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“I just got off the phone with the Arvig helpdesk, and I had to pause my morning to share this: they are, without question, the most competent ISP I’ve worked with — and I’ve been wrangling internet connections since the days of 28.8k modems (cue dial-up noises ??).
Arvig's helpdesk team are absolute pros. *Every* time I’ve spoken with someone there (which isn’t often — more on that in a sec), I’ve thought, “I’d hire this person for my IT team in a heartbeat.” Consistency and competence like that is rare.
To be clear, I don’t exactly have Arvig on speed dial. I’ve only contacted support maybe three times in over a year, and each time it was for some hyper-specific tech request that no normal human would ever need. For day-to-day usage? The service just works. In 15 months of service, I’ve seen only two outages: one was planned maintenance (well-communicated and short), and the other was a weather-induced blip that cleared up faster than a summer thunderstorm.
Arvig, you’re doing it right. Keep being the unicorn of ISPs ??.”
“Great service - friendly and knowledgeable. The store is clean and bright. We drove out of our way to visit this location because of the great reviews and it was worth it!”
“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”
“I went into this T-mobile location due to chatting with T-Mobile customer service and not getting anything resolved. Gisela helped me with my issue when she wasn’t sure if the solution was possible she called into customer/retail support and asked for help even after countless calls disconnected she was determined to resolve my issue and after waiting we were finally able get it resolved. Thanks Gisela!”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”
“I’m so late for this review, but Mafata was magnificent! After dealing with a rep at Crystal I believe his name was Davin I can’t remember I had just bought a 17 Pro Max and the phone was defective! I went back, told him and Davin made the exchange of the phone really complicated. I was fed up with his push back and went to this location. After hearing my story and seeing that the phone was indeed defective herself. Mafata helped me because I was still within the 5 days for the exchange process. She was so polite and helpful. I even told the manager how amazing she was if you ever go there ask for Mafata she’s literally the BEST!”
“This location is my T-Mobile home.
I purchased phones here, added lines, and had issues resolved. The team is excellent!
I come in frustrated and leave happy all the time. The customer service is above and beyond and they run the store smoothly and organized. They make the customer feel heard and explain things with transparency.
5/5 thanks!”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“Allan Plante assisted us this evening. He gave us amazing customer service, focused on our best interests. I can tell he's not just out for a sale, which is why I'll keep going to this location for my accessories and knowledge about phones. If you have a chance to work with Allan, I hope you do!”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“i had a great experience in this store. my family and I came to get new phones and the sales person treated us very well. although they were out of Iphones he directed us to another store where we could get it and the service over there was great too. I love my two new moto G phones they work great and my daughter is in love with her iphone, she even named it. thank you for a wonderful experience.”
“After years of worse and worse service with Comcast/Xfinity, finally made the switch to USI and couldn't be happier. The connection is great, setup was simple, and I appreciate knowing support is local and just a phone call away.”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“This was my first time here.
BY FAR THE BEST T-MOBILE STORE I HAVE EVER BEEN TO EVER..!!!
Jacob was well trained and knew everything that needed to happen to get me where I needed to be.
Highly recommend his performance.
I've been to other locations for T-Mobile and have had issues in the past, because people didn't know what they were doing.
I CAME TO THIS PLACE, AND THEY ABSOLUTELY KNEW WHAT THEY WERE DOING.
WELL TRAINED AND PROFESSIONAL, AND WE'LL MAKE SURE YOU GET WHERE YOU NEED TO BE WITH WHAT YOU NEED.
HIGHLY RECOMMEND YOU COME HERE, IF YOU WANT TO LOOK INTO T-MOBILE..!!!”
“Stopped at the Maple Grove store to get rid of my cable box. MG store said I had to have at least one box. Came to this store Nate said absolutely not and why pay $12/month. Checked me in. Another associate called my name and said I didn’t need the main box but would still have to pay $12/month for “main service”. Huh? Asked Nate again and he showed the other associate how to handle it. Big fan of Nate. Give him a raise.”
“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”
“McGill was a top-notch sales and customer service employee knows what he’s doing experience coming from a guy that spent many years in the cell phone industry. Thank you for a great few minutes researching and putting our heads together for the best next step”
“I went into the store so frustrated that I couldn't get my number to port over from my previous network provider. I was immediately helped and probably in less than five minutes I was good to go. Friendly and knowledgeable! Helped my day immensely!”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“Not sure if he works on the personal side, but Kyle Zitek was outstanding in helping set up and restructure the business account for the company I work for.
I walked into the Minnetonka store fully intending to terminate the account due to how unhappy we were with our current costs based on the services offered. After spending about an hour talking through our concerns, Kyle quickly understood our needs and completely reworked our plan.
He consolidated multiple phones, lines, international plans, watches, and tablets into a package that actually made sense for our business and delivered real value—without sacrificing service.
Kyle is easy to talk to, clearly knows the ins and outs of Verizon’s plans, promotions, and bundling options, and, most importantly, knows how to apply that knowledge to solve real problems.
It was refreshing to work with someone who truly knows their craft. Highly recommend working with Kyle. And honestly… the guy deserves a raise.”
“All of the associates were amazingly nice, especially Sophia. Sophia was such a sweetheart during my first phone purchase!! She even took the time to address my Apple watch, which wasn’t connected to cellular data despite paying for it. Overall, an amazing experience!!”
“Company only offers discounts on internet if you hand over your banking information (don't do it). Then they abuse that info by charging whatever they want. This is what happens when companies are allowed to operate as monopolies, they just do and charge whatever they want! I got charged over $20 per gig for data I used on my xfinity phone. This is following multiple months of the internet constantly dropping (and I contacted customer service at least nine times) and the internet was disconnecting due to a firmware issue, but no one would tell me it was on their end. I spent $200 on a new modem/router thinking my equipment was faulty, and now got hit with a $962.22 bill. AWESOME! Not to mention the phone plan I signed up for I was supposed to get a Samsung, but the courier wouldn't leave the phone at my address, so I was told to go to this Maple Grove location to get the phone. However, when I got to the store they said all they could offer me was an iphone. (Really, you couldn't ship the samsung to the store?) They told me at the store that the samsung was no longer available with that phone plan anymore because the plan had expired and now the only way I could get on the phone plan was to take an iphone, which I did, and it has been the worst phone I've ever owned. It didn't work right straight out the box, and I'm stuck with it for 2 years because of the plan I signed up for. The sensor doesn't work, so every time I take a phone call and my ear hits the phone the call disconnects. Then when the call is over the phone locks and I can't hang up the call. I have to turn the phone off completely to hang up. The phone is an iphone mini and has the worst battery life of all phones on the planet. I disabled the default web browser, Safari, but it still overrides the browser that I have selected, but Safari never loads anything. I can't move the cursor in between letters when I'm texting, it will only go to words or the iphone popup menu will cover what it is i'm trying to edit, so I end up having to delete entire sentences just to go back and edit one word. It is the most ridiculous phone I've ever had and I've resented that I agreed to taking it. All to save $20 a month. Not worth it. I contacted customer service about my $962.22 bill yesterday and was told someone would email me back within 24 hours. Nobody emailed me. I was also told by the customer service assistant I spoke with that he would call me back today at noon to follow up and nobody called me. AWESOME! The automated phone system is awful to navigate. Instead of announcing business hours and letting people know the hours they can call to reach a real person, the recording just keeps you in an endless loop thinking you will be able to talk to someone. The worst part about my $962.22 bill is that when I was finally able to talk to someone, they said if only I had called five days sooner they would have been able to reduce my bill to only $40. Why would you say that to someone? Awful, just awful. Congrats Xfinity! You earned these 5 stars for stellar customer service and really caring about people and going above and beyond to make sure your customers are taken care of!”
“Fantastic customer service staff from The moment I entered.
Really gotta really watch out for the xfinity sign because on a bright day it can make it a bit difficult to point out even though it's right on major street . Get inside and it's all smiles and quick service A+”
“The store manager, D'Malik, helped me add a line to my account. He was very knowledgeable and found the best deals for me. On top of that he was friendly, humorous, and all the while remained professional. Based on the conversations I heard while waiting, the other associates were friendly as well. I will be returning to this location for any future needs.”
“Very helpful when I need guidance. Friendly staff. I am very disappointed in xfinity as a whole. My upcoming bill with them will break me. It is ridiculous. My mistake xfinity has stepped up and made things good for me. Thank you and I give you 5 plus stars.”
“Came in needing tech help for my smart watch. The greeter at the front door was more then happy to help me. He helped me with my problem and I had no wait in line. Great location Great staff.”
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“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”