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“The management and employees at this location are really awesome. Everyone is professional, pleasant to deal with, and they go above and beyond to help customers. If you ever need items packed and shipped - I would recommend coming here. I've shipped many fragile items from this location and have always received very positive feedback on the quality of packing.”
“The worst part is the Ballwin location near me opens at 10 on Saturdays, but the Manchester location opens at 9. People out early in the morning have to wait on it to open. I think 9:00 makes more sense.”
“From the minute, I walked into this UPS store location. I knew it stood out far above the rest of the ones that I have visited just because of the young lady who had such a welcoming kind personality from the minute I walked in the door. Mind you, I walked into the door carrying a men’s dress shirt that didn’t have a package because it was an Amazon return, and the packaging that it came in was a very slim plastic vacuum sealed package that I couldn’t put it back in. She was very efficient and had just such an uplifting spirit about her. I had to come and leave a review. how they recommend going to this location above any of the mini around it. I have encountered employees at the locations near this one that seemed not in the best of moods and like they didn’t have much patience.”
“The friendliest UPS neighborhood store. I won’t go anywhere else! The owner introduced himself and his sons, who work right alongside him. He went out of his way with a small, unexpected kindness that made my day. This is the kind of family business that reminds you why shopping local matters, sometimes we forget these UPS stores are locally owned.”
“I will NEVER shop at Home Depot or Lowe’s again unless I’m forced to for some reason. Schnars has 10/10 customer service. Let me tell you about my great experience.I needed a new weed eater so I walked into Schnars. I was immediately greeted by a gentleman who I believe is named Jacob. Not in an aggressive sales way, but more of a helpful greeting.I set my sight on what looked like a pretty good deal, but was kindly directed to an even better deal which would save me money and get me a blower, weed eater, and 2 batteries for a great price, which turned out to be an obvious choice. They threw in a free Echo hat just because they are nice . Honestly, I needed another hat, so I was happy.Turns out I forgot the second battery that came with the set. A few hours later I was SHOCKED to see that the same gentleman showed up to my door step just to personally deliver the battery to me. Who even gives such great customer service anymore?Anyway, I felt compelled to leave this review because I’ve now been there like 10 times and have had a great experience each time.”
“Always lovely service Scott was very helpful just now and was friendly and sweet! Wish I could help him in his job more than good review but I didn't have time to say a good word to a manager”
“Was quick and easy to drop off my package. There was alot of people in there too. They do a great job. I have social anxiety and had my headphones on and I didn't freak out was nice and chill. Always love going to this ups store.”
“Wow, what a pleasant surprise. I shipped a large framed item and it was packed better than I could have ever expected. It took me about 20 minutes to get it unwrapped from all the packing material. Very impressive.”
5:30AM - 9:30PM
9813 Air Cargo Rd, St. Louis
Shipping Centers
“My local branch is great, but God forbid your freight goes through Midway. I ship NFG, and get 4 shipments per week on average, and my fish shipment was missed in Midway. There were 6 flights following the flight they missed that the order did not get on before getting on one that landed after they closed. When you ship NFG, this is supposed to be guaranteed or your don't pay. I called corporate in Texas and was told to kick rocks, they are not honoring this, as they don't have as many flights. What a joke! Any excuse to not live up to your obligation. Very frustrated with the way they treat customers.”
8AM - 6:30PM
9909 Manchester Rd, Warson Woods
Shipping Centers
“I received outstanding compassionate and kind service from employee Mark on June 10 as I brought my packages into this UPS store. If you need exceptional quality help this is the store to visit.!”
“They are wonderful. I return Amazon items here. They are kind and respectful. They take care of customers quickly. I also do a lot of color printing here. They are easy to work with and the printing is quality. It is always done quickly.”
“Always a good experience at this UPS store! I rent a mailbox at this location and so I’m here a lot. I’ve gained a good report with the staff and they are always very helpful. I feel like the bad reviews I’ve read about here aren’t that common or usually issues out of control of the staff. Or maybe just a few customers determined to be mad at the world at a minor inconvenience. But I’ve been a customer for almost 2 years and haven’t had a single problem.”
“Best customer service I've ever experienced hands down! Chastity took care of me today, she was the only at the location, she was professional, kind, and went the extra mile to take care of me. She brings value to this UPS store, is an asset to their company and team on their front line of customer service! ?”
“I drove 16 miles out of my way to come to this location and it was well worth it. I live in Kirkwood and the post office locations near me provide horrendous customer service. Andrew helped me at this location and was pleasant, courteous, and prompt. It was well worth the drive to have a pleasant interaction. I will definitely be returning. Thank you!”
“United Fulfillment Solutions is one of the best companies I've been able to work for. I started at United Fulfillment at an entry level position around two years ago and have since been promoted to the finance department, which has been a great experience! This company has some of the most personable employees and clients that I've worked with. United Fulfillment truly supports employee growth and I'm grateful to be part of a workplace that values happy employees, on-time service, and great communication.”
8AM - 6:30PM
9051 Watson Rd, Crestwood
Shipping Centers
“Th store is always clean and well organized, and they make sure you have or get proper packaging, fast service, pleasantly helpful and very informative employees.”
“You said:
I was in a frenzy when I came into this store to do a few tasks before A bunch of other errands. I was disappointed to find out that they are taken away the kiosk for reloading a preloaded FedEx store card. However I encountered a general lemon name Christopher. This gentleman went up and a beyond the call of duty to assist me in my tasks. He was very patient. And even came back over to ask if I needed any further assistance. And a day and age where customer service is not the best. This gentleman and this FedEx store rises to the occasion. Don't hesitate to visit the store for all your business needs..
ChatGPT said:
Here’s a polished and professional version of your review while keeping your original tone and appreciation:
I came into the store in a bit of a frenzy, trying to complete a few tasks before heading off to several other errands. I was initially disappointed to learn that the kiosk for reloading prepaid FedEx store cards had been removed.
However, I had the pleasure of working with Christopher, and he completely turned my experience around. He went above and beyond to assist me with everything I needed. He was extremely patient, professional, and even came back to check if I needed any further help.
In a day and age when great customer service can be hard to find, Christopher and this FedEx location truly rise to the occasion. I highly recommend visiting this store for all your business needs. Thank you Christopher for your great customer service your company should reward you.”
“I’ve been going to this UPS store for years! Very friendly, knowledgeable staff. Fast and comprehensive services, including easy Amazon returns and a variety of shipping options. Conveniently located next to other shopping while running errands.”
8:30AM - 5:30PM
1015 Grupp Rd, St. Louis
Shipping Centers
“I want to give a Shout Out to a Postal Service employee that went out of her way to help solve a problem of my own making. Adrienne at the Walnut Grove, CA Branch was able to solve a very complex problem and went out of her way to keep me informed through the whole process. I'm not sure if she'll ever see this, but I hope her supervisor does, and let's her and her coworkers know that caring like this is noticed and appreciated. Thank you from the bottom of my heart.”
“I shipped a package with the wrong address (missing 1 number). After panicking about the situation, which was done by another location, Ms McCline was able to help me.She assisted with calling a the Fed Ex number to get this straightened out. She also created me an account so if this ever happens again, it will be easier to resolve. Ms McCline is an asset to FedEx. Don’t know what I would have done if she hadn’t been working. Most of the people I called at FedEx for help were of no help. Thank you Ms McCline for being there for me?”
“Beth and Kayla were awesome. I was having a problem with the shipping label to return an item to a certain company and Beth and Kayla were most empathetic, helpful, patient, and efficient in guiding me through my situation. Please reward these ladies for their excellent service! They were most conscientious and concerned in help fixing my dilemma.”
“The UPS store always exceeds my expectations. The staff is always ready to help, friendly, and knows what they’re doing. The store is always clean and organized and the services they offer always help me out. It is by far a better experience than any of their competitors!”
“The team there was great to work with, Responsive from the start , pricing was solid. Nathan really understood what we were looking for and delivered great results”
“Danielle was amazing and super helpful answering all of my questions. When I went in, her team was super attentive and efficient! It was seamless and easy. Thank you for the excellent customer service!”
Open 24 hours
7339 Gravois Ave, St. Louis
Shipping Centers
“I love the way they are located inside Walgreens that's opened 24 hours. That made it REAL easy to get my sons birthday presents out to Colorado since I didn't finish packing them until 2AM. HECK OF A LOT CHEAPER THAN USPS!!!!”
7:30AM - 6:30PM
101 W Argonne Dr, Kirkwood
Shipping Centers
“Mathew was very knowledgeable and personable when I visited the Kirkwood store #0333 this morning. I had mistakenly put the form for a return item to LLBean in my package without first cutting off the part of the return form that was intended to be given to UPS. Mathew gently removed the form and cut off the correct info. Thank you Mathew and UPS! .
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“This was my first time shipping something internationally. Trevor from FedEx was kind and helpful. He answered all my questions and the whole process felt really easy thanks to his help. Thank you Trevor!”
“As I entered FedEx, I was immediately greeted and asked how I could be helped.
The young man was very helpful, explaining what would need to be done, and actually taking care of the process for me.
Thank you and kudos to your staff ? ?”
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“5 stars! I’m a frequent visitor to this UPS Store and always have a great experience. Steven is consistently helpful, friendly, and professional. He makes the process quick and easy every time. Highly recommend this location!”