“My Service Advisor Justin met all my expectations. He explained everything and was very patient as I asked questions. So polite. It's because of Advisors like him that makes a difference. (Patient)”
“I never been to this location, and I’m glad I did. Kirsten is amazing, kind hearted and very helpful. I wish there was more like her. I will always go to this location from here on out.”
“Extremely prompt and rapid service. The staff were professional and helpful. They explained plans and offers without being pushy. We were very happy with our experience.”
“Zach at the Metcalf location is the best! Helpful, kind and accommodating! This is our 2nd time using him and we will definitely continue using this location for our future needs.”
“Needed a rental to drive up and see family out of state. Wyatt and Liz both helped a great deal, friendly, informative and the truck I got was very clean, ran and drove great and the return was a breeze! ??”
“Based on the repeated exceptionally professional treatment at this particular Avis location, I unreservedly recommend renting in Grandview. Kudos to the person who hired Abdi. Thank you, Mr. Abdi, for your refreshing professionalism and always good mood! God bless you!”
“I want to give a 5 stars shout out to John and Alexis for helping me with my car. I will be using this location on a regular basis and Alexis takes great care of me. Thank u to the staff at this location U ARE THE BEST?”
“Moose and the crew here at Avis in Overland Park off of blue valley parkway are always on the ball and have helped me dozens of times. Always appreciate their hard work!”
“I’ve now rented from this location multiple times. Here’s the run-down of my experience:
1. Price: always among the best rates I can find anywhere for a local, round trip rental. I have a USAA discount code, so maybe that helps more than I think? Reasonable rates IMO but if you like to add the insurance, double it.
2. Service: generally this has been very good for me. One time I even left a bag in the car when I turned it in, and the employee collected it and made sure it was secure before dropping the car off for cleaning. I was able to pick it up the next day untouched. There is sometimes a wait (changes by the minute), and I agree with other reviewers that the staff sometimes seems overworked and burned out, so I hope corporate takes note! They always have my car ready though, and I haven’t had a bad experience.
3. Vehicles: this one is probably the main reason for the 4-star instead of five review - I usually am told I’m getting the “last available car” if the one they offer isn’t going to work well for me. They are usually very hastily cleaned and one even smelled of smoke (which we were able to swap vehicles for). It seems they are always busy, so I would hope they would have a bigger inventory, and a range of vehicles. Our last one was a very barebones “mid-size SUV” that wasn’t very comfortable for our long road trip. The vehicles just don’t seem very well cared for.
Overall, I’ll be back next time! Convenient location, good prices, and decent service make it work for me!”
“Updated 7/2025_ Changed from 1 star rating from 2018 to 5 star. I came back to Budget a few years ago because they often do have the best prices. I'm glad I gave this a new location another chance since there is new, much kinder, pleasant staff. Specifically Bindy is the BEST! She's checked me in at least 8x in the last few years & is consistent, professional and exemplary. I definitely can recommend this Budget location again. The cars aren't the cleanest in the business,but their prices are great & I've never had any mechanical issues once with any of their vehicles. I do believe the vehicles are well maintained
I've rented hundreds of cars in my life & I have been a loyal customer to this Budget location because of the kindness of previous employee Avery. The newer employee is extremely rude & and I will never return here not refer anyone here again because of the rudeness & because of the way I was degraded in front of another customer. These last 2 rental experiences here have been awful. The cars are always filthy here because they don't have proper facilities to clean them. I was asked by the new employee to pick up this last rental car at a different location in KCMO (why couldn't they had it here for me?I had 2 autos reserved) & it absolutely REEKED of marijuana. There were no other cars available so had to take it. When I returned the rental car after over 2 weeks of renting, the employee whom I dropped the car off to was hateful, embarrassed me in front of another customer and even threatened me with cleaning fees because he said it may take him 45 min to vacuum the car. There wasn't even mud or anything other than a little normal lint on the black cloth seats & dirt from shoes on the carpets. NOTHING abnormal, but made me so scared I actually went and took pictures and made videos for proof. It was so humiliating and inconvenient dealing with this guy. He should absolutely be fired because he hates his job and this location needs some serious help. DO NOT USE THIS LOCATION! Go to Enterprise down the street.”
“Very good used car dealer! Ken was very helpful and timely, providing answers to my myriad of questions, prior to the purchase. Everything was fully disclosed. The documentation process was handled in a very efficient manner. No surprises! It was worth driving across the state for. Thanks!”