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“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“Allan Plante assisted us this evening. He gave us amazing customer service, focused on our best interests. I can tell he's not just out for a sale, which is why I'll keep going to this location for my accessories and knowledge about phones. If you have a chance to work with Allan, I hope you do!”
“Excellent experience today at the store with Jacob. Brought my son in to get a new phone line. We were done in a matter of minutes. Super lucky to have found this store and Jacob as we had gone to the plymouth store first and they told us we had to download the T mobile app before getting service from their staff.”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“I went into the store so frustrated that I couldn't get my number to port over from my previous network provider. I was immediately helped and probably in less than five minutes I was good to go. Friendly and knowledgeable! Helped my day immensely!”
“Michelle at the T-Mobile Chaska MN location provided Awesome customer service in setting up our new phones, and helping with a chat text issue. We are extremely appreciated of her service and knowledge of the various phone types.
Thank you Michelle!!”
“I just went in to t mobile in Shakopee for a little help to answer questions about my phone. Right away two guys jumped on and helped me with my problems. They fixed my issues, were very friendly. Instead of being stressful, it was a joy being in there.”
“Not sure if he works on the personal side, but Kyle Zitek was outstanding in helping set up and restructure the business account for the company I work for.
I walked into the Minnetonka store fully intending to terminate the account due to how unhappy we were with our current costs based on the services offered. After spending about an hour talking through our concerns, Kyle quickly understood our needs and completely reworked our plan.
He consolidated multiple phones, lines, international plans, watches, and tablets into a package that actually made sense for our business and delivered real value—without sacrificing service.
Kyle is easy to talk to, clearly knows the ins and outs of Verizon’s plans, promotions, and bundling options, and, most importantly, knows how to apply that knowledge to solve real problems.
It was refreshing to work with someone who truly knows their craft. Highly recommend working with Kyle. And honestly… the guy deserves a raise.”
“I brought in an old phone in order to transfer my contacts etc to a new phone that I was purchasing. Because of the age of my phone it was not an easy process. The rep Ali, was patient and professional and got it done. I am very grateful that Ali was committed and professional and saw the job through to its completion. I had a great experience.”
“I never write reviews but these guys are amazing. And I mean ALL of them. Went there a little less than a month ago to switch onto a plan instead of T mobile and got lots of great input on devices, potential deals etc. Decided the phone I got then wasn't for me and spent an hour on the phone with customer service to try and get my issue resolved, but failed in the end. Decided to go into the store and see what they could do and they got me all set up with a new device. While my data was transferring I think every single person working checked on me at some point. Thanks for your help!”
“Very helpful when I need guidance. Friendly staff. I am very disappointed in xfinity as a whole. My upcoming bill with them will break me. It is ridiculous. My mistake xfinity has stepped up and made things good for me. Thank you and I give you 5 plus stars.”
“I went there to pay our family cable bill. I had to wait 20 minutes Because the employee was taking care of another customer. She was great helping them. But I had to wait 20 minutes. Before That I can hand her our bill. It was frustrating. Because I had other things to do. She was friendly to me. And it felt like a long wait. Just to give my payment. For our families cable bill. I did get my receipt. For paying our bill. I just didn't want my moms bill to be late. As the mail service takes a long time to get to there company. Otherwise their ok. We only get the service we want. At least we can enjoy shows and family shows. But it does cost .”
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“GREAT service from this Verizon shop. I worked with Cameron and he was excellent. Traded in my very old phone and the process was easy and I'm very happy with my new phone AND the changes I made to our monthly plan. I highly recommend this location.”