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“I've had the pleasure of working with this team for almost three years. They have always taken responsibility for any challenges and made efforts to continually improve the services I've received.”
“The Verizon Store has excellent service and Connor and Mike were both very attentive to our needs. I highly recommend the Highland Park store for all of your wireless needs.”
“Jake H. was tremendously helpful and professional with me on numerous occasions. He dealt calmly with a person who has major problems with technology
. He is a major asset to your St. Louis Park team!”
“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”
“We were in there for over an hour dealing with the customer care to he was very understanding he explained everything very detailed coming back in about a week to purchase a new phone”
“I would highly recommend this T-Mobile Store!! They were quick to greet me. Matt addressed and resolved the technical issue I was having with my phone. He was very pleasant, professional, great customer service. This will be my Go To store from now on.
Thank you Matt”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“Karina was such and great help, she knew exactly what plan would work for us. She is very helpful with giving extra information needed that will help the customers in the future. Karina gave us very quick service while still making sure to give us all the information we needed. She was very polite and professional.”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“Need more on how to deal with handicap ♿️ costume. Acknowledging them when they come to your business. It would be helpful IN the future thank you very much.”
“Alina was an amazing person there, I had amazing service and just the willingness to help me out was very appreciated. This t mobile was best, as many of the employees especially Alina guided me through the process easily. This place is the best and thank you for an unforgettable service.”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“This was my first time here.
BY FAR THE BEST T-MOBILE STORE I HAVE EVER BEEN TO EVER..!!!
Jacob was well trained and knew everything that needed to happen to get me where I needed to be.
Highly recommend his performance.
I've been to other locations for T-Mobile and have had issues in the past, because people didn't know what they were doing.
I CAME TO THIS PLACE, AND THEY ABSOLUTELY KNEW WHAT THEY WERE DOING.
WELL TRAINED AND PROFESSIONAL, AND WE'LL MAKE SURE YOU GET WHERE YOU NEED TO BE WITH WHAT YOU NEED.
HIGHLY RECOMMEND YOU COME HERE, IF YOU WANT TO LOOK INTO T-MOBILE..!!!”
“After years of worse and worse service with Comcast/Xfinity, finally made the switch to USI and couldn't be happier. The connection is great, setup was simple, and I appreciate knowing support is local and just a phone call away.”
“I was very happy with the customer service I received. However, for people with sensory issues, be warned that the music in here is very loud for sensitive ears and there are some very bright lights as well. My suggestion is to bring earplugs and possibly sunglasses, and bring a book in case you have to wait for data to transfer!”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“Graham the manager today handled the busy customer appts, so professionally. Got me checked in right away. With the wait, he helped me do my trade-in 2 minutes (I had already started on my new phone, just returning the old phone) between multiple other customers and got me on my way. This place is the definition of a busy, successful Verizon store.”
“Justin and Haniel were so helpful with getting our devices all set up. Even when I needed to make a switch in how the device was confirgured, Justin was patient, helpful, and provided outstanding customer service. We will definitely be back and be loyal to this T-Mobile location!”
“The staff at this location is cool but man fk Xfinity I was just there to return my equipment went to USI Fiber, I still have a phone in the box to return that was part of a measure to reduce my WiFi cost... staff onsite said I'd have to go through the web to perform that task because they didn't have the means to return it either. But yea 118 dollars for Wifi only was insane. MEanwhile I got higher speed on fiber for 70 dollars!”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“I came into T-Mobile to switch from Verizon and I was greeted and helped by T-Mobile rep Zack and manager Derick they were so helpful and so nice the customer service here is amazing they were quite busy but they were able to help each customer with the needs the came in with in a very fast and professional matter I 1,000 recommend coming to this store and getting helped out by any person that works their all of them were very helpful and I thank the manager Derick for going above and beyond in his leadership role and giving the best customer service in a busy environment”
“I had a fabulous experience with Danialle. She was so patient and kind. I came back in and she helped with all kinds of things. Thank you, Danialle for working with me! I highly recommend her for all things Verizon!!”
“Joe got me set up with internet at my apartment for a solid price 34.99 per month for the first year. My apartment had made it seem like it wasn’t possible to bring in our own modem and router but Joe helped me figure everything out and understand how to set things up.”
“Toylynn was very kind and patient when helping us get internet for our home. She explained packages and promotions very clearly and was professional through the whole process. She mentioned add-ons to our plan but wasn’t too pushy about it.
I appreciated the more relaxed atmosphere, and enjoyed the welcome into the store as soon as we walked in.”
“Very helpful when I need guidance. Friendly staff. I am very disappointed in xfinity as a whole. My upcoming bill with them will break me. It is ridiculous. My mistake xfinity has stepped up and made things good for me. Thank you and I give you 5 plus stars.”
“Granite Unlimited Inc. trusts Verizon for all our communication needs. Their reliable network, excellent customer service, and cutting-edge technology keep us connected and efficient. Highly recommended!”
“I walked in with what felt like a stupid problem and was immediately approached by Dominique who heard my concern and set to work on it. She solved a problem I had struggled for 40min with in less than 5min and was really nice and chatty for our very brief interaction. Very grateful for the service!”
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“Went into this location to get internet service set up for our new home. I was helped right away and the employee was super friendly and helpful! I definitely recommend going into this store rather than trying to call Xfinity over the phone.”