The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and constantly innovates to improve customer experiences. This location offers walk-in passport services and is praised for its friendly and helpful staff, who assist customers efficiently even during busy times. Customers appreciate the professional and effective service, with one individual noting that a staff member quickly resolved their concerns and ensured they received their anticipated package. Overall, the USPS location at 331 N New Ballas Rd is described as a reliable and customer-oriented service provider.
Exceptional service by the lady in the afternoon today. Quite efficient and quick for the passport application process.
August 2026
The staff has attitude problems. If you don't like your job find a new career.
June 2026
Booked an appointment for our passport and the employee did not arrive until 25 mins after our appointment time. We arrived 15 minutes early as advised, so we were sitting around for quite a bit. The other employees were helpful and apologetic. When she did arrive, she was very nice! Just didn’t feel super respectful... read full comment
