“Over the weekend my checking account was compromised, so after putting a freeze on my account via a phone call to customer service I came in when the branch opened on Monday. Without an appointment the branch manager, Holly Kvapil, met with me, changed over my checking and savings, updated my account to my married name, called and got me new credit/debt cards to be sent to my house, and answered all of my questions. As someone who has never had a checking account with fraud, the experience was new to me but Holly was incredible. I would recommend this branch to anyone!”
“We have banked with CIB for over 20 years with the Robbinsdale branch being our primary location. First off, if you call them, you speak to a real, live person immediately. If you go in regularly, the staff begin to recognize you. I cannot state enough what a value it is to have a bank that invests in the local community and provides professional customer service immediately in person and over the phone. CIB holds our mortgage and has never sold to a third party. They offer competitive rates on loans and savings. We have used CIB for home equity loans, checking and savings accounts, CDs, accounts for our kids, a safe deposit box, and a financial planning consultation. There are additional branches in Hopkins, St. Louis Park, and Plymouth. I highly recommend CIB.”
“I absolutely love the people at this location. Never had an issue. They are going to have busy times like any other bank. Just plan accordingly. Yes, I wish there were more locations but I know they are close to where I go.”