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“I've had the pleasure of working with this team for almost three years. They have always taken responsibility for any challenges and made efforts to continually improve the services I've received.”
“Great service - friendly and knowledgeable. The store is clean and bright. We drove out of our way to visit this location because of the great reviews and it was worth it!”
“Just got set up on my Galaxy S26 Ultra with Jake. He also got me set up with the $35/mo internet plan which is cheaper than what I was getting with Xfinity. Excellent service!”
“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”
“⸻
I am truly beyond grateful to Alex for all his incredible help, patience, and knowledge. As someone who feels completely lost when it comes to technology, he explained everything to me and helped me in ways I never imagined possible.
Millions of thanks, Alex!
I truly wish everyone who works in customer service had even a little — or better yet, 5% — of your patience and kindness.
Thank you so much!”
“Came in for new phone upgrade for son, left with us both doing it. Great attitude from the staff. They recognized that when it was getting busy they immediately started a list to keep everyone organized. The gentleman who helped us was very good. Hit me with changing my plan and handled my grilling of him on why I wasn't going to, but he showed me how and reassured me it truly will ne unlimited and does not affect performance, I had to say yes. Glad I did cuz now I will be saving over $200+ a year. In the end it was a long time to do both phones but it's not on their service but T-Mobile's issue. Agree with heavy security they have you do but the fact that it seems their internet is slow for downloading new phone info AND the team actually has to call on the regular customer line for ?'s and issues which is ridiculous for them. So that is why it's not 5 stars. So be aware, if you're waiting along time it's not on these guys.”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“Excellent experience today at the store with Jacob. Brought my son in to get a new phone line. We were done in a matter of minutes. Super lucky to have found this store and Jacob as we had gone to the plymouth store first and they told us we had to download the T mobile app before getting service from their staff.”
“Customer service helped me with a weird problem where my modem suddenly disconnected connection with everything in the house. Took their time with me...a long time. 5 stars!”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“I went into the T-Mobile store at the Mall of America today not really planning to buy anything, but I walked out with a brand new Apple Watch Ultra 3 and the biggest smile on my face. That’s all thanks to one brilliant new employee who completely blew me away.
From the moment I walked in, Jasmyn greeted me with genuine energy and zero pressure. She took the time to understand exactly what I was looking for, answered every single question I had about the Apple Watch Ultra 3 (and I had a lot), and explained the features, trade-in options, and plan details in a way that actually made sense – no tech jargon overload.
What really stood out was how knowledgeable and passionate she was. You could tell Jasmyn wasn’t just reading from a script; that she truly loves the products and wants customers to get the perfect fit. Jasmyn walked me through everything step-by-step, made the whole process incredibly smooth and fast, and even found a way to maximize my deal without any nonsense.
I’ve been to plenty of carrier stores over the years, and this was hands-down the best customer service experience I’ve ever had. This woman is a rockstar – smart, friendly, patient, and clearly going places. Mall of America T-Mobile is lucky to have her!
If you’re thinking about upgrading your watch, phone, or anything else, do yourself a favor and ask for this Jasmyn. You won’t regret it.
Thank you again – you made my day!”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“I have been with another service for some time with dissatisfaction. I went to T-Mobile based on an associates advice and I ended up very pleased. First off we were attended to upon arrival and assigned a sales-person, Michael. This gent was very patient and thorough and made the process so comfortable? I ended up with an amazing 3-line plan, only slightly more than I was paying, 02 brand new iPhone 17’s free, and a great overall experience! I am hopeful my T-Mobile experience continues to be above-average. Michael at this T-Mobile location is ‘the man’!”
“Exceptional Team- Excellent Service
It's Saturday morning and right after the store opens my mom, my sister, my wife, and myself (4 people) all show up looking to trade in phones.
José and Quan- two employees were our knights in T-Mobile uniforms. They both took us through the entire process of answering questions about plans and prices, selecting phones, swapping sims, and setting up the new phones which in my case took much longer over the course of 2-3 hours without stopping once or complaining.
Their energies were positive, relaxed, and friendly. They were helpful and polite, allowing everyone to take a deep breath and enjoy the morning despite the tedium of digital documents and such.
The ambient music, store lighting, and smooth workflow José and Quan had were just right for us as customers.
It felt like no matter what we threw at them, they could take it in stride. José especially was so nice I actually wanted to become his friend. That's pretty rare, even for an outgoing person such as myself.
Stop by and enjoy a good group of people at this T-Mobile.
Cheers!”
“Not sure if he works on the personal side, but Kyle Zitek was outstanding in helping set up and restructure the business account for the company I work for.
I walked into the Minnetonka store fully intending to terminate the account due to how unhappy we were with our current costs based on the services offered. After spending about an hour talking through our concerns, Kyle quickly understood our needs and completely reworked our plan.
He consolidated multiple phones, lines, international plans, watches, and tablets into a package that actually made sense for our business and delivered real value—without sacrificing service.
Kyle is easy to talk to, clearly knows the ins and outs of Verizon’s plans, promotions, and bundling options, and, most importantly, knows how to apply that knowledge to solve real problems.
It was refreshing to work with someone who truly knows their craft. Highly recommend working with Kyle. And honestly… the guy deserves a raise.”
“Very kind staff when you call in. The phone line is usually static when you’re speaking to a rep but I do find the staff there to be friendly and work quickly to address any questions or concerns we have.”
“We just started working with ProWire and we are so impressed. Chad goes way above and beyond to solve issues and get the job done. Extremely easy to work with and so thorough in their work. ??? Ten’s across the board.”
“I came into T-Mobile to switch from Verizon and I was greeted and helped by T-Mobile rep Zack and manager Derick they were so helpful and so nice the customer service here is amazing they were quite busy but they were able to help each customer with the needs the came in with in a very fast and professional matter I 1,000 recommend coming to this store and getting helped out by any person that works their all of them were very helpful and I thank the manager Derick for going above and beyond in his leadership role and giving the best customer service in a busy environment”
“Joe got me set up with internet at my apartment for a solid price 34.99 per month for the first year. My apartment had made it seem like it wasn’t possible to bring in our own modem and router but Joe helped me figure everything out and understand how to set things up.”
“I brought in an old phone in order to transfer my contacts etc to a new phone that I was purchasing. Because of the age of my phone it was not an easy process. The rep Ali, was patient and professional and got it done. I am very grateful that Ali was committed and professional and saw the job through to its completion. I had a great experience.”
“I never write reviews but these guys are amazing. And I mean ALL of them. Went there a little less than a month ago to switch onto a plan instead of T mobile and got lots of great input on devices, potential deals etc. Decided the phone I got then wasn't for me and spent an hour on the phone with customer service to try and get my issue resolved, but failed in the end. Decided to go into the store and see what they could do and they got me all set up with a new device. While my data was transferring I think every single person working checked on me at some point. Thanks for your help!”
“Fantastic customer service staff from The moment I entered.
Really gotta really watch out for the xfinity sign because on a bright day it can make it a bit difficult to point out even though it's right on major street . Get inside and it's all smiles and quick service A+”
“I had Midco finally become available in the west Hennpein area and after impatiently waiting for construction to be done, its finally installed. Ruefin was the best tech Ive ever had the pleasure of working with. This man was communicative, prompt, knowledgeable, and made sure everything was working perfectly.
The service is new, its running at the speeds expected, but Ruefin was the real star of the show and deserves praise.”
“My phone storage was full and I was looking to start fresh. One of their sales reps Tae was able to help me upgrade my phone, decrease my phone bill, and add perks on top of it. I now have 2 phone lines for the next 3 years, free Netflix and HBO for a year, and I am paying $30 less per month compared to what I was paying. Highly recommend going to Tae for any of your Verizon services.”
“I went into Verizon in Burnsville and had to get a special service taken care of. I was treated kindly respectfully and very quickly! Very knowledgeable staff what I needed a specialty personnel and Matt helped me. He was amazing. Very kind. Explained everything in great detail to me and I felt relieved after leaving there. Everybody was very professional kind understanding and being of an older generation patient I would recommend the Burnsville Verizon to everybody and anybody thanks so much again for the great service”
“I had a 5:15 appointment yesterday and I came in contact with Shamur, I asked him a question hey you guys have any phone specials he said yes and he introduced me to $400 off for phone we picked a phone you set me up with a plan then he asked me if I wanted to watch $300 off and because I had the Xfinity internet I'm just saying I was really impressed on his sales skills he wasn't even trying to sell me he was just giving me deals and perks that I was not even aware of being an Xfinity customer I just want to say thank you thank you . One thing he did say when I asked about all the deals and what I can get he did tell me Rob you going to leave like a new man and I did I walked out with a new phone I walked out with a new watch and a great value. Keep up the good work Thank you for taking care of me I will highly recommend Xfinity Highland Park”
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“I had a poor experience at this location years ago, but Trinity and Izaih, Mike completely changed my impression. They were knowledgeable, efficient, and very personable. Great customer service today.”