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“I just got off the phone with the Arvig helpdesk, and I had to pause my morning to share this: they are, without question, the most competent ISP I’ve worked with — and I’ve been wrangling internet connections since the days of 28.8k modems (cue dial-up noises ??).
Arvig's helpdesk team are absolute pros. *Every* time I’ve spoken with someone there (which isn’t often — more on that in a sec), I’ve thought, “I’d hire this person for my IT team in a heartbeat.” Consistency and competence like that is rare.
To be clear, I don’t exactly have Arvig on speed dial. I’ve only contacted support maybe three times in over a year, and each time it was for some hyper-specific tech request that no normal human would ever need. For day-to-day usage? The service just works. In 15 months of service, I’ve seen only two outages: one was planned maintenance (well-communicated and short), and the other was a weather-induced blip that cleared up faster than a summer thunderstorm.
Arvig, you’re doing it right. Keep being the unicorn of ISPs ??.”
“Jake H. was tremendously helpful and professional with me on numerous occasions. He dealt calmly with a person who has major problems with technology
. He is a major asset to your St. Louis Park team!”
“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”
“I went into this T-mobile location due to chatting with T-Mobile customer service and not getting anything resolved. Gisela helped me with my issue when she wasn’t sure if the solution was possible she called into customer/retail support and asked for help even after countless calls disconnected she was determined to resolve my issue and after waiting we were finally able get it resolved. Thanks Gisela!”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“This location is my T-Mobile home.
I purchased phones here, added lines, and had issues resolved. The team is excellent!
I come in frustrated and leave happy all the time. The customer service is above and beyond and they run the store smoothly and organized. They make the customer feel heard and explain things with transparency.
5/5 thanks!”
“Need more on how to deal with handicap ♿️ costume. Acknowledging them when they come to your business. It would be helpful IN the future thank you very much.”
“Excellent store. Highly recommend. They are in the unfortunate situation of being bombarded by a huge territory and yet they still rise to the occasion to take care of all customers in a professional and effective matter. I worked with Teshawn, forgive my spelling but he was the man. Thank you and recommend taking your issues to Xfinity Brooklyn Park. Best in the region.”
“i had a great experience in this store. my family and I came to get new phones and the sales person treated us very well. although they were out of Iphones he directed us to another store where we could get it and the service over there was great too. I love my two new moto G phones they work great and my daughter is in love with her iphone, she even named it. thank you for a wonderful experience.”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“This was my first time here.
BY FAR THE BEST T-MOBILE STORE I HAVE EVER BEEN TO EVER..!!!
Jacob was well trained and knew everything that needed to happen to get me where I needed to be.
Highly recommend his performance.
I've been to other locations for T-Mobile and have had issues in the past, because people didn't know what they were doing.
I CAME TO THIS PLACE, AND THEY ABSOLUTELY KNEW WHAT THEY WERE DOING.
WELL TRAINED AND PROFESSIONAL, AND WE'LL MAKE SURE YOU GET WHERE YOU NEED TO BE WITH WHAT YOU NEED.
HIGHLY RECOMMEND YOU COME HERE, IF YOU WANT TO LOOK INTO T-MOBILE..!!!”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
9AM - 5:30PM
4706 Nicollet Ave, Minneapolis
Internet Service Providers
“After years of worse and worse service with Comcast/Xfinity, finally made the switch to USI and couldn't be happier. The connection is great, setup was simple, and I appreciate knowing support is local and just a phone call away.”
“After a not-so-great experience at a different T-Mobile location last weekend, we went in to the Plymouth store and were pleasantly surprised at how awesome the staff was. Graham and Thomas were patient and took the time to explain things on our new phone plan. They were helpful and kind and never made us feel like we needed to rush to make decisions on anything. We will definitely be making this our chosen location for any and all future phone needs.”
“We came in to settle some bill issues we had after upgrading a family member's phone and getting new devices for them, but there were discrepancies with what deals were implemented in the billing when we purchased from another store.
Desmond was very, very helpful and got us back on track. We'll be coming back to this location for future purchases and services.”
“Went to the Minnetonka store by Ridgedale and the wait was 20 people deep. I walked out and went to this location at 7-Hi. Got immediate help. D’Malik was so helpful and went above and beyond to help me give my phone reactivated after repair. Also got me a great deal on a birthday gift for my husband. Highly recommend!!!”
“Graham the manager today handled the busy customer appts, so professionally. Got me checked in right away. With the wait, he helped me do my trade-in 2 minutes (I had already started on my new phone, just returning the old phone) between multiple other customers and got me on my way. This place is the definition of a busy, successful Verizon store.”
“Daisy and Alex are the true definition of what AMAZING customer service should look like. They have both helped me on multiple occasions and each time has been extremely pleasant. The most recent purchase I made they refused to let me walk out of the door until my watch was set up, even though it was already after closing. They answered all questions I had and knew what they were talking about. Can’t say enough about these two. THEY are the reason I will forever return to this T-mobile location!”
“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”
“If I could give more than 5 stars I definitely would. I stopped by today to get a new phone number and also purchase a new phone. Melissa was way beyond helpful!She was very patient with me and exceeded my expectations!! She did an amazing job helping me set up my new phone. I wish all of customer support was more like Melissa.Thank you!!!”
“The staff at this location is cool but man fk Xfinity I was just there to return my equipment went to USI Fiber, I still have a phone in the box to return that was part of a measure to reduce my WiFi cost... staff onsite said I'd have to go through the web to perform that task because they didn't have the means to return it either. But yea 118 dollars for Wifi only was insane. MEanwhile I got higher speed on fiber for 70 dollars!”
“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”
“Very helpful when I need guidance. Friendly staff. I am very disappointed in xfinity as a whole. My upcoming bill with them will break me. It is ridiculous. My mistake xfinity has stepped up and made things good for me. Thank you and I give you 5 plus stars.”
“Cody, Haack (sorry, I don't know how to spell) and Corey are great! Very helpful and nice. I really recomended this T-Mobile store in Rogers, MN. Great costumer service! Thank you guys!!!”
“I've been a customer of three major wireless carriers, and the Verizon representatives at this store are the best. I had to replace my phone in an emergency, and Destiny respectfully answered my questions and got me sorted out quickly. This is the best Verizon store in Minnesota.”
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“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”