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“Bought a laundry tub faucet online and tried to install it, but it did not fit the copper water lines which fit my current one. Tried to return it, but it was past the 90 day return period. Lowes refused to take a brand new item back as it was past the 90 days. No offer of store credit. All they would have had to do was give me store credit which would retain me as a customer and put the item back on the shelf. Given their refusal, I will never shop at Lowes again. Never believed it would not fit and should have known about the 90 return period, but stores who really want your business will do things to keep you as a customer. Not Lowes. Again, will never go back!!
Lowes responded, as you can see, and I called their customer service number. They changed the return time frame on this one item to one year. I went into Lowes and told them I tried to return the faucet and was told I could not. I showed them the review and that customer service changed the timeframe from 3 months to one year. They took my item back! I told them that they saved a customer and that I will be back to their store in the future. I will just be very careful about their return policy timeframe. Thank you Lowes for the your understanding and one time change on your return policy! The star rating went from 1 to 5.”
“Honestly it's still probably best all around hardware store. It's laid out well and the staff is well trained and the prices are good. You probably won't find the highest end stuff there but if you know what you need you can probably get it relatively quickly and easily there.”
“Jason with customer service and Max in management were SUPER helpful in assisting the purchase and delivery of our mower!They went above and beyond in service and support,Highly recommend the Coon Rapids Home Depot location for any home improvement or shopping! Best customer service!”
“I was looking at security flood lights and an employee stopped to ask if I had any questions, which was great because a lot of times you have to hunt down employees to get help.”
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“Need something specific? Need it quick? The staff waiting as you enter the store will help you find what you need. Yes, I go to the big-box stores, but when I need to be sure they'll have it, I visit Ace. Their hardware section is much more complete. When others are out of stock, I've found it here.”