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“This was hands-down the best post office experience I have ever had! From the moment I walked in, every employee had a positive, can-do attitude and genuinely wanted to help.
I was in a serious pinch—needing my passport in about a month—and they walked me through every step of the process, including expediting fees, required documents, and timelines. They made what could have been a stressful situation feel simple and manageable.
I had already been driving all over Kansas City trying to get this figured out. Earlier in the day, I went to the Monticello post office as a walk-in, but the gentleman there seemed unwilling to help and told me my only option was to go to Chicago to get my passport.
This location was the complete opposite—friendly, knowledgeable, and efficient. They went above and beyond to make sure I left feeling confident and taken care of. I can’t recommend them enough!”
“Once again, Daniel and the front counter staff at the Gregory Distribution Center Post Office came through with excellent customer service and can-do attitude. I was hoping a package would arrive before the tracking, and the staff suggested I come the next morning. Daniel checked, the package was in the building, he retrieved it, and I left town two hours later with the package in hand. Thanks!”
“In a world of impersonal automation, it is delightful to see Tom's smiling face each time I drop off a package. He is polite, kind, and an utter professional.”
“Bill and all of the staff were amazing with helping me to weigh all of my wedding invitations to get the correct stamps and even hand cancelled each letter for me! They were friendly the entire time and made me feel comfortable with putting the invites through the mail!”
“Even though it's a bit out of my daily route, this is my favorite USPS in town. I've taken off a star due to the short hours (M-F 12-4), but the clerk keeps even the longest lines moving super fast. Definitely know their stuff, and he consistently checks to make sure you're not being overcharged. You can check the PO boxes 24 hours a day.”
“My father-in-law and I had to rush our passport renewals, which was already a stressful and anxiety-inducing experience. Thankfully, Alisha provided expert guidance and walked us through each step with clarity and care.
She is the epitome of professionalism, deep expertise, and genuine empathy. Thank you, Alisha! We are truly grateful. Bless you!”
“This place IS a blessing. It’s one of the few location open (mostly it seems) 24/7. Though it can be a little intimidating because the parking lot is lit up but there’s no lit sign, so it may wear closed. It’s also set back off the highway.. not readily noticeable. The area seems safe. But if it was located any where else in town… ?Just keep an eye out and be aware of of what’s going on around you.But… if your a last minute shirt like me!!!Oh it’s a blessing!!!”
“Tiffanie was incredibly helpful, and even stayed after close to help me and my wife. If the post office has more people like her, I think they'd have 5 star reviews across America. She was quick, efficient, and very professional, while handling other customers. She took care of everyone before us quickly, and helped out everyone after us, while we were filling out forms, so that we didn't have to wait. Incredible employee!!”
“Was getting mail delivered to the incorrect box. Frustrating to say the least. Spoke with Maria at Belton post office and she couldn’t be any more helpful. Calm kind and just a rock star. If we had more people like her it would be a better place”
“I had such a positive experience getting my passport here! The ladies who helped me were so helpful, patient, and full of energy at 9am on a Wednesday. They made me feel welcomed and attended to the moment I walked in the door. We had lovely conversation and the process was so speedy and convenient. Also I HIGHLY recommend getting your photo done here as well. They did AMAZING with the photo!!!”
“The postal lady or clerk #33 was friendly happy and was very enjoyable to watch with others. This world has been very hard and I got to see how kind and wonderful she was. I'm usually the one lending a helping hand and I got to receive kindness from her today and it really touched my heart to see kind and helping each other out in times of need and I want to thank her and make sure to give a kind hand to her when I can she showed me that there are great people still in this world. Thank you for extending your hand. God bless you and you have made my day so wonderful. She's a one of a kind.”
“Danyell is a true god send. I had a million packages to mail and she handled the flow of customers and my needs flawlessly. Best experience I’ve had at the post office in awhile.”
“For our passport appointment, Patricia was so helpful and efficient. She even called us before our appointment to communicate the photo services were not working and make sure we had all of our documents ready. It was a wonderful experience! Thank you, Patricia!”
“Well, Ginger is back! She used to work at the old PO on 73rd Terr. The place will improve now! But I thought Gabe was good too.
(as for Kevin Brown's review: a clerk does not scan the packages you bring in UNLESS you request a RECEIPT).”
“I had a package get delivered to the wrong address so I completed a missing item help form. Less than 1 hour later the mail carrier came to my door, inquired about the mix up and tracked down the package. Wow! This was great service.”
“These 5 stars are my mailman! I just want to say thank you soo much for being our mailman. He has been here walking from box to box in this weather! Thank you sir!!”
“Rodney was working the counter for an appointment I had. They were able to get me in and out quicker than I thought and made a process I thought would be painful very simple and easy. Thank you Rodney!”
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“Let me tell ya. Our package somehow had grandview as city when we live in a different one. We called them and the man on the phone, I’m sorry I forgot your name, told us he would make a note AND send an email to the warehouse to flag it and return to their office. He called us today to tell them it rerouted back to them and that we could pick it up or he’d send it to the right address. What a beautiful soul!!!!”