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“Anne helped me upgrade to a new phone and transfer over everything over from my old one. She did a great job and was very professional. She made the whole process quick and easy. Definitely recommend!”
“Wonderful service and extremely fast turnaround. Even when the initial replacement screen was damaged during shipping, a new one was sent overnight and my laptop was back to perfect the next day!”
“Made an appointment online. My phone was worked on immediately and it took less than an hour to have a new screen and battery put in. No issues at all !! Highly recommend. Great service, and professional !!”
“I rarely write customer reviews, but I want to give a huge compliment to Matt. He was incredibly helpful to my family when we added two more lines and purchased an additional phone. He went above and beyond to help us save money by exploring different options, using apps, and quickly calculating costs in his head without a calculator. His knowledge and efficiency made the process smooth and stress-free.
Thank you, Matt!”
“My family came in to switch over our phone lines (and upgrade to new models) and also ended up switching our internet over and upgrading an iPad. Took some time to get all our data switched over from our old devices, but Charlie and Billy were possibly the best guides we could have asked for!”
“I came to T-Mobile with my mom because her iPhone stopped working. Dave was the employee who helped us. He was very knowledgeable and patient with my elderly mother who can be very very difficult. He was able to help her reset all her PIN numbers and passwords and set up her new iPad in a short amount of time. Dave was awesome!!!!!”
“I needed a new cable charge for my car and Frankie was so kind and helpful. I realized I bought the wrong one when I went to install it in my car. Thankfully Frankie was so kind and immediately helped me with the exchange. Frankie was kind, helpful and not pushy. He made me aware of the sale for accessories but was kind when I shared that I only needed the one cable charger. I will definitely go back to purchase my upgrade on my phone with Frankie in the future!”
“I went in a few days ago to have someone help with activating new phones we ordered online. Even though this wasn't a sale for the store, Colton helped me through every step! He is a great multitasker and has great energy (bouncing from customer to customer as needed while not neglecting me). He has awesome people skills and even left me at one point to hold the door open for someone who may have needed help. Colton wasn't pushy with any add-on sales. In fact, I brought up internet service and within minutes he reduced my current internet bill by about 60% so I left my current provider right on the spot! I wanted to give a shoutout to Colton and the entire team at the Stillwater store. Note to corporate: I have a lot of history in Retail HR Management, and I say that Colton should be managing his own store!”
“Well, this one kinda speaks for itself. It is Wallmart for goodness sakes. If you have never been to a Wallmart, it is high time you crawl from the rock you have been living under, pull up your spandex panties, and waddle into your nearest store. All joking aside, this is a big box store chain that carries all things needed to live.”
“We started out with 1 star but after 5 weeks, it's back to 5. We both had made an honest mistake with my wife's phone, she was super pissed, hated me & the t-mobile guys for weeks and I don't blame her.
Needless to say, Matt, Richard & Jim kept pursuing the issue, I keep calling in but it takes time when dealing with the mothership but it finally was rectified.
Could it have been smoother, faster, better? I think we all learned some good lessons however it also could have been much worse.
Glad those guys kept going with the mothership and all the while I'm complaining, they never barked back at me so very professional.”
“Came in with an issue with a promo code, Emmanuel got right to it and helped me locate the appropriate location to enter the code as well as assisted me in placing my order. Thanks for the help!”
“I had a not so good experience at a nearby Verizon store, so I chose the Woodbury location to take advantage of one of the new promotions. Walked right in with no wait, Picked up the new phones, ready to go with easy at home transfer and then dropped off the old ones with no issues once we took everything off them we needed. Adam even took a look at our account to make sure everything was best fit for us. Great service.”
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“Tyler curvey!! He helped me switch from tmobile to att and made it so easy basically did it for me. As someone whos not good with technology he made it so easy shoutout to tyler!”