“Mike is awesome. He is very polite and professional. He took the time to get my phone running again. My Sim card had evidently gone bad. Mike knew what he was doing. This is a great store. First visit. I am impressed.”
“Been a customer since the store was in the old best buy on 40 always great customer service.. Elijah and Brent have always been wonderful very helpful and fair.. always get my phone's from here..”
“To whom it concerns: this ATT store is legit. I walked in off the street in desperate need of a couple minutes of time, and both Isaiah and Julie Rene went above and beyond for me. They had no reason to, I made it clear the pickle I was in. They went way above and beyond on a stranger. And they not only helped me, they were polite to other customers in the facility while I was there. It turned my day around.”
“I absolutely love this location. Always the best service. The young woman, forgive me I forgot her name, is amazing. She has helped me on several occasions with upgrades and repairs. She is very patient and even more knowledgeable about the products.”
“Today I visited Boost for service. I felt my phone was not working like it should. A young man, Seth waited on me and within minutes he began to answer my questions and explained to me what needed to be done. Seth was so professional and kind to show me how to correct my mistake. I was not following through correctly to up grade my apps.It is nice to have professional young people work at a business with a smile and knowledge; providing good service. Thank You and thank you Seth.”
10AM - 7PM
2411 Rte 291 Ste A, Independence
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“Brooke is a genius and her customer skills are off the chart. I went in with some issues with an Iphone and she took more than expected time to help with the issues I won't trust anyone else with my cell needs. Well above and far beyond expectations.”
“Matt was awesome! Very knowledgeable about the promos. Cared about our family and was personable. Great customer service. Ask for him and he’ll take care of you!! Best service I’ve received at a phone store.”
“Jason was extremely helpful and patient in helping me figure out my dilemma. ?? He maintained calm when I was frustrated and the situation got figured out without too much time! ??”
“Ott purchased 4 new walkie-talkies from KC Wireless. We discovered after a week of using them that they wouldn't communicate with our older radio of the same brand. William made 3 house calls to Ott to determine that all of the old radios needed a hardware upgrade. He came out after we dismissed and upgraded all of them. He definitely went above and beyond. Thank you.”
“I absolutely love the store manager at this Boost location. She is intelligent, capable, patient, and able to deal with Boost Mobile's technical support team very effectively. This location offers Spanish. Se habla aquÃ. The parking lot is easily viewed from cash register area, this allows the manager to assist anyone that might have physical difficulties entering the store. Boost Mobile does have incredible deals on phones, & phone service plans. The manager keeps up on all of the current deals, discounts, & special offers. I have been to other stores. This store has the best customer service available from Boost. There's almost never a line. If you need to visit a Boost Mobile Store, I suggest that this location is your best bet for high quality, quick as possible service. Bear in mind that a store can only do so much about the speed of the technical support customers can receive. The manager will get your problems taken care of as quickly as possible!”
“SO I WENT THERE TO UPGRADE MY PHONE & ALL WENT WELL... I'VE BEEN WITH THEM 4 NOW 7YRS, THEYHAVE GREAT SERVICE VERY GOODPHONES ALSO, I HAVE 2 PHONE'S1 PERSONAL & 1 ALSO 4 MY BUSINESS...”
“The guy there was SUPER smart, fast and very courteous. He got everything fixed that I needed fixing, plus showed me a lot cool tips and tricks that left me a little speechless in a good way. ?”
“AT&T has fast friendly successful people, polite. We switched one phone and bought a brand new one. Transferred information to one phone, bought accessories and new phone as well. Very happy with AT&T. Thank you Jenny. Would definitely recommend this to anyone I know. Thank you”
“This is a shout out to Joseph at the Independence location store #01014 on Bolger Road. On 12/17/2022 at 2:30 I was in line to check out. There were 2 different ladies that had some problems with their card for payment. Joseph needed a manager to finish the transaction. Under pressure with people waiting, Joseph remained calm and unshaken. He finished all transaction with ease and remained smiling. My turn came and he was friendly and professional. This young man deserves recognition for the great job he does.”
“the very best of the best customer service went above and beyond to help my wife and I they employ elite teks very knowledgeable understanding and dedicated teks that truly care more about helping the customer than the sale this is one of of not the best metro location I've ever visited stop by you'll see exactly what I'm talking about you can thank later”
“I have been with Metro off and on through the years and the service sucks but since I have meet Kimberly I have stayed she can multitask and is so friendly and makes sure her customers are took care of. I would follow her wherever she goes. And everytime I go to the store it is always busy and I will wait for her. The store is so clean also”
“my name is Curtis Greenfield I'm a Cricket customer and have been for a long time I was about ready to throw my phone out the window and these ladies here at 24 Highway and Independence Missouri Jackie's one of them and estefania they have been way out of their way for me thank you”
“I had a real mess. On my lunch hour jax took care of me. I was not an easy customer he had no problem taking care of me and going out of his way to help me knowing I was on my lunch hour. I did have to go back after work to finish up and he was on it. Very impressed I feel jax went above and beyond and put up with me with all my questions and doubts. . Thank you so much”
“CUSTOMER SERVICE IS AWESOME. Just one insight before putting tags or if the target community is doing this please be aware that people work hard to place things good and not get SCAMED & complain. Anyways I found this curling Iron for 24.64$ .... Made me look only for it to be 46$ at the register. Tags are everywhere and everything when it comes to shopping. Anyways, hope we do better! Better sleep to dream Prices”
“I came with an issue from a different cricket store. Cassandra went above and beyond to help me correct this issue. She should be commended for such excellent customer service. All my future purchases will be with this store. Thank you!”
“I give Michell at 3709 s. Noland road MetroThe 5 Star because she patiently solved myACP problem. Michell was very pleasant.At the same time I would like to make complaint against Nani at the Sugar Creek store for lying to me about fixing the ACP, He also sold me a so called free tablet which later I found out I would have to pay $25 a month for it. Coincidentally right after leaving Nani my credit card had an unrelated charge on it.I’ve been with Metro for 7 years.”
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“The staff at this store is extremely helpful. Knowledgeable and very professional. They answered all my questions and made me feel very comfortable about my purchase. Very nice store as well. Pleasure doing business at that location.”