Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. It aims to reward customers every day with sales and Kohl's Cash, while providing hassle-free returns and free store pickup for a safe and easy shopping experience. The company emphasizes community support through Kohl's Cares. Recent customer experiences, however, indicate significant inconsistencies in store conditions and service. While some associates are noted as being very helpful, efficient, pleasant, cheerful, and sweet—providing great and positive shopping experiences—the overall store environment has drawn criticism. Multiple reviews describe stores that have completely fallen apart, need to be cleaned up, and require products to be put away. A common issue is dressing rooms being closed or full of clothes left by other shoppers, creating inconvenience. Customer service presence is often lacking, with shoppers reporting they were never asked if they needed help and sometimes encountering responses that are far from customer service friendly. The experience heavily depends on interactions with individual helpful associates, contrasting with general concerns over store maintenance and staffing levels.
I had the best experience with TASHENA She was so helpful and her customer service is top notch
February 2026
I was always curious who buy anything in Kohl's. It sits for me between Target, JCPenney and Marshall's but takes the worst part from each. Messy aisle organization and overpriced clothes.
February 2026
Meh, it's a Kohl's. They have a decent clearance section and a friendly customer service.
