saved our time. Thank you so much. Highly appreciated for your generosity.”
“Cassy helped us deal with a dying phone. Super helpful, turned a bad situation into a great experience. Solved more problems than we ever expected, came out much further ahead than when we arrived.”
“Very kind staff when you call in. The phone line is usually static when you’re speaking to a rep but I do find the staff there to be friendly and work quickly to address any questions or concerns we have.”
“I have now interacted with 5 different employees from this store and every interaction has been amazing. Even when I had technical issues porting my numbers from AT&T they went over the top to help me. Then when I had problems with using too much data from my phone as a mobile hotspot they helped with a solution that I didn't expect and was better than I could have hoped for. This team is amazing and I appreciate their excellent customer service!”
“I've been at the Maple Grove Fountains Dr. store previously and their goal is to help and rectify whatever the issue. I've always left completely satisfied.
That was my most recent experience updating my 7 year old phone with all sorts of problems. I was there last Saturday had done the backup and purchased a new phone. Returned Sunday because there were things that didn't open.
Made an appointment worked with Brett and mostly Cyrus and he resolved the 7 issues I was experiencing with the new phone. Cyrus spent the necessary time to explain why and what he was doing. Both Brett and Cyrus provided valuable information to avoid so the phone remains at best performance and things I should also be aware of.
No better Verizon store and their staff to completely satisfy you. Thank you again Brett and Cyrus.”
“Walked in the store and was greeted/checked in right away. Andrew was great, helped us update the phone, plan, subscriptions, and accessories. I’m not sure why there are so many poor reviews…every time I’ve wandered in I’ve been helped and treated great! I’d recommend this store to anybody.”
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“I had a problem with my online order. Tried to resolve it with customer service by telephone and got no where so decided to come into the local T Mobile store. Chewy helped me and although he couldn't resolve the issue, he was extremely helpful, professional and friendly. He helped me determine what to do next. Very impressed with the T-MOBILE team based on this.”