Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. It aims to reward customers every day with sales and Kohl's Cash, while providing hassle-free returns and free store pickup for a safe and easy shopping experience. The company emphasizes community support through Kohl's Cares. Recent customer experiences, however, indicate significant inconsistencies in store conditions and service. While some associates are noted as being very helpful, efficient, pleasant, cheerful, and sweet—providing great and positive shopping experiences—the overall store environment has drawn criticism. Multiple reviews describe stores that have completely fallen apart, need to be cleaned up, and require products to be put away. A common issue is dressing rooms being closed or full of clothes left by other shoppers, creating inconvenience. Customer service presence is often lacking, with shoppers reporting they were never asked if they needed help and sometimes encountering responses that are far from customer service friendly. The experience heavily depends on interactions with individual helpful associates, contrasting with general concerns over store maintenance and staffing levels.
My first time in Kohl's Rosedale. First time ordering online and pick up too. Knowledgeable staff and there were lots of in store closeouts and other sales going on in store!
July 2026
Never thought I’d be recommending a huge discount department store but here I am. Good merchandise. Great prices. Friendly staff. Pretty cool rewards program too!
July 2026
Wonderful customer service. The store manager is amazing and went through great lengths to support me and my experience
